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Monica Adams
Learning and Development Associate
An experienced, motivational Learning and Development Trainer who has warmth, humour, a quick mind
and unlimited passion to help people develop by stretching their comfort zones. Using both traditional,
Accelerated Learning and NLP (Neuro Linguistic Programming) techniques that set out to produce self-
directed, self-motivated, and self-acting learners-the kind of learners that would be valuable assets to an
organisation. Programs are noted for being fun, interactive, energising, and hands-on. Objectives when
delivering training are to:-
 Help people to recognise and value their own worth
 facilitate peopleto develop their confidence, capabilities and performance
 Stimulate and support talented people
Profile
 Qualified PTTLS Trainer/assessor and established NLP Master trainer and Coach
 Strong marketing, sales and PR background
 Co-delivered NLP practitioner courses
 Freelance Actor , presenter and voice artist
An experienced learning and development professional who has designed and delivered short and long
term training solutions to meet the business needs of organisations in both the public and private sectors,
specialising in First Line Management and Customer Services training.
12 years sales and training experience, within National brands, 3 within tourism in overseas role. 7 years
experience within aviation, as Cabin Crew, working up to trainer in Sales and Service, including 50 seater
private jet and celebrity clients
Following on from this 6 years working in marketing for Bournemouth Tourism whilst studying for a CIM
certificate in Marketing. And more recently, opening and running Adam and Eve’s Cafe and Food store and
Adam and Eves food company, prior to commencing associate training with Pinnacle People and other
clients
Experienced across many different areas and therefore competent to deliver in a wide range of subjects.
Monica’s skills and passions include; Management Development, Change Management and Performance
Management. Personal Effectiveness in communication and presenting skills, Sales, Coaching, , Delivering
First Class Customer Service. Also, Managing Stress, Partnership working, Behaviour and equality and
diversity. Qualified to Deliver First Aid at work Level 2 and Food Hygiene Level 1
Recent Achievements
 Consistently achieved , and then improved upon high attendance rates delivering courses /
coaching to the long-term unemployed (DWP) exceeding projections for clients’ progression
routes and employment
 Developed and delivered Customer Service and Communication Skills Workshop for SME’s; Base
Model Agency, Frances Burns Photographers and A’Courts Hair Salon
 Successfully initiated and implemented Young People’s Confidence workshops
with local schools

2. Have worked with;
Harveys Estate Agents, Carolyn Ash recruitment, Snowking Frozen Foods, Autobar Food Services, Cosine
sales agency, Compass Group, Thomson Tour Operations, Citalia Italian Holiday Specialists, Forte Village,
Ambassador Airways, Sabre Airways, European Aviation Air Charter, Blue Sky Holidays, CEGA,
Bournemouth Tourism Bournemouth Borough Council, Base Model Agency, Frances Burns photography
and A’ courts Hair salon, Pinnacle People, Social Care Training hub and Evince Training