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Curriculum Vitae
A re a S upe rv i s i o n & C us t o me r S e rv i c e Pro f e s s i o na l
I have strong interest in Customer Service, Selling and People associated activities.
Excellent communication skills in written and spoken English, and strong interpersonal skills.
Now I am looking for the next stage to build up my professional career through a challenging
position that offers a genuine opportunity for progression and rewards on merit and hardworking,
and to develop my skills for career improvement and excel to maximize my potentials, making a
competent, assertive individual.
Summary of Qualifications:
 High competent and skilled in providing World Class Customer Service.
 Good problem solving skills either via Telephone or Emails.
 Strong interest in Customer Service and people associated activities.
 Excellent communication skills in written and spoken English.
 Attended Business Witting courses, Telephone and Email Skills and Time Management.
 Attended IT courses and MS Word and Data Base.
 Attended courses in leadership skills.
 Creative and highly organized.
 Providing excellent World Class Customer Service proved by 2 certificates of achievement
and 11 commendation letters from Dubai Duty Free Management.
 Good interpersonal communication skills.
 A good understanding of all MS Office applications.
 Strong interpersonal Skills.
Name : Moncef Dhahri Gender : MALE
Date ofBirth : May 20th
, 1983 Marital Status : Single
Tunisian Passport : F 619598 Expiry : March 29th
, 2020
Mobile Phone :0503782509 Email : moncef.remilia@gmail.com
UAE driving license : 1785772 valid & clean Contact Number : 0503782509

2. 2 The undersignedherebycertifiesthat all informationgivenin this documentis true,complete,and correct.
 Computer Literate.
 Efficiently handle multiple task and projects simultaneously.
 Able to work as a team member or with minimal supervision.
 Ability to communicate foreign languages: Arabic (mother tongue), French (fluent).
Work Experience
January 2013 up to present
 Customer service Assistant:
 Dubai Duty Free Customer Service Department: Job Description:
 Attend to all passenger’s / customers’ queries at the customer service desk and provide
timely and accurate information.
 Provide information relating to the Airport and Duty Free facilities to all
passengers/customers.
 Answering emails received such as product availability and price, warranty issues,
return/exchange concerns and Cyber Finest concerns.
 Setting Email/CSD reference to each complaint received.
 Attending customer complaint against staff behavior.
 Attending customer returning a defective item.
 Facilitate the repair of defective items and ensure timely delivery to customers.
 Liaise with internal departments and suppliers.
 Prepare the documentations for Exchange, Refunds and Returns.
 Compile a monthly analysis of all customer comments cards.
 Maintain logbooks and procedures for non-DDF and DDF items left by customer.
 Receive and maintain procedure for vouchers issued.
 Answer queries regarding Finest Surprise / Millennium Millionaire.
 Ensure all relevant marketing material is available and up to date.
 Any other responsibilities or tasks as deemed appropriate by DDF.
 Answering customer’s queries either through email or phone call.

3. 3 The undersignedherebycertifiesthat all informationgivenin this documentis true,complete,and correct.
Wo r k s h o ps a n d S e m i n a r s A t t e n de d
April 2010 – December 2012
 Sales Assistant:
 Dubai Duty Free: Job Description:
 Ensuring smooth sales of the merchandises as a valued team member. Maintaining,
arranging, and pricing of the items and products, checking deliveries.
 Smiling, greeting all customers, talking to them to find out what could be done to make
their shopping experience more easy and enjoyable.
 Training and supervising new and less experienced employees when required.
 Following Dubai Duty Free service standards, rules and regulations.
 Showing respect and sensitivity towards supervisors and colleagues irrespective to their
nationalities.
 Providing excellent world class customer service proved by 2 certificates of achievement
and 11 commendation letters from Dubai Duty Free Management.
 Having Certificate of Appreciation in recognition of my valuable contribution to the
success of the Dubai Duty Free Tennis Championships 2011.
 Enhanced ability to work under pressure and be a successful team player.
 C e r t ific a t e o f A c hie ve me nt fo r c o mp le t ing t he S k ill S o ft c o ur s e
a t t he M a s t e r y Le ve l: C o mmunic a t io n S k ills fo r The W o r k p la c e .
 C e r t ific a t e o f A c hie ve me nt fo r c o mp le t ing t he S k ill S o ft c o ur s e
a t t he M a s t e r y Le ve l: S uc c e s s o ve r S t r e s s .
 Tr a ining C e r t ific a t e o f C a r o lina H e r r e r a Br a nd .
 C e r t ific a t e o f C o mp le t io n M ik imo t o Br a nd Tr a ining.
 C e r t ific a t e o f A c hie ve me nt fo r c o mp le t ing t he p r o gr a m o f Tim e
M a na ge me nt a nd Bus ine s s W r it ing.
 Tw o C e r t ific a t e s o f A c hie ve me nt fo r D ub a i D ut y F r e e C us t o me r
S e r vic e S p o t light o n S e r vic e P r o gr a m.
 C e r t ific a t e o f a p p r e c ia t io n in r e c o gnit io n o f t he c o nt r ib ut io n o f
t he s uc c e s s o f t he D ub a i D ut y F r e e Te nnis C ha mp io ns hip s 2 0 1 1.
 C e r t ific a t e o f A p p r e c ia t io n fo r five ye a r s o f d e d ic a t e d s e r vic e
fo r D ub a i D ut y F r e e C o mp a ny.

4. 4 The undersignedherebycertifiesthat all informationgivenin this documentis true,complete,and correct.
Educ a t i o na l B a c k g ro und
 Diploma:
 The Applied Bachelor-s Degree in English Language & Literature: August 2009 –
Faculty Of Arts and Humanities Of Manouba - University of Manouba –- Tunisia.
 Baccalaureate of Arts: June 2004 - Meknessy Secondary School.
 Languages : Arabic native speaker, English {fluent}, French {fluent}.
 Computer skills: Certificate of mastering MS Office applications: Safir Media Centre 2007.
 Hobbies : Internet, lecture, travelling, cinema, safari, sport and forum.
 Educational Experience: Worked at Mustafa Kamal Private School as English Teacher from 25
November 2009 till 30 Mars 2010.