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1. FROM EXPERTS IN THE AREA
TIPS TO IMPROVE YOUR
CUSTOMER SERVICE

2. + 1 305 447-7022 contact@easybee.buzz
www.easybeereceptionist.com
BEST PRACTICES TO IMPROVE CUSTOMER SUPPORT
Never interrupt your customers when they are
talking to you to explain an issue. You need to sound
interested in their case.
Listen carefully
Never sound like their issue is not of concern and
they shouldn’t worry. Instead, tell you’re going to
help them get out of the tricky situation.
Empathize with the customer
You can’t help out the customers if you don’t
have enough technical skills related to your
industry.
Get more technical skills
To showcase yourself as a professional, you have to be
confident while you’re addressing customers’ issues.
Never sound like there’s no solution.
Use a positive and confident
language

3. + 1 305 447-7022 contact@easybee.buzz
www.easybeereceptionist.com
WORST PRACTICES YOU COULD ADAPT
One of the worst things you can do as a customer
support agent is to lie to a customer to comfort them
for a short time.
Lie
If the customer is upset and you’re annoyed, don’t
take it personally and accept the blame on behalf of
the company. Never blame the customer saying it was
their fault in the first place.
Blaming the customer
Never leave the customer in the dark — that’s one of
the worst things you can do to them.
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technical knowledge.
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