Your customers are the bread and butter of your business. If they are upset, not only might you lose your current customers, but they might also spread the word to others, causing you to lose potential customers too.
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How to Turn an Upset Caller into a Happy Customer
1. How to Turn an
Upset Caller
into a Happy
Customer
2. If your customers are upset, not only might you lose your
current customers, but they might also spread the word
to others, causing you to lose potential customers too.
1. Keep Calm
Don't match your caller's emotions. It will only bother them
more if you meet their anger with anger or frustration.
Customers like it when they're met with empathy. They
want to hear that you understand. They don't want to hear
that they are wrong or that you disagree with why they are
upset
2. Have Empathy
3. There's nothing wrong with apologizing
to your customer. It's okay to admit
your company was wrong, but always
reassure them that you want to take
steps to make it right
3. Be Apologetic