1. Your Law Firm
How a Virtual
Receptionist Benefits
Whether your law firm is a brand-new
practice just starting out or you're
running a well-established law office, a
virtual receptionist can be key to drive
new business, keep current clients happy
and ensure the overall success of your
practice.
Lawyers are busy professionals. They're
often in court, holding meetings with
clients, preparing briefs and facing
mountains of paperwork. They're not
always at their desks or in the office to
answer incoming calls. That's why a
virtual receptionist makes so much
sense: A professional virtual receptionist
such as Easybee can handle incoming
phone calls for a law firm and ensure
clients are directed to the right lawyer.
Here are seven ways a virtual
receptionist helps a law firm's operation.
1
It Fits Your Budget
Hiring a full-time in-house receptionist is
expensive. When you factor in the time
it takes to interview multiple candidates
and the cost to pay them a full-time
salary and benefits, including health
insurance, retirement, etc., the total can
run upwards of $40k or more,
depending on experience. More
experienced receptionists may expect a
higher salary.
Compare that to the cost of an Easybee
virtual receptionist and the choice is
clear. Easybee charges clients based on
the number of minutes they require per
month, from as few as 50 minutes to as
many as over 1000 minutes. With that
kind of flexibility, you can choose the
amount of minutes you need, whether
it's to cover your regular receptionist's
vacation or to replace a full-time
employee.
2. 2Imagine this: A client calls your law firm, hoping to speak to their
lawyer, but instead they reach voicemail because their lawyer is
busy with another client or in court.
When your law firm employs a virtual receptionist, it ensures
that person speaks to a real, live person when their call is
answered, and they'll feel more satisfied knowing their request
is being handled. Easybee virtual receptionists can forward calls
and relay messages to the right person, improving customer
satisfaction.
Furthermore, more than two-thirds of individuals say they
usually won't call a business back if their call isn't answered the
first time, and for a law office, this can mean missed
opportunities for new clients and new business.
It Improves Customer Satisfaction
3Suppose your firm does employ a full-time assistant. When a
virtual receptionist is fielding incoming calls, it frees up your
assistant to complete other tasks, including helping you
conquer that mountain of paperwork, sending emails and
maintaining your court calendar.
A virtual receptionist can also make sure the right calls are
forwarded to the right people. This is especially helpful if your
law firm has multiple practicing attorneys.
It Increases Efficiency
4Every working professional knows that first impressions
matter. Someone who is calling your law firm for the first
time because they need legal assistance with taxes, real
estate purchases or family disputes — whatever your law
firm may happen to specialize in.
A virtual receptionist answering your law firm's phone makes
your company sound professional and organized. It gives
potential and current clients a positive impression of your
law firm's day-to-day operations.
It Conveys a Positive First Impression
3. 5Law firm attorneys are not always at their desks,
and a virtual receptionist can forward incoming
calls to the correct attorney who may be busy in
court or holding meetings outside the office. This
type of accessibility is important for clients who
need immediate assistance.
It Provides Access to Remote Staff
6For law firms located in urban areas or
that serve diverse populations, Easybee
virtual receptionists offer bilingual
services. More than 30 million people in
the United States speak Spanish at
home, and law firms can increase
customer satisfaction by offering these
services to their Spanish-speaking
clientele. While the company is based in
Miami, Florida, it has offices in El
Salvador, Central America.
This allows Easybee to provide bilingual
answering services to law firms and
other small businesses with clients who
speak Spanish as a first language.
It Lets You Offer
Bilingual Services
7Many callers can become irritated if their
call isn't answered by a live person (and
goes to voicemail instead) or if their call
doesn't reach the right person.
Transferring callers around your law firm
not only wastes valuable time and
resources, it can also contribute to clients
feeling increasingly frustrated in situations
that are already stressful. Virtual
receptionists ensure calls are routed to
the right person the first time.
It Keeps Clients Calm
Hi, How can we
help you?
Hola ¿Cómo
podemos
ayudarte?
Contact Easybee Virtual
Receptionists for Your Law Firm
If you're a law office interested in trying out virtual receptionist services from Easybee,
you can contact the company directly via phone or their website. Find out how
professional, efficient virtual receptionist services can make a big difference in the
customer satisfaction and overall success of your law firm.