1. Mohammad S Atiq
100 Hamilton Road,
Longsight, Manchester,
M13 0PJ
Mobile: 07850487959
Email: m-s-atiq@hotmail.com
Profile:
A Hard-working, flexible individual who can work independently or as part of a team. Naturally creative, thinks up new
ideas to increase effectiveness in the workplace with Skills and experience that can be an asset to any organization.
Employment History:
30th of November-22nd of April Convergys(Vodafone): Customer Service Advisor
 Inbound customer service/dispute handling/setting up online accounts
 Taking payments/setting up payment arrangements/setting direct debits/payment terms
 resolving customer issues/ explaining bills and charges on customer accounts
Monday 23rd-27th November (Search Consultancy)Europasonic: Warehouse Operative
 Loading/unloading containers
 Preparing/ shrink-Wrapping pallets
 Cleaning
August 2015-October15 (Igloo)Hermes: Warehouse Operative
 Inbound Loading Parcels onto auto belt
 Outbound filling containers with parcels ensuring all space is utilised
 Side filling containers/ Working on manual belt/ Marshalling/ Crossdocking
June 2014-August 2015 Florence TextilesLtd
 Picking, Packing, Labelling and processing orders
 Telephone order processing/ Customer Service/customer support
 Making orders/ Taking terminal payments
 Dealing with multiple websites, Replying Emails/Queries
 Manually unloading 20 FT/40 FT containers
 Restocking/ Organising
 Linn works, Microsoft office, Outlook, Gmail
 Dealing with couriers, Courier Problems/ Trade Customers
 Entering sales onto excel/ Verifying/ Reconciling
 Key Holder Duties
 Making heavy duty shelves/ Cleaning Kitchen/Warehouse
 Monitoring Stock Quantities
November- December 2012 Home Fundraising: Charity Fund raiser
 Recruiting donors to Subscribe for a charity
 Sales / Customer service
 Working to defined targets
 Raising awareness of Cancer research UK

2. September 2011-Apr 2012 Aria Pc Technology Ltd Multi role: Sales/Technical/Warehouse
 Counter sales/ support/ Order Processing
 Creating accounts for customers
 Answering technical questions on the website
 Reconciling differences in the counter totals 3 times a day
 Key-holder Duties/ maintained display units
 Trained staff in the shop
 Working in the warehouse, picking and restocking
 Making suggestions/reporting internal errors/issues
 Counting and bagging cash
October 2010 – Apr 2011 CSV Media Clubhouse: IT Assistant
 Provided General IT support
 Worked independently with a college
 Helped Setup a Computer Domain/network
 Designed & built computers
 Made cables by soldering on new cable connectors
 Purchased IT related equipment
 Repaired desktops and laptops
 Helped reduce IT related costs
 Designed new IT related processes
 Volunteered in ad-hock tasks
Voluntary Work
June 2008 – 2009 Trust Computers & Repairs: IT Assistant
 Building, repairing and testing PCs and laptops
 Greeting and serving customers/ Booking in repairs/ Answering queries
 Selling components and computers/ Purchasing stock
 Stocktaking and making receipts
 Managing the internet café/ Logging Customers on the computers/ Scanning/faxing
Other experience
 Teaching/Supervising adults and students
 Helped with maintenance and gardening atmy school,during myfree time
 Maintain computers/broadband athome and atthe homes offriends & relatives
 Helping redirectcars to a new location/Helping securityto patrol ground
Qualifications and skills:
2014: Apr: level 1 NVQ in Call Centre Operations
2013: 17th Jun – 10th July: CCTV, Door supervisor, Event Volunteering, physical intervention, customer service, conflict
management course
2012: Level1 certificate in employability
2002-2005: Jamia-Al-Karam Studying of Islamic sciences including Arabic
2001-2002: Jamia-Al-Karam GCSEs 9 A-C grades include Maths, English, and Science
Skills: PC repair, upgrades, servicing and building, Win7, office, Sales-desk, customer service, consulting,
organising, telephone skills, Order Processing
Interests I enjoy using, maintaining computers, football and reading. I also enjoy learning new things and taking on
new challenges.
Available to start immediately