1. To Human Recourses Department,
Dear Recruiter,
Let me take your time and introduce myself as I am determined not only to workwith your team but
also develop strategies and invent new approaches.
Being a great communicator makes my work pleasant and result in building effective business
relationship. Among my co-workers I would be described as a team-builder with strong feature to
organize work and understand priorities.
I have great experience in customer support, account management, marketing/consulting and sales.
My current duties as well include assistance Management to improve the overall performance and
activities of the Company, and in marketingdecisions on the issues of risk identification and analysis,
mitigation andprevention.
During my current work I:
 Successfully established, maintained and developed good relations with Company’s internal
& external clients and partners.
 Conducted consumer and trend analyses; competitor bench-marking to identify business
opportunities.
If you seek a capable, creative, team-oriented person with a dynamic outlook on life and a strong
desire to succeed then you should review my below CV.
I will be glad to receive a welcome to the interview to prove my abilities to lead Your Company to
success.
With respect to your time, review and consideration,
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Mohammad Agha.

2. Mohammad M. Agha
Personal Information:
 D.O.B :Feb 22, 1988
 P.O.B : Amman – Jordan
 Nationality : Jordanian
 Address : Abu Nusair – Amman
 Marital status : Single
 Emails : Mohammad.Qabartay@gmail.com
 Mob. :+962779219558
Professional experience:
03/2013 – 12/2015, Customer Service and Quality Assurance Officer, MEMCC (VITAS),
Amman www.vitasjordan.com(Microfinance)
 Building retention plans.
 Customers’ satisfaction& needs surveys with full analysis for the results.
 Analysis of customers’ complaints.
 Implementing strategies to raise customers’ loyalty.
 Following up withcustomers to ensure satisfaction.
 Efficient, accurate, and timely auditing assurance.
 Reporting on the quality of the services provided from all internal related staffs.
 Market research.
 Generating new business through presentation of Company productsto customers.
 Applicant’s financial status and credit analysis.
 Property evaluationto determine feasibility of granting loans.
 Good knowledge and experience of life & accident insurance policies.
 Building managerial procedures &tasks implementing approaches.
Education:

3.  2008 - 2012University of Jordan, BA in Public Administration
 2006 Al-Imam Ali Secondary School, Tawjehi IT, Degree 80.2
Training:
 Sales and marketing
 Financial analysis
 Customer service/BuildingCustomer loyalty.
 Total Quality Managementand its impact on employeeloyalty.
 Business Writing /Arabic + English.
 Microsoft excel using.
Languages:
 Arabic: Native
 English: Fluent
Computer Skills:
 Word, Excel, PowerPoint.
 Sharing MicrofinanceProgram.
 ABACUS.
 Proficient in Windows.
Personal Characteristics:
 Very hard worker with high degree of working under pressure.
 High level of communication skills.
 Confident with leadership ability.
 Target oriented personality.
 Customer focused with commercial judgment.
References:
Upon as requested …