IT Career Value Chain Discover IT Value Chain Assess Your IT Talents Execute Action Plan Improve Career Path Opportunities

1. Discover Your IT
Career Path

2. “Mohamed Zakarya
Enterprise Architect
Bio

3. “who are you ?
What do you expect ☺

4. IT Career Path
let’s Visualize Your Future !!

5. Workshop Agenda
▷ Career Value Chain
▷ Discover IT Enterprise Capabilities
▷ Assess Your Talents
▷ Execute Action Plan
▷ Continuous Improvement

6. Career Challenges
Holistic Overview

7. Career Challenges – Blind Vision

8. Career Challenges – Information Maze

9. Career Challenges – Experience Required

10. Career Challenges – Wrong Job Role

11. Career Value Chain
Holistic Overview

12. Career Value Chain
Discover Assess Execute Improve

13. Career Value Chain
Discover Assess Execute Improve
1. IT Value Chain
2. Value Streams
3. Roles & Resp.
4. Frameworks
Landscape
5. IT Communities
6. ITI Scholarship
1. Where are you ?
(SWOT analysis)
2. Where you want
to be ?
3. Gap Analysis
1. Linkedin Profile
2. Certifications
3. Self-Learning
4. Roadmap
Tracking
5. Incremental
Execution
1. CV continuous update
2. Share Experience
( Linkedin , Webinar ,
Udemy , … )
3. Roadmap Improve
Opportunities
( IOT , Devops , … )

14. Career Value Chain
Discover Value Stream
1

15. 1. IT Value Chain- Connecting Dots
Connecting Dots #
Discover Assess Execute Improve

16. 1. IT Value Chain- Connecting Dots
Building a Common Information Model for IT Function
Discover Assess Execute Improve

17. 1. IT Value Chain Discover Assess Execute Improve

18. 2. IT Value Streams Discover Assess Execute Improve

19. 2. IT Value Streams Discover Assess Execute Improve

20. 3. Roles & Responsibilities Discover Assess Execute Improve

21. 3. Roles & Responsibilities Discover Assess Execute Improve

22. 4. Frameworks Landscape Discover Assess Execute Improve

23. 5. IT Communities Discover Assess Execute Improve

24. 6. ITI Scholarship Discover Assess Execute Improve

25. 2. IT Value Streams
Detailed Discussion

26. IT Value Streams Discover Assess Execute Improve

27. Strategy to Portfolio – Data Objects
Enterprise
Architecture
Policy
Portfolio
Backlog
Item
Scope
Agreement
Conceptual
Service
S2P

28. 1. Enterprise Architecture – Example
Architecture Blueprints Example
S2P

29. 2. Service Portfolio – Example
Service Portfolio Example
( Prospective , Service Catalog , Retired) Services
S2P

30. 3. Portfolio Demand – Example
Enhanced Portfolio Demand in Minions Factory Example
S2P

31. 4. Proposal – Example
Marriage Proposal Example
S2P

32. 5. Policy – Example
IT Security Policy Example
S2P

33. 6. IT Investment Portfolio – Example
Family Budget Investment Example
S2P

34. Requirement to Deploy R2D

35. Requirement to Deploy – Data Objects
IT
Initiative
Requirement
Source
Logical
Service
Test
Case
Defect
Service
Release
Service
Release
Blueprint
Build Build
Package
From
Proposal
S2P
From Demand
S2P
R2D

36. 7. Project – Example
Natural Weight Loss project plan Example
R2D

37. 8. Requirement – Example
School Requirement Example
R2D

38. 8. Requirement – Example
Requirement Gathering Example
R2D

39. 9.Service Design – Example
Design Blueprint output from service design to Metro Train Release
R2D

40. 10. Source Control – Example
Metro Line Tunnel Development Example
R2D

41. 11. Build – Example
Build 3 stations of Red Metro Line Example
R2D

42. 12. Build Package – Example
Build all stations of Red Metro Line ready for test & release Example
R2D

43. 13. Test – Example
Test Plan & Test Cases Steak cook Example
R2D

44. 13. Test – Example
Test Plan & Test Cases mousetrap Example
R2D

45. 14. Release Composition – Example
Capture Movie then prepare release plan & configurations on Cinema
R2D

46. 15. Defect – Example R2D

47. Request to Fulfill
Modern, consumption-driven engagement model goes beyond traditional IT service request
Connecting various consumers with goods and services they need to drive productivity and innovation
R2F

48. Request to Fulfill – Data Objects
Shopping
Card
Fulfillment
Request
Desired
Service
Offer
Service
Catalog
Entry
Usage
Record
Chargeback
Contract
Chargeback
Record
Subscription
Request
User
Profile
From Service
Release
Blueprint
>
>
R2F

49. 16. Engagement Experience Portal – Example
Market Place Portal Example
R2F

50. 16. Engagement Experience Portal – Example
Amazon AWS Portal Example
R2F

51. 17. Offer Consumption – Example
Shopping items contains offers you need to request for fulfilment
R2F

52. 18. Offer Management – Example
Bicycle Offer service from Service catalog Entry Example
R2F

53. 19. Catalog Composition – Example
Auto Service Center Provide Service Catalog Information
R2F

54. 19. Catalog Composition – Example
Infrastructure As A Service – Menu Service Catalog
R2F

55. 20. Request Rationalization – Example
Architecture Blueprints Example
R2F

56. 21. Chargeback/Showback – Example
IAAS Cloud Chargeback Example
R2F

57. 21. Chargeback/Showback – Example
IAAS Cloud Chargeback Example
R2F

58. 22. Fulfillment Execution – Example
Request Fulfillment , Update Pizza ingredient Asset Repository Example
R2F

59. 23. Usage – Example
Screen Time Usage Report iPhone Example (Screen Time)
R2F

60. Detect to Correct
Provides a framework for the work of IT operations integrating its Functions
Overview of business IT operations and services delivered by this Value Stream.
D2C

61. Detect to Correct – Data Objects
Service
Contract
Incident
Run Book RFC
Actual
Service
Service
Monitor
Event
Problem
D2C

62. 24. Service Level – Example
Service Level Agreement
D2C

63. 24. Service Level – Example
30 Minutes Delivery agreement ( SLA)
D2C

64. 24. Service Level – Example
Comply VS Not Comply with SLA Scenarios
D2C

65. 25. Service Monitoring – Example
Car dashboard Monitoring example
D2C

66. 25. Service Monitoring – Example
Monitor Heart rate Example
D2C

67. 26. Event Management – Example
Generate and detecting meaningful notifications (Subset of Monitoring)
D2C

68. 26. Event Management – Example
Generate and detecting meaningful notifications (Subset of Monitoring)
D2C

69. 27. Incident – Example
Incident Examples
D2C

70. 27. Incident – Example
Firefighters try to prevent fire from spreading any further & cause more damage
D2C

71. 27. Incident – Example
Blue screen is Incident example
D2C

72. 28. Problem – Example
Visible Past is (Incident) , Invisible part is the root cause (Problem)
D2C

73. 28. Problem – Example
Investigation result display adapter root cause error ( Blue screen Error)
D2C

74. 29. Change Control – Example
Replacing the battery sample for change
D2C

75. 29. Change Control – Example
Replace Display card sample of change after problem Management root cause analysis done
D2C

76. 30. Configuration Management – Example
Configuration Item Vegetable example
D2C

77. 30. Configuration Management – Example
Configuration Management System have collection of CMDBs
D2C

78. 31. Diagnostics & Remediation – Example
Run book Example ( Manual – Automated)
D2C

79. 31. Diagnostics & Remediation – Example
Run book steps to investigate and diagnostic
D2C

80. 3. Roles & Responsibilities
Sample Detailed IT Roles

81. 1. Enterprise Architect (Domain Architect) Discover Assess Execute Improve
- Roles
- Major Certifications
- Assess Enterprise Baseline Architecture
- Define Target State of Enterprise & Gap Analysis
- Define Architecture Roadmap & Implementation Plan
- Govern Architecture Compliance
- Continuous Improvement based on Changed Business Needs
- Togaf 9.2
- Zackman
- Archimate 3.0
- IT4IT / ITIL
- SAFE
- Bizbok (CBA)
- SOA/Microservice Architect
- Big Data & Data Science
- Cloud Computing

82. 2. ITSM Engineer Discover Assess Execute Improve
- IT4IT
- ITIL V4
- Roles
- Major Certifications
- Facilitate end-to-end service workflow and system integration designed to simplify
and enhance the customer support experience
- Responsible for IT Operations Management ( Incident , Problem , Event , … )
Other ITIL Practices

83. 3. Project Manager/Scrum Master/Product Owner Discover Assess Execute Improve
- PMP
- Prince 2
- Scrum
- Agile
- CMMI
- SAFE
- Roles
- Major Certifications
- Scrum Master Lead and coach Agile adoption & Plan for Implementation
- Scrum Master Implement changes and steps to increase the team’s productivity.
- Scrum Master Clear Team Obstacles.
- Product Owner is focal point for Product with Business Team.
- Product Owner Monitor / Prioritize Product Backlog Items with Team.

84. 4. System/Business Analyst Discover Assess Execute Improve
- UML ( Use Case , Activity Diagrams)
- BPMN
- Roles
- Major Certifications
- Document requirements, create use cases and process models.
- Conduct workshops to elicit requirements both functional and Non-Functional.
- Engage with business stakeholders to make processes more efficient.
- Communicate and document system changes to the business
- Participates in development of project plan/timeline
- CBAP
- CCBA

85. 5. Software Architect Discover Assess Execute Improve
- UML
- SOA / Microservice Architecture
- Roles
- Major Certifications
- Bridge gaps between Analyst and Developer.
- Design Application/Solution detailed Architecture Viewpoints
( Module view , Component View , Physical View).
- Monitor Development compliance with Architecture blueprints.

86. 6. User Experience Designer Discover Assess Execute Improve
- Scripting Languages ( Jquery , Angular , Node.js , .. )
- FrontEnd Scripts (HTML5 , CSS , …)
- Design Tools ( Photoshop , Flash , …)
- Roles
- Major Certifications
- Understand product specifications and user psychology
- Conduct concept and usability testing and gather feedback
- Create personas through user research and data
- Define the right interaction model and evaluate its success
- Develop wireframes and prototypes around customer needs
- Find creative ways to solve UX problems (e.g. usability, findability)

87. 7. Developer / Integration Developer Discover Assess Execute Improve
- Programming Languages ( Java , PHP , C# , ..)
- Scripting Languages ( Jquery , Angular , Node.js , .. )
- SQL Certifications ( SQL SERVER , MySQL , …)
- FrontEnd Scripts (HTML5 , CSS , …)
- SOA / Integration Tools (Vendor Certifications)
- Roles
- Major Certifications
- Develop Solutions based on Business Requirements & Architecture Blueprints
- Ensure Compliance with Industry Standards & Design Patterns
- Test Build Components before Release ( Unit Test)

88. 8. Tester Discover Assess Execute Improve
- ISTQB
- Roles
- Major Certifications
- Plan tests that ensure the IT service will meet customer’s requirements
at the agreed service levels.
- Execute tests, including functionality, usability, acceptance, risk-based
security, performance, and stress testing.

89. 9. DevOps Engineer / Release Manager Discover Assess Execute Improve
- Application Lifecycle Management (ALM)
- DevOps Specialist
- Roles
- Major Certifications
- Implement automation tools and frameworks (CI/CD pipelines)
- Design, develop, and implement software integrations based on user feedback
- Troubleshoot production issues and coordinate with the development team to
streamline code deployment.

90. 10. Service Desk Agent Discover Assess Execute Improve
- ITIL V4
- ISO 2000
- Roles
- Major Certifications
- Logging all relevant incident/service request details, allocating categorization and
prioritization codes
- Providing first-line investigation and diagnosis
- Resolving incidents/service requests when first contacted whenever possible
- Conducting customer/user satisfaction call-backs/surveys

91. More IT Roles ... Discover Assess Execute Improve
- Process Improvement Consultant
- Presales Specialist
- Quality Assurance Engineer
- Security Architect / Specialist
- Service Catalog Manager
- Demand/Proposal Manager
- Business Relationship Manager
…. & MORE

92. Career Value Chain
Assess Value Stream
2

93. Where Are you ? ( Baseline - As-Is) Discover Assess Execute Improve

94. Where Are you ? ( Baseline - As-Is) Discover Assess Execute Improve

95. Where you want to be ? ( Target - To-be) Discover Assess Execute Improve

96. Gap Analysis Discover Assess Execute Improve

97. Gap Analysis Discover Assess Execute Improve
In Baseline only
In Both Baseline & Target
In Target only

98. Action Plan Discover Assess Execute Improve

99. Career Value Chain
Execute Value Stream
3

100. Build Your CV Discover Assess Execute Improve
▷ Be Unique
▷ Career Path Start from HERE !!
▷ Max 2 Pages

101. Linkedin Profile Discover Assess Execute Improve
▷ Create Solid Linkedin Profile
▷ Follow your Career Master
▷ Participate on IT Communities
▷ Career Jump Start from HERE !!
▷ Match Your CV

102. Self-Learning Discover Assess Execute Improve
Searching , Books ,Articles,Events , Webinars , Audio Books , Online Courses ,...
Self-Learning is your friend toward Achieving Your GOALS

103. Certifications Discover Assess Execute Improve
▷ Follow Career Certifications updates
▷ Book 1 Month Before Exam
▷ Study ^3
▷ Solve Several Exam Dumps
▷ Practice your knowledge
▷ Update your Linkedin Profile
▷ Share your Knowledge with Others
▷ Plan for Next Certificate

104. Incremental Execution Discover Assess Execute Improve
Incremental Steps toward your goal (Agile Concept)

105. Roadmap Tracking Discover Assess Execute Improve
12
3
4
5

106. Career Value Chain
Improve Value Stream
4

107. CV Update Discover Assess Execute Improve
▷ Keep Linkedin Profile Up-to-date
▷ Continuous update your CV

108. Roadmap Improvement Opportunities
▷ Devops
▷ Cloud Computing
▷ Machine Learning
▷ Artificial Intelligence
▷ Big Data - Data Science
▷ Blockchain
▷ IOT
▷ ...
Discover Assess Execute Improve
Emerging Technologies

109. Improvement Process Discover Assess Execute Improve

110. Share Your Experience Discover Assess Execute Improve
Happiness Start whenever you share your Experience ...

111. “
To Be continue .. ☺

112. Thanks!
Any questions?
You can find me at:
eng.mohamedzakarya@gmail.com
Mohamed Zakarya Abdelgawad