Fady Mamdouh Rezk is a junior software tester with ISTQB - CTFL certification seeking a quality control position in a collaborative environment. He has various professional training in software testing, technical skills in SQL and Java, and experience using ALM tools like JIRA and Trello. His work history includes roles at Orange Wi-Fi and Triple Play and technical support, with a strong academic background in tourism and hotel management.

1. Fady Mamdouh Rezk
Address 1: 15 EL Emam Mosque ST, Miami, Alexandria
Address 2: 23 Terat el gabl ST, El Demrdash, Hadyk EL koba, Cairo
Mobile: (+20) 012 83481020, 01009182042
Email: mamdouhfady@gmail.com
Career objective
I am a highly qualified junior software tester (ISTQB – CTFL) Certified, looking for a
challenge as a QC software engineer in motivational and cooperative working environment and
help in achieving the organization goals.
Courses & Professional development
• Practical Software Testing diploma October 2019
(software quality academy) by Eng. Mohammed El Nonai
• Introduction to software testing concepts & techniques July 2019
(By ITI Mahartech online academy) verification code: mWI6CGbHGR
• Effective Test Case and Bug Report Writing Techniques July 2019
(By ITI Mahartech online academy) verification code: 4NqOuxMu07
• Certified ISTQB – CTFL Certificate code is 190403044. April 2019
• Software testing diploma. March 2019 April 2019
(Testing geeks) By Eng: Sameh EL Nabawy
• working as a freelance on Utest
Technical skills
• Read and understand test basis such as business requirements.
• Write test cases based on test basis analysis.
• Find defects in static testing phase.
• SQL Basic.
• Java Basic.
• Aware of API testing.
• Aware of Automation testing.
Tools
• ALM tools such as (TFS / JIRA),
• trello for agile process
• SQL Server, My SQL for data base
testing
• Selenium for automation testing,
• postman and Soup UI tools for API
testing

2. Work Experience:
• Senior Specialist at Orange Wi-Fi & triple play May 2017 – June 2019
- troubleshot the issue and searching for the reason at the front end and the back end and the data
center
- Initiating tickets on CRM for all handled case.
- Making Report to escalated issues to management team in order to minimize customer
downtime.
Achievement: best agent for quarter one & three for 2018
• technical support at Orange ADSL Sep 2015 – May 2017
- investigating the customer issue, walk through the troubleshoots in order to solve the problem
- Reporting any problems or shortage with the system to the management Team for development.
- Contacting other Departments such as Network Operation Center (NOC) and Field Engineering
in complex technical cases in order to solve customers’ problems in less time.
Achievement: top achiever twice over my team & best agent of the department
Education
BA of Tourism and Hotels Management, Helwan university, Tourism Department, English
section.
Grade: Excellent FROM 2011 to 2015
languages:
• Arabic: - Mother tongue.
• English: - Good command of (speaking and writing)
Personal Information:
• Date of birth: 18/8/1993.
• Marital status: Single.
• Military service: Exempt