Highly qualified Software Tester, looking for a challenge as a QC software engineer in a motivational and cooperative working environment and help in achieving the organization goals.

1. Fady Mamdouh Rezk
Address 1: 15 EL Emam Mosque ST, Miami, Alexandria
Address 2: 23 Terat el gabl ST, El Demrdash, Hadyk EL koba, Cairo
Mobile: (+20) 012 83481020, 01009182042
Email: mamdouhfady@gmail.com
Career objective
I am a highly qualified junior software tester (ISTQB – CTFL) Certified, looking for a
challenge as a QC software engineer in motivational and cooperative working environment and
help in achieving the organization goals.
Courses & Professional development
• Practical Software Testing diploma October 2019
(software quality academy) by Eng. Mohammed El Nonai
• Introduction to software testing concepts & techniques July 2019
(By ITI Mahartech online academy) verification code: mWI6CGbHGR
• Effective Test Case and Bug Report Writing Techniques July 2019
(By ITI Mahartech online academy) verification code: 4NqOuxMu07
• Certified ISTQB – CTFL Certificate code is 190403044. April 2019
• Software testing diploma. March 2019 April 2019
(Testing geeks) By Eng: Sameh EL Nabawy
• working as a freelance on Utest
Technical skills
• Read and understand test basis such as business requirements.
• Write test cases based on test basis analysis.
• Find defects in static testing phase.
• SQL Basic.
• Java Basic.
• Aware of API testing.
• Aware of Automation testing.
Tools
• ALM tools such as (TFS / JIRA),
• trello for agile process
• SQL Server, My SQL for data base
testing
• Selenium for automation testing,
• postman and Soup UI tools for API
testing

2. Work Experience:
• Senior Specialist at Orange Wi-Fi & triple play May 2017 – June 2019
- troubleshot the issue and searching for the reason at the front end and the back end and the data
center
- Initiating tickets on CRM for all handled case.
- Making Report to escalated issues to management team in order to minimize customer
downtime.
Achievement: best agent for quarter one & three for 2018
• technical support at Orange ADSL Sep 2015 – May 2017
- investigating the customer issue, walk through the troubleshoots in order to solve the problem
- Reporting any problems or shortage with the system to the management Team for development.
- Contacting other Departments such as Network Operation Center (NOC) and Field Engineering
in complex technical cases in order to solve customers’ problems in less time.
Achievement: top achiever twice over my team & best agent of the department
Education
BA of Tourism and Hotels Management, Helwan university, Tourism Department, English
section.
Grade: Excellent FROM 2011 to 2015
languages:
• Arabic: - Mother tongue.
• English: - Good command of (speaking and writing)
Personal Information:
• Date of birth: 18/8/1993.
• Marital status: Single.
• Military service: Exempt