Process mapping is a necessary step in Six Sigma. It helps us to check how the process is working and what changes are needed if there are any.

1. Process Mapping in Six Sigma
What is Process Mapping?
Process mapping is a graphical representation with illustrative
descriptions of activities within a business process and how
things are done. The process map is a tool that graphically
shows the inputs, actions and outputs of a process in a clear,
step-by-step map of the process. It helps the user to
understand how a product/service is being made or how it is
being carried out.
The process flow chart (aka Process Map) is a detailed flow
chart of processes using colour codes as symbols that drills
further into a higher-level map generated on the SIPOC.

2. Various techniques can be approached for processes that
need to be mapped, depending on what you want to achieve.
The following are some of the most common techniques:
 Simple-drawing maps:They use only boxes and arrows.
 SIPOCmaps:They are high-level summaries of the
process.
 Flowcharts: Theyprovide detailed views of how
processes should be.
 Flow process charts: They are used to identify non-value-
added activities.
 Value stream maps: They are useful to analyse waste that
occurs in the value stream and prioritize improvement
opportunities.
Types of Process Map
There are three major types of process maps-
 Flow chart / Block Diagram
A process flowchart is a simple process map that provides the
visual representation of the sequence of activities along with
their points of decisions. These flowcharts provide the basic
details of the process, which can later be augmented by
adding the roles of different staffs.
 Cross-functionalMap

3. Used to go further into an incident or operation and diagram
all of a process’s subprocesses, hand-offs, and accountable
pieces. The process steps move left to right/up to down as
time progresses.
 Cross Resource Map
This process map drills down into functions, showing actual
resource to resource.
How to Start Process Mapping
Step 1: Select the Process
Start by identifying the reason for creating the process map.
What outcome do you want? Will it add value to the project?
What is the scope of the process? Beginning should be
identified, that is the event that create the demand for
process map. Also, ends should be uniquely identified, here
conditions will satisfy the demands.
Step 2: Identify the process step
Once the goals are set up, collect the necessary data and
information. The observed data must be properly
documented after that, so that anyone in the team can read it
properly. It is essential to identify all the parameters involved
in the process like machinery, labours, etc.
Step 3: Select mappingtechniques

4. The next step is to select the mapping technique, like process
flowchart. It is also advised to review any previous
documented process map to understand previous mapping
efforts, organizational charts and job descriptions.
Step 4: Feedbacks and testing
Collect feedback from those who will implement it. Conduct
the interviews in the sequence of roles established in the
process.
Step 5: Launch and Analyse
It is also advised to review any previous documented process
map to understand previous mapping efforts, organizational
charts and jobdescriptions. Next is to evaluate the
performance of the process. Finally, complete the process
improvement plan and after a final review by all the
stakeholders, it should be signed off.
Process mapping is not limited to operational workflows, i.e.,
implementing new software or chart burndowns in tracking
procedures. It’s much bigger than that. By applying process
mapping across development, business and organizations, you
get an eagle’s eye view of opportunities.

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 Lean Six Sigma Programme Schedule
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