In April 2016, Findwise opened the fifth annual Enterprise Search and Findability Survey to investigate how search is managed and used globally. Mattias Ellison presents some of the most interesting founds at Findability Day 2016 in Stockholm.
6. Increasing user expectations
>>‘Difficult' or 'very difficult' for
users to find information<<
>>‘Dissatisfied' or 'very dissatisfied'
with existing search application(s)<<
>40%
1/3
9. Main obstacles to improving findability
1. Lack of management attention
2. Lack of search resources/staff
3. Lack of data/information ownership
4. Poor information quality
5. Lack of search ownership and mandate
10. Search and Findability strategy
The purpose is typically to define:
• The desired findability state
• Guidelines and activities for how to get there
12. Strategy and Search Programme
With
strategy
Without
strategy
With
strategy
Without
strategy
>>More than 1 FTE in
Search Programme<<
>>Cross-organisational responsible
for search and findability<<
19. Strategy model - Fill the gaps
CURRENT
STATE
DESIRED
STATE
Challenges
and scope
Success factors and activities
Vision
and effects
Business
Users
Information
Technology
Organisation