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Influencing Policy through Service Design

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Two case studies of service design influencing policy development. Presented at the APHA Health Symposium,: Better Practice, Better Placed - August 2018

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Influencing Policy through Service Design

  1. 1. 1AHPA Health Promotion Symposium 2018: Better Practice • Better Placed – Influencing Policy Through Co-design INFLUENCING POLICY THROUGH CO-DESIGN TWO CASE STUDIES AHPA Health Promotion Symposium 2018: Better Practice • Better Placed 24 August 2018
  2. 2. 2AHPA Health Promotion Symposium 2018: Better Practice • Better Placed – Influencing Policy Through Co-design ABOUT DESIGN MANAGERS AUSTRALIA (DMA) – WHY WE CO-DESIGN Co-design makes it possible to change the system through (sticky) steps Co-design allows us to navigate and understand complex service systems Co-design delivers on social outcomes
  3. 3. 3AHPA Health Promotion Symposium 2018: Better Practice • Better Placed – Influencing Policy Through Co-design DEFINING CO-DESIGN WITHIN A CONTINUUM OF ENGAGEMENT Communicate Consult Coordinate Collaborate Informing the public and deliverers of service about what is going to happen. Engaging with multiple people to indirectly influence outcomes. The bringing together of different and multiple working elements for consolidation towards a shared outcome. Multiple people working together in a mutually beneficial and well-defined relationship to achieve a common goal. Co-design is the process of deliberately engaging users of the system, deliverers of services and other experts, being led by experts such as designers, to actively understand, explore and ultimately change a system together. Design Thinking (approach) Co-Design (technique) Service Design (discipline) Co-design works within a framework that all policy professionals will recognise.
  4. 4. 4AHPA Health Promotion Symposium 2018: Better Practice • Better Placed – Influencing Policy Through Co-design CO-DESIGN AS AN APPROACH Design process as a methodology Why? What? Who? Why? How? How might we…? What if? We will! What We Do What We Ask We force ourselves through this methodology to eschew the ‘desk bound perfectionism’ that was so key in our experiences of traditional policy development in favour of creating agency through facilitating the voices of INTENT and EXPERIENCE.
  5. 5. 5AHPA Health Promotion Symposium 2018: Better Practice • Better Placed – Influencing Policy Through Co-design WE DESIGN THE SERVICE SYSTEMS THAT DRIVE POLICY INTENT • Policy Intent forms the driving principles of all public and government services or interactions. • The test of a service and its worth is the value it brings within people’s existing complex world. • Done well, co-design determines what you are designing and why and how the policy intent will be experienced. And these service systems are increasingly complex
  6. 6. 6AHPA Health Promotion Symposium 2018: Better Practice • Better Placed – Influencing Policy Through Co-design JUSTICE REINVESTMENT ACT GOVERNMENT AUGUST 2015 – TO CURRENT
  7. 7. 7AHPA Health Promotion Symposium 2018: Better Practice • Better Placed – Influencing Policy Through Co-design THE POLICY QUESTION Is justice reinvestment a policy lever that is worth pursuing in the ACT and what would it look like?
  8. 8. 8AHPA Health Promotion Symposium 2018: Better Practice • Better Placed – Influencing Policy Through Co-design THE CO-DESIGN OPPORTUNITY To understand, based on the insights of those within the justice system, how funds might be spent differently (through reinvestment) from now to improve outcomes in terms of life chances to those who interact with the justice system. THE APPROACH Two workshops over 6 weeks, with combined 100+ participants representing: Lived Experience of and in the justice system, Community Organisations, Public Sector (incl. execs, policy, prison staff, admin), Academic Reflectors. Workshop 1 • Drawing on the combined knowledge, ideas and insights of people who work directly with people in the justice system and people who have lived experience of the justice system, to start to design and shape a justice reinvestment trial. Workshop 2 • Utilising a rapid co-design process to draw on the combined knowledge of the justice policy and service delivery sectors, as well as the lived experience of those within the justice system, to develop a proposal for a Justice Reinvestment Trial.
  9. 9. 9AHPA Health Promotion Symposium 2018: Better Practice • Better Placed – Influencing Policy Through Co-design THE HOW FIRST Clarify > Explore Intent and scope is understood. Themes emerge. Threshold questions are clarified. Relationships are built. Process/Approach is set. Through: Listen – Share – Ask – Question - Empathise THEN BUILD ON THAT Clarify > Explore > Synthesise > Refine • Develop potential trials by theme • Build potential trials in collaborative groups • Refine potential trials from feedback • Present potential trials for detailing and using criteria, vote on potential trials worth pursuing. • Detail potential trials and Identify ‘Concept Brief’ Précis representative. Through: Pre-theme – Brainstorm – Prototype – Concept development – Capture – Share – Iterate - Refine Trial Name Focus Outcomes Measures Risks Who’s Involved Who’s Involved Unintended Consequences Critical Conditions Required Likely costs Trial Concept Owner People/Groups Required for Trial Validation
  10. 10. 10AHPA Health Promotion Symposium 2018: Better Practice • Better Placed – Influencing Policy Through Co-design THE RESULT • Policy developers compelled to collaborate with lived experience during the design. • Ownership of the trials across the sector – by the policy developers and recipients. • Sustainability of delivery through experienced-based evaluation and measurement development. • Localised, relevant delivery supporting the policy intent.
  11. 11. 11AHPA Health Promotion Symposium 2018: Better Practice • Better Placed – Influencing Policy Through Co-design TOWARDS A SUSTAINABLE SPECIALIST HOMELESSNESS SERVICE NOVEMBER 2015 – TO CURRENT
  12. 12. 12AHPA Health Promotion Symposium 2018: Better Practice • Better Placed – Influencing Policy Through Co-design THE POLICY QUESTION With a limited and reducing real budget what policy drivers should be focused on to reach our goals?
  13. 13. 13AHPA Health Promotion Symposium 2018: Better Practice • Better Placed – Influencing Policy Through Co-design THE CO-DESIGN OPPORTUNITY To begin a co-design process of the ACT specialist homelessness service sector based on an ACT Government commissioned independent evaluation of reforms to the ACT Specialist Homelessness Service System. • What is the vision and purpose of the specialist homelessness sector? • What is the service journey of the cohorts of people transitioning through the system? • What is the structure we need to sustain service delivery into the future? • What is the interface of the specialist homelessness sector with mainstream services? THE APPROACH Two workshops over 2 months, with combined 70+ participants representing: Community Organisations who deliver specialist services. Workshop 1 • Explore the sector’s current position using the Discussion Paper (September 2015) and collectively explored challenges and opportunities for improved service delivery for SHS service users in a sustainable Specialist Homelessness Sector in the ACT. Workshop 2 • Use Workshop 1 content and discussion to collaboratively identify (not agree) elements a sustainable Specialist Homelessness Sector in the ACT.
  14. 14. 14AHPA Health Promotion Symposium 2018: Better Practice • Better Placed – Influencing Policy Through Co-design THE HOW Clarify > Explore > Synthesise > Refine • What government said – what do we say • How do we agree we’re doing – collective and sector. • What are our experiences and challenges from our direct experiences with people and with delivery • What are the ways we might address the challenges • What might be our Sector goals • Sector outcomes for service users , us as providers, the community Through: Concept development - brainstorm – capture – service prototyping - visualisation
  15. 15. 15AHPA Health Promotion Symposium 2018: Better Practice • Better Placed – Influencing Policy Through Co-design THE RESULT • Definition and agreement of a specialist sector. • Recognition that communication and information was as important as funding structures. • Enhanced funding to match agreed goals.
  16. 16. 16AHPA Health Promotion Symposium 2018: Better Practice • Better Placed – Influencing Policy Through Co-design CONDITIONS REQUIRED FOR CO-DESIGN TO WORK OPTIMALLY IN A POLICY SETTING Four principals to ensure co-design is applied in the right context
  17. 17. 17AHPA Health Promotion Symposium 2018: Better Practice • Better Placed – Influencing Policy Through Co-design There is a tendency for designers and organisations to put an emphasis on the solution or the physical outcome when what is needed is the forming of new relationships or the development of existing policy. That’s because co-design doesn’t just lead to ‘solutions’, it develops experience-based thinking and strategic frameworks that support policy development. This means: Setting up the correct conditions before bringing design into any development process or organisation. Ideally designers should not work in a vacuum but with complimentary disciplines and as part of a wider programme for the development taking place. 1. Apply design consciously. 2. Recognise that the public sector is in the service business. 3. Ensure the public sector has the capacity for design. 4. DON’T LET SOLUTIONS OVERTAKE POLITICS AND POLICY
  18. 18. 18AHPA Health Promotion Symposium 2018: Better Practice • Better Placed – Influencing Policy Through Co-design Thanks! Mel EdwardsJustin Barrie @DMA_Canberra designmanagers.com.au

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