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Going where no one has gone before

Yle (Finnish Broadcasting Company) is the pioneer in digital transformation and one of the leading public service media companies in Europe. We are public funded and share the experiences and knowledge we have within industries. Two years ago Yle received “The Best Lean Performance of the Year” award in Finland. What we have achieved in Lean-Agile is now one of the top benchmarks as well in Finnish corporates as in European Broadcast Union (EBU).

We have travelled a long way but we are still at the beginning of our transformation story. The transformation in Yle started from the development of digital services. In that area, there were plenty of benchmarks to draw upon, even when this transformation work started ten years ago. Even at the company strategy and portfolio levels, there were benchmarks in software development to draw influences from.

Currently, our Lean Agile Culture Accelerator´s evolutionary purpose is to ensure Yle´s competitive advantage through the Lean culture adaptation in creative and knowledge work.

Toward that goal, we have focused in other areas than the development of digital services: creating creative cross/transmedia content, modern journalism (both broadcast and online) and all the disciplines related to these including creative concepting, production, shooting, arranging sets, producing graphics, etc.

Working to transform this work at Yle to the Lean Culture with the people responsible for this work, we have often faced this question: "where are the benchmarks for an agile way of doing this?" This being journalistic work in news desks, creative transmedia productions, strategic prioritization of company key product portfolio etc.

After reaching out in our networks and making visits to several companies world-wide, we have come to the conclusion that it is us at Yle who have the task to create benchmarks in these areas.

Going where no one has gone before

  1. 1. Going where no-one has gone before
  2. 2. Mirette Antti
  3. 3. ● Intros: Yle and the Agile Company Culture Accelerator ● Benchmarks created so far ● Our trainings ● Networks and changing company culture ● Our learnings @mirettekangas @anttiki #yle 2018
  4. 4. @mirettekangas @anttiki #yle 2018
  5. 5. ● Public service broadcasting/media company ● Founded 1926, permanent employees 2800. ● 4 television channels , 6 national radio channels, 3 radio services ● Extensive and varied online services at ● The company is state-owned and supervised by an Administrative Council appointed by Finnish Parliament ● Operates under the Act on Yle. ● Yle is public funded, financed by a tax paid by both individuals and companies. ● Pioneer in digital transformation and one of the leading public service media companies in Europe. ● 75% of finns use Yle every day and 93% every week (population of Finlad is 5,5 million). ● Joint venture companies with commercial media. @mirettekangas @anttiki #yle 2018
  6. 6. @mirettekangas @anttiki #yle 2018 Yle Areena is Finland's most used player and most appreciated online media brand
  7. 7. Networks (int and ext) spreading. Agile way of working in every unit. Spreading to News Desk. Culture Strategy for Operations. Yle Lab (programme innovations), multiplatform planning. New company culture and leadership in focus at Yle. Yle is benchmark in Finland and internationally @mirettekangas @anttiki #yle 2018
  8. 8. ● ● ● ● ● @mirettekangas @anttiki #yle 2018
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  13. 13. @mirettekangas @anttiki #yle 2018 “We are boldly applying a wide range of agile methods to how we manage and do things and adopting them in the manner that best suits our needs.”
  14. 14. @mirettekangas @anttiki #yle 2018 H3, McKinsey: Three Horizons of Growth
  15. 15. @mirettekangas @anttiki #yle 2018
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  20. 20. INTERNET AND MOBILE ROADMAP Short – and long term epics for all service areas MANAGEMENT GROUP Defines the strategy and focus areas WEB AND MOBILE PORTFOLIO KANBAN 3 months 3 months 3 months Portfolio level goals and needs described HIGH LEVEL GOALS MEASURELEARN BUILD @mirettekangas @anttiki #yle 2018
  21. 21. INTERNET PORTFOLIO DEVELOPMENT TEAMS CHIEF DIGITAL OFFICER & REPRESENTATIVES OF UNITS INTERNET-MANAGERS AND PORTFOLIO MANAGER AGILE COACH LEAD ARCHITECT & DEVELOPER WEB ANALYZER LEAD UX-DESIGNER Portfolio and allocation proposal 2 x year WEB AND MOBILE AREA HIGH-LEVEL ROADMAP AT YLE Implementation of strategy, focus and roadmap WEB AND MOBILE AREA DEVELOPMENT: UPDATE EVERY WEEK ORGANIZATION 2016 CEO & EXECUTIVE TEAM Decides vision, strategy, focus areas, funding and resources on annual level. Follow-up and ensure vision implementation. Provided with a company-level real-time updated roadmap to ensure transparency. CREATIVE CONTENT NEWS & CURRENT AFFAIRS SWEDISH YLE MEDIA (TV/RADIO PLAYER) API TECHNOLOGY PLATFORMS IDEAS POP-UP ANALYSIS EPIC ANALYSIS IMPLEMEN- TATION READY • Focus area Epics inc. Customer Analysis • Architecture and technical platform • Budget allocations and actuals MAIN SERVICES AND TEAMS @mirettekangas @anttiki #yle 2018
  22. 22. @mirettekangas @anttiki #yle 2018
  23. 23. • visual management • new “agile” key roles • new way of working, principles and model • epics: customer analysis and technical analysis • feedback-loops, learning together and PDCA • weekly, retro etc. • agile budget allocation • development of digital dashboards • follow-up model of funding for technology area across organizations • Lean-Agile coaching @mirettekangas @anttiki #yle 2018
  24. 24. The Best Lean Performance of the Year 2016 by Lean Association of Finland New lean-agile model and company culture transformation of internet management. @mirettekangas @anttiki #yle 2018
  25. 25. @jaalemp Head of Customer Experience @mirettekangas @anttiki #yle 2018
  26. 26. “Focus to the customer value, ability to deliver and learning together.” @mirettekangas @anttiki #yle 2018
  27. 27. Culture of Experimentation in action: @kolarvi Executive Producer of News and Current Affairs @mirettekangas @anttiki #yle 2018
  28. 28. “Pioneer companies also create benchmarks themselves through the renewal of their company culture.”@mirettekangas @anttiki #yle 2018
  29. 29. “Culture is a new strategy at Yle Production Unit.” @mirettekangas @anttiki #yle 2018
  30. 30. “Hands-on and on a daily basis.” Transparency Learning through feedback F2F @mirettekangas @anttiki #yle 2018
  31. 31. @mirettekangas @anttiki #yle 2018
  32. 32. “Designing trainings: focus on people and impact.” @mirettekangas @anttiki #yle 2018
  33. 33. “We create commitment to trainings with opt-in model and application process.” @mirettekangas @anttiki #yle 2018
  34. 34. Introductory agile course. 10 two-hour sessions over 4-5 weeks. At least 3 visits to teams at Yle. @mirettekangas @anttiki #yle 2018
  35. 35. @mirettekangas @anttiki #yle 2018 “Walk the talk: trainers retrospective”
  36. 36. “Visits to Yle’s teams strengthens our network and supports learning.” @mirettekangas @anttiki #yle 2018
  37. 37. Coaching curriculum for managers, team leaders and informal opinion leaders. Half-day sessions over 3 months. Based on Management 3.0 training. Curriculum involves experimentation in daily work between workshops and reflecting on results of the experiments together. @mirettekangas @anttiki #yle 2018
  38. 38. @mirettekangas @anttiki #yle 2018 “Forming a community where everyone boosts each others’ learning.”
  39. 39. “Training from developers to executives. Culture at knowledge and creative work.” @mirettekangas @anttiki #yle 2018
  40. 40. “Changing the portfolio-management model or investment model or budgeting model to agile does not make you agile. Changing the company culture and how people behave - that´s a good start.” @mirettekangas @anttiki #yle 2018
  41. 41. Instructions for the workshop ➔ ➔ ➔ ➔ 4 Thinking 3 Structures 2 Behaviors Outcomes 1 Culture is an abstract concept - definition and description is often challenging. Culture is described through outcomes, behaviors, and structures and thinking. Work can be described in the current state and in the bright vision of the future. Sources: Dave Gray - Cultural Map Luke Hohmann – Remember the Future Innovation Game Thinking by Sami Honkonen @mirettekangas @anttiki #yle 2018
  42. 42. “There are no best practices.” By experiments we will try to learn and find most suitable practices in every context. @mirettekangas @anttiki #yle 2018
  43. 43. “Yle Hubs: Holding a space in the company for learning together.” @mirettekangas @anttiki #yle 2018
  44. 44. “The change becomes part of the structures and the structures change.” @mirettekangas @anttiki #yle 2018
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  47. 47. #DEMO TO 14.6.2018 KLO 14-15:45 YKKÖSTORI LUOVA TALO 1. KRS SUORATOISTO: Yleltä klo 14:00 Tekoäly - matkaopas johtajalle -kirjan kirjoittaja Antti Merilehto Vieraspuhuja klo 15:00#LEANCULTURE Miten kankeasta Yle News Labista tuli ketterä? Mukana myös: Yle ICT ja Tuotantotekniikka goes palvelumuotoilu! Anssi Komulainen: Yle Beta ja tulevaisuuden mediakokemukset @mirettekangas @anttiki #yle 2018
  48. 48. “Perspectives from different industries diversify thinking.” @mirettekangas @anttiki #yle 2018
  49. 49. “The real organization is a network.” @mirettekangas @anttiki #yle 2018
  50. 50. “Our value as leaders is measured by the value we co-create in networks”. @mirettekangas @anttiki #yle 2018
  51. 51. “The leader must reflect every day whether s/he is a preventer or a promoter.” @mirettekangas @anttiki #yle 2018
  52. 52. “Lean Culture in Business and Creative Work - Forum for the Future Leadership and Company Culture”. Watch on Yle Areena @mirettekangas @anttiki #yle 2018
  53. 53. @mirettekangas @anttiki #yle 2018
  54. 54. @mirettekangas @anttiki #yle 2018
  55. 55. Going where no-one has gone before @mirettekangas @anttiki #yle 2018 ● Develop with those who want to develop ● No big projects but organic growth ● Apply and adapt all kinds models and methods ● Design coaching, trainings and events with focus on people and impact ● Develop by disruption of your own models ● Work in networks, both internal and external ● Value of leader is measured by value s/he co-creates in networks ● Pioneer companies create benchmarks themselves ● Entrepreneurial mindset for change agents ● Take care of yourself, this is ultramarathon! “This is so nice conference this #Agile2018 San Diego! I wish we could have palm trees in Finland”
  56. 56. Yle Lean Culture Toolkit August 7th 2018 Get the English version: @mirettekangas @anttiki #yle 2018
  57. 57. Mirette Kangas Antti Kirjavainen