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Business Impact Without Data Governance
John Bao Vuu
Director of Data Management
www.enterpriseim.com
www.linkedin.com/in/johnvuu
Director of DM
Consultant | Advisor
John Vuu SPECIALTIES
✓ EIM Strategy & Solutions
✓ Data Governance / DQ
✓ Business Analytics
✓ Data Warehouse
INDUSTRIES
✓ Banking
✓ Insurance
✓ Ecommerce
✓ Healthcare
• 18 years experience in Data Management
• Founder of 2 technology companies
• Former Accenture BI Consultant
• DM Director at EIM Partners
• BA degree in Finance – Western WWU, Washington, USA
• BS degree Information Systems – WWU, Washington, USA
About the Speaker
PRESENTATION OUTLINE
1. What is Data Governance?
2. Business Impact without Data Governance
3. Benefits of Data Governance
4. Implementing Data Governance
What is Data Governance?
Common Concepts of Data Governance
Data Governance
Is a collection of practices
and processes which help
to ensure the unified
management of data
assets within an
organization.
Business Impact of
NOT having Data Governance
Data Capture
& Storage
Operational
Data Consumption
Strategic
Data Consumption
1. Missing data
2. Duplicated data
3. Incorrect data
1. Bad data proliferation to systems
2. Integrated to business processes
3. Used widely by departments
1. Incorrect view of business performance
2. Incorrect data, used for forecasting,
reporting
3. Incorrect data, used in strategic planning
and decision making
Data Flow: Business Impact of not having Data Governance
Bad data Bad data
Low Cost Moderate Cost High Cost
Cost of fixing often done by
individual or team early on
Cost to:
• Reputation
• Missed Opportunity
• Productivity
Cost of fixing is more significant,
data proliferated to many systems
and departments
Enterprise Information Management
Example: Data Sharing Across Departments
Coll
BD
Fin
Sales SALES
FINANCE
BUS. DEV.
RISK
COLLECTION
Risk
Department
Data Marts
Business
Functions
Source
Systems
LOS
CRM
ERP
Web App
A B C
Enterprise Information Management
Example: Data Sharing Across Departments
Coll
Fin
Sales
Risk
Department
Data Mart
Cross-Functional
Data Sharing
Replicated
Data Source
A B C
ODS Coll
Fin
Sales
Risk
Ops Ops
Enterprise Information Management
Example: Cross-Functional Data Exchange
DEPT. A
Extracts Data from
Collection System
to its Datamart
DEPT. A
Generates its own
Reports and
provides data to
DEPT. B
DEPT. B
Takes ACTION:
Updates customer
Account, Process
Approval, Offering,
Commission, etc.
DEPT. B
Deals with
consequences of
error and from
poor data quality
and business
process
DEPT. B
Check DEPT A’s
work and makes
its own
corrections
ACTION
DMCOLL
Benefits of Data Governance
What is the most important benefit of
Data Governance?
Improved Decision-Making 29.2%
Improved Operational Efficiency 18.8%
Improved Data Understanding and Lineage 16.7%
Improved Data Quality 16.7%
Complying with Industry Regulations 8.3%
Driving Revenue 4.2%
All Other 6.3%
Key Benefits of a Data Governance Program
Survey result of 60 Organizations across the U.S.
Minimize the risk to
decision makers
Established clear roles
and responsibilities
Additional Business Benefits of Data Governance
Cohesive, consistent and
reliable data across functions
Common business
language
Consolidated
customer view
Alignment with business
strategy of the organization
Business Benefits
✓ Single source of truth
✓ Fact-based decision making
✓ Consistency and integrity of data
✓ Greater process integration across all
systems
✓ Protect information assets and
support broader business goals
✓ Increased cooperation across
business units
✓ Establish and maintain data lineage
✓ Standardize and streamline data
management processes
Implementing
Data Governance
Enterprise Information Management
Foundation for Data Governance
Data
Governance
PEOPLE PROCESS
SYSTEMS
Enterprise Information Management
PEOPLE: Key Management Roles
Data Custodian
Industry ModelStakeholders
Data Owner Data Steward
Enterprise Information Management
PROCESS: Data Governance Framework / Operating Process
Conceptual Framework
Operating Process
Enterprise Information Management
SYSTEMS: Operational Source Systems
Coll
BD
Fin
Sales SALES
FINANCE
BUS. DEV.
RISK
COLLECTION
Risk
Department
Data Marts
Business
Units
Source
Systems
LOS
CRM
ERP
Web App
Data Governance Framework & Operating Process
Enterprise Information Management
BIG PICTURE: The Data Governance Program
Data
Governance
Big Data
Analytics
Business
Intelligence
Data
Warehouse
Management
&Oversight
Oversight, Governance, Support, Management,
DataMgmt.
Initiatives
Business
Operations
Business
Intelligence
Business
Analytics
Strategic
Initiatives
Business
Units
Stakeholders, Sponsors, Business Owners, End-Users
SALES FINANCE BD RISK MRKTNG
Program
Operationalization
DM Roadmap
Future Vision
• Business / IT
Drivers
• Current / Future
State
• DM Maturity
Assessment
• Prioritization /
Selection
• Timeline /
Milestones
• KIP / Metrics /
Dashboard
• Oversight /
Management
• Process
Framework
• Toolsets / Best
Practices
• KPI / Metrics /
Dashboard
• Agile / Lean
Methodologies
• Policies /
Standards
Starting with Data Governance
Learn more about EIM
Request an onsite consultation
39 Le Duan, P. Ben Nghe, Quan 1, HCMC, VN
Prudential Tower
30 Cecil St, Singapore 049712
Website: www.enterpriseim.com
Email: info@enterpriseim.com
If you believe you can do it, we're here to help you achieve it.

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Business Impact of Lacking Data Governance

  • 1. Business Impact Without Data Governance John Bao Vuu Director of Data Management www.enterpriseim.com www.linkedin.com/in/johnvuu
  • 2. Director of DM Consultant | Advisor John Vuu SPECIALTIES ✓ EIM Strategy & Solutions ✓ Data Governance / DQ ✓ Business Analytics ✓ Data Warehouse INDUSTRIES ✓ Banking ✓ Insurance ✓ Ecommerce ✓ Healthcare • 18 years experience in Data Management • Founder of 2 technology companies • Former Accenture BI Consultant • DM Director at EIM Partners • BA degree in Finance – Western WWU, Washington, USA • BS degree Information Systems – WWU, Washington, USA About the Speaker
  • 3. PRESENTATION OUTLINE 1. What is Data Governance? 2. Business Impact without Data Governance 3. Benefits of Data Governance 4. Implementing Data Governance
  • 4. What is Data Governance?
  • 5. Common Concepts of Data Governance Data Governance Is a collection of practices and processes which help to ensure the unified management of data assets within an organization.
  • 6. Business Impact of NOT having Data Governance
  • 7. Data Capture & Storage Operational Data Consumption Strategic Data Consumption 1. Missing data 2. Duplicated data 3. Incorrect data 1. Bad data proliferation to systems 2. Integrated to business processes 3. Used widely by departments 1. Incorrect view of business performance 2. Incorrect data, used for forecasting, reporting 3. Incorrect data, used in strategic planning and decision making Data Flow: Business Impact of not having Data Governance Bad data Bad data Low Cost Moderate Cost High Cost Cost of fixing often done by individual or team early on Cost to: • Reputation • Missed Opportunity • Productivity Cost of fixing is more significant, data proliferated to many systems and departments
  • 8. Enterprise Information Management Example: Data Sharing Across Departments Coll BD Fin Sales SALES FINANCE BUS. DEV. RISK COLLECTION Risk Department Data Marts Business Functions Source Systems LOS CRM ERP Web App A B C
  • 9. Enterprise Information Management Example: Data Sharing Across Departments Coll Fin Sales Risk Department Data Mart Cross-Functional Data Sharing Replicated Data Source A B C ODS Coll Fin Sales Risk Ops Ops
  • 10. Enterprise Information Management Example: Cross-Functional Data Exchange DEPT. A Extracts Data from Collection System to its Datamart DEPT. A Generates its own Reports and provides data to DEPT. B DEPT. B Takes ACTION: Updates customer Account, Process Approval, Offering, Commission, etc. DEPT. B Deals with consequences of error and from poor data quality and business process DEPT. B Check DEPT A’s work and makes its own corrections ACTION DMCOLL
  • 11. Benefits of Data Governance
  • 12. What is the most important benefit of Data Governance? Improved Decision-Making 29.2% Improved Operational Efficiency 18.8% Improved Data Understanding and Lineage 16.7% Improved Data Quality 16.7% Complying with Industry Regulations 8.3% Driving Revenue 4.2% All Other 6.3% Key Benefits of a Data Governance Program Survey result of 60 Organizations across the U.S.
  • 13. Minimize the risk to decision makers Established clear roles and responsibilities Additional Business Benefits of Data Governance Cohesive, consistent and reliable data across functions Common business language Consolidated customer view Alignment with business strategy of the organization Business Benefits ✓ Single source of truth ✓ Fact-based decision making ✓ Consistency and integrity of data ✓ Greater process integration across all systems ✓ Protect information assets and support broader business goals ✓ Increased cooperation across business units ✓ Establish and maintain data lineage ✓ Standardize and streamline data management processes
  • 15. Enterprise Information Management Foundation for Data Governance Data Governance PEOPLE PROCESS SYSTEMS
  • 16. Enterprise Information Management PEOPLE: Key Management Roles Data Custodian Industry ModelStakeholders Data Owner Data Steward
  • 17. Enterprise Information Management PROCESS: Data Governance Framework / Operating Process Conceptual Framework Operating Process
  • 18. Enterprise Information Management SYSTEMS: Operational Source Systems Coll BD Fin Sales SALES FINANCE BUS. DEV. RISK COLLECTION Risk Department Data Marts Business Units Source Systems LOS CRM ERP Web App Data Governance Framework & Operating Process
  • 19. Enterprise Information Management BIG PICTURE: The Data Governance Program Data Governance Big Data Analytics Business Intelligence Data Warehouse Management &Oversight Oversight, Governance, Support, Management, DataMgmt. Initiatives Business Operations Business Intelligence Business Analytics Strategic Initiatives Business Units Stakeholders, Sponsors, Business Owners, End-Users SALES FINANCE BD RISK MRKTNG Program Operationalization DM Roadmap Future Vision • Business / IT Drivers • Current / Future State • DM Maturity Assessment • Prioritization / Selection • Timeline / Milestones • KIP / Metrics / Dashboard • Oversight / Management • Process Framework • Toolsets / Best Practices • KPI / Metrics / Dashboard • Agile / Lean Methodologies • Policies / Standards Starting with Data Governance
  • 20. Learn more about EIM Request an onsite consultation 39 Le Duan, P. Ben Nghe, Quan 1, HCMC, VN Prudential Tower 30 Cecil St, Singapore 049712 Website: www.enterpriseim.com Email: info@enterpriseim.com If you believe you can do it, we're here to help you achieve it.