1. Retrospective on Key Accomplishments
RAS Implementation Project Success
142
VAMC Sites
On-time delivery of RAS to over:
processed annually
What Did We Accomplish?
Obstacles We Overcame
500+
New Users
33,000+
Authorizations
and Claims
Exemplary Budget
Management
Project 100% delivered with
11% budget savings
Successful Communication
Collaboration across multiple VA
organizations including business,
technical and clinical teams and
external care providers to support
project execution; including
1,000+ VA staff
New Prototype
for future FSC Enterprise
implementation efforts
Large Scale Implementation Plan:
No blueprint existed for an implementation project of
this size, developed re-usable artifacts as a model for
future efforts.
Workflow Volume:
Organizational processes couldnʼt handle volume of
requests. Developed work arounds and captured
process improvement recommendations.
Communications Planning:
Had to communicate across 142 International Medical
Centers. Executed plan including; email, informational
web-sites, and meetings series.
User Training:
Trained large user base each with unique organizational
processes by acquiring new training tools and setting up a
new non-production IT environment while delivering
sustainable training materials for future users.
Deployed a
web-based
centralized system
Increased timeliness
of authorization
creation
Automated
data entry
processes
Greatly reduced
turnaround time
for system access
Reduced claims
denial rates
due to errors