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Offshore Test Management


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Offshore Test Management

  1. 2. Bringing Offshore Testing Onshore Making the world a smaller place Kevin Harvey
  2. 3. Meet the Offshore Test Team <ul><li>How is this possible? </li></ul>
  3. 4. Objectives <ul><li>Break down social and technical barriers </li></ul><ul><li>Increase overall productivity </li></ul><ul><li>Improve quality </li></ul><ul><li>Reduce overall costs to the project </li></ul>
  4. 5. Misconceptions and fears <ul><li>Inefficiency – language and cultural differences </li></ul><ul><li>Onshore staff morale issues (will I lose my job?) </li></ul><ul><li>Inflexibility – fear of knowledge transfer and lose of transparency </li></ul><ul><li>Reduction in overall standards </li></ul><ul><li>Greater management headache </li></ul>
  5. 6. Approach <ul><li>Build firm foundations </li></ul><ul><li>Ensure a quick and secure hardware connection </li></ul><ul><li>Implement a robust training programme </li></ul><ul><li>Manage the transfer of knowledge </li></ul><ul><li>Identify and test potential risks in communication </li></ul><ul><li>Monitor progress closely </li></ul><ul><li>Incorporate scalability and flexibility </li></ul>
  6. 7. Get the right connection <ul><li>Quick and secure </li></ul><ul><li>Hardware solution must be decided early in the planning stage </li></ul><ul><li>Data protection </li></ul><ul><li>Security issues </li></ul><ul><li>Stable remote access to the identified offshore team systems. </li></ul>
  7. 8. Sharing skills and knowledge <ul><li>Manage knowledge transfer (KT) from onshore to offshore. </li></ul><ul><li>Identify key personnel in onshore team to lead KT </li></ul><ul><ul><li>Benefits: </li></ul></ul><ul><ul><li>Empower onshore staff </li></ul></ul><ul><ul><li>Increase accountability for the success of KT </li></ul></ul><ul><ul><li>Successful management of client expectations </li></ul></ul><ul><ul><li>The resultant agreed plan had a high level of integrity </li></ul></ul>
  8. 9. Training <ul><li>Implement a robust training programme </li></ul><ul><li>Training partnerships </li></ul><ul><li>Daily meetings </li></ul><ul><li>&quot;What did you teach/learn today?&quot; </li></ul><ul><ul><li>Benefits </li></ul></ul><ul><ul><li>Ability to quickly identify any problems </li></ul></ul><ul><ul><li>Ensure that the training programme remained on schedule. </li></ul></ul>
  9. 10. What could go wrong? <ul><li>Identify key risk areas in communication </li></ul><ul><li>Are the test scripts written well? </li></ul><ul><li>Is the connection quick enough and easy to use? </li></ul><ul><li>Are the offshore team able to communicate issues effectively? </li></ul><ul><ul><li>Benefits </li></ul></ul><ul><ul><li>Ability to baseline the daily totals for the team </li></ul></ul><ul><ul><li>Early resolution of any communication issues </li></ul></ul><ul><ul><li>Proven viability of connection </li></ul></ul>
  10. 11. Building client confidence <ul><li>Add layers of QA </li></ul><ul><li>Explanations </li></ul><ul><li>Leading to internal policing offshore </li></ul><ul><li>Releasing person-hours in the onshore team </li></ul><ul><ul><li>Benefits </li></ul></ul><ul><ul><li>Issues found early </li></ul></ul><ul><ul><li>Demonstrations of knowledge by offshore team leading to reciprocal respect between onshore and offshore. </li></ul></ul><ul><ul><li>Additional layer of transparency for the client </li></ul></ul>
  11. 12. Scalability and flexibility <ul><li>Training methods </li></ul><ul><li>Remote access </li></ul><ul><li>New training modules can be rolled out quickly and effectively, with few communication errors. </li></ul>
  12. 13. Results <ul><li>Within 2 months – a working offshore team </li></ul><ul><li>Within 3 months – expansion of offshore team by 150% </li></ul><ul><li>Within 5 months – successfully integrated onshore and offshore team </li></ul><ul><li>Average working day of +5 hours greatly increasing efficiency </li></ul><ul><li>With no significant increase in overheads </li></ul><ul><li>And a very happy client </li></ul>
  13. 14. Conclusions <ul><li>Build a foundation for success including a </li></ul><ul><ul><li>Robust hardware connection </li></ul></ul><ul><ul><li>strong scalable training programme </li></ul></ul><ul><ul><li>range of communication pathways </li></ul></ul><ul><ul><li>managed and monitored by a stringent QA process </li></ul></ul><ul><ul><li>Highly rewarding </li></ul></ul>