Michele D. Hamm has over 20 years of experience in office and financial management roles, including experience in legal and healthcare regulatory compliance. She is currently the Business Office Manager for Singh Senior Living in Royal Oak, Michigan, where she is responsible for legal compliance, payroll, HR, resident billing, and accounts payable. Previously, she held roles in accounts receivable, customer service, substitute teaching, and as a Financial Services Coordinator, where she tripled collections and streamlined receivables processes. She has a Bachelor's degree in Management and Organizational Development from Spring Arbor University.

1. Michele D. Hamm
4938 Park Manor E #3317
Shelby Twp MI 48316
734-777-4550(m)/hammmichele@yahoo.com
Experienced and responsible office and financial manager with legal and health care regulatory
experience.
Work Experience
Singh Development
Singh Senior Living Royal Oak MI
Business Office Manager 2/12 - Present
Promoted from Accounts Receivable
Responsible for legal compliance and paperwork for employee files
Supervise receptionists
Payroll and HR for 80 site employees
Process resident information from move in to move out and billing
Reconcile vendor and accounts payable, purchase orders
Singh Management LLC, W. Bloomfield MI
Accounts Receivable 1/08 – 2/12
Created ACH processes for Accounts Receivable and trained coworkers
Trained new overseas office staff
Updated processes to take full advantage of off shore resources
Daily mail, bank deposit via computer web
Write-off uncollectable files and send to a collection company
Reconcile accounts and any corrections or adjustments
Performance Personnel 8/7 – 11/7 Wixom MI
Customer Service
Call Center for Comcast Cable (Temp Service)
Substitute Teachers Unlimited 11/6 – 6/7 Warren MI
Substitute Teacher
Special Education Teacher's assistant
Instrumental in student breakthroughs with math
Grades 1st
thru 8th
in Math, Science, Language Arts and Social Studies
County of Monroe 8/1997 – 9-2006 Monroe MI
Financial Services Coordinator/Financial Analyst
Tripled collections from accounts receivable by streamlining processes
Converted receivables records processes from hard copy to digital
Recommended and collected court ordered monies
Reviewed financial statements and recommend a payment schedule
Liaised with client’s regarding court collection issues

2. Generated monthly billing to all individuals owing money to the court
Reconciled revenue accounts with the Treasurer’s Office
Managed four employees
Trained employees on the state system
Education
10/2003 Spring Arbor University Spring Arbor MI
Bachelor’s Arts Degree
Bachelor of Arts in (MOD) Management and Organizational Development (GPA 3.47).
References upon request