1. Michael Matza – Customer Experience Executive and Strategist
Extensive leadership and consulting as Entrepreneur and Customer Champion
Providing Insights AND Delivering Results
2000
1999
1996
1994
1989
1992
2002
Wharton
Executive
Education
Program
Founding
team-member
of the AT&T
Universal Card
Created
consumer
catalog &
business for
The Vatican
Served as COO for
Bombardier launched
private label card,
loan and lease
business
Introduced
innovative
alternative
HealthCare
card
solution
At eCharge™ led
pioneering ePayments
company for online
purchasing
2003
Division
Executive
Service
Excellence
and Customer
Experience at
JPMC/WaMu
2009
Process
improvement
programs built on
the customer
journey driving
business metrics
& strategy
At SONY, led
multi-
disciplined new
product
development
team
Michael Matza
206.849.4727
matza@comcast.net
AT&T MRM & Associates JP Morgan Chase Maritz Research PwC
2015
Lead & provide
SME Digital CX
strategy and
tactical
programs @
PwC