1. Michael Haynes 763-703-0131
Minneapolis, Minnesota 55407 mhaynesmn02@gmail.com
As a finance industry technical professional seeking an growing opportunity to utilize extensive experience in management and
operations.
SUMMARY OF QUALIFICATIONS
 More than 7 years experience as a data analyst, process modeling, database designer and data architect in the areas of
banking, risk management, transportation and hospitality industries of relational and databases hierarchical and files
 12 years in experience in computer operations with working knowledge of operating systems, and scheduling products
 Responsible quality performer and recognized leader of five years with Wells Fargo specializing in retail/ mortgage products
and services
 Strong technical writing skills to interpret abstract concepts to a broad skill based audiences with expert level knowledge of
Microsoft Office products (Microsoft Office Products, Project Manager and Visio).
 Eight years of leadership, management and team building skills for multiple projects, priorities and schedules
 Champion at developing customer relations and building positive customer experiences
 Excellent troubleshooting and problem solving skills
PROFESSIONAL SYNOPSIS
Commercial Special Division
Delta Management Group, Minneapolis Minnesota
2016 – Present
 Reclamation and broker of commercial property for Commercial Lenders
Loss Retention Team Lead / Work Director
Wells Fargo Bank, Minneapolis Minnesota
 Monitor and manage real time activities of 90 team members to meet global call center metrics service levels
 Conducted and developed training class and materials to support loss mitigation initiatives
 Provided career counseling and personal development to staff
 Developed internal procedures and “best practices” for Loss Retention related activity
 Handled “escalated” calls and resolved issues from borrowers, realtors and management staff
Minnesota Professional Realtor
Coldwell Banker Burnet, Saint Paul, Minnesota
Database Specialist
Northwest Airlines
 Facilitated Subject Matter Expert discussion to develop business rules, logical design and construction of physical databases
 Program coding and performance tuning of SQL queries to support time-sensitive airline operational databases mainframe
applications
 Authored and maintained internal and user focused technical and procedural publications
 Generated executive management reports system on process efficiencies, systems availability, turnaround, performance
metrics and storage utilization of mission critical applications
Operations Analyst/Operator
Database Administrator
Operation Database Support Manager
Travelers Insurance (St. Paul Companies) 1985 - 1999
 Model, Design, develop, implementation, storage management and performance of Insurance Operational Databases
 Manage budget, capacity planning, strategic planning and tactical implementation of technical storage and database
architecture
EDUCATION SUMMARY
Formal Education: University of Minnesota / St. Thomas University – 3 years undergraduate studies in Business Administration
TECHNOLOGY SUMMARY

2. Operating Systems: Windows
Database: DB2, DB2 UDB, IMS, VSAM, MYSQL
Programming Language: SQL, SAS, REXX, HTML
Utilities Endevor, LOTUS, DB/EXPLAIN,IBM, BMC and Platinum Utilities, CA 7-11
Office Productivity Tools: Microsoft Word, Excel, Powerpoint, Project, Visio
Mortgage Business Software: MPS, EDGE, IEX, Softphone, IDial