1. MICHAEL CHURCHILL
113 Quail Trail
Washington, IL, 61571
Cell: 309-643-4398
michael.churchill1992@yahoo.com
OBJECTIVE
 InformationTechnology and Radio CommunicationsSpecialist
 Available toaccept anInformationTechnologySpecialistpositionwhere extensivecomputer
expertise,focusedproblemsolving,andeffective communicationsresultininnovative solutions,
rapidresponse times,andenhancedcustomerservice.
SUMMARY OF QUALIFICATIONS
 Approximately5years’worthof experience andtraininginsupervising,installing,employing,
maintaining,troubleshootingandassisting userswithterminal devices, LANsandWANs,routers
and switches, satellite communicationsequipmentandautomatedtelecommunications
computersystems,toinclude customerservice skillsandproficientwithMicrosoftoffice
 Was responsibleforover$5M worthof equipmentandmaintained properaccountabilityof all
equipmentwithzerodiscrepancies
 Possess SECRETSecurityClearance
 Maintainedpositive communicationsfora fleetof approximately17vehicles
 Recipientof 10 awardsfrom the US Army to include 2ArmyAchievementMedalsfor
outstandingdevotionanddedicationtoworkandaccomplishingthe jobthatneeded tobe done
 Maintainedanetwork thatwas critical to accomplishall goalsandmissions,while deployedto
Afghanistan,forabout40 users

2. EMPLOYMENT HISTORY
 November2015- PresentAdvancedTechnologyServiceshelpdeskagent
- Helpendusersresolve issueswithWAN,LAN,Printer, VPN,Android,IOS,andmany
more issues
- Requiresexcellentcustomerrelationskillsandcommunicationskills
- Abilitytomultitask
- Extensive knowledgeof Remedy ticketingsystem, Remote desktopand Virtual
Machine usage
 2013- 2015 SeniorCommunicationsexpertandNetworkAdministratorforthe US Army
- Servedasa memberof a team to maintainandtroubleshootanynetworkor
communicationsissueswithinourfleetof 6 vehicles
- Increasedproductivityby50% once the otherteam memberwasmovedtoa different
job
- Maintainedproperaccountabilityof over$5,000,000 with100% successrate
- Trainednewpersonal onequipmentusingphysical demonstrationsandpowerpoint
presentations
- Was in charge of 3 people andensuredthat theyknew how todo theirjobsbetter
than 50% of the rest of the new personnel onthe team
 2012- 2015 NetworkTechnicianforthe USArmy
- Workedwitha mediumsizedteamof approximately3-5people toensure network
issueswere resolvedinatimelymanner
- Ensuredthat all customersgotthe assistance thattheyneededtohelpfurtheridentify
and resolve theirissue
l 2011- 2015 Communicationsexpertforthe US Army
- Servedasa memberof a 5-7 man teamto ensure thata
fleetof about35-40 vehiclesmaintainedpositiveradio
communications
- Helpedincrease productivityaftercertainmembersof
the team were movedtodifferentpositions
- Ensuredthat anycustomerswhorequiredassistance
were helpedandtheirissueswere resolvedinatimely
manner

3. l
l
l 2010- 2011 NetworkandRadioCommunicationstrainingforthe
US Army
- Completed6months’worthof NetworkandRadio
CommunicationstrainingatFortGordon, GA forthe US
Army
EXPERIENCEANDSKILLS
NETWORK TECHNICIAN
 Troubleshootingand maintaininganetworkwithabout30-40 users,keepingthe network
runningforapproximately95%of the time
 Making CAT-5cable and replacingoldwiringandcablesandreroutingcablestomake an area
lookmore professional
 Maintaininginternetusage andphone usage
 Reactingina timelymannertoidentifyandresolve anissue tominimize the effectsithasonthe
company
SIGNALSUPPORT SPECIALIST
 Installs,maintainsandtroubleshootssignalsupport equipmentandterminal devices
 Installs,operatesandmaintainsdesignatedradio,wire,cable anddatadistributionsystems
 Maintainsselectedelectronicdevices
 Performssignal supportfunctions,toinclude providingtechnical assistanceandtrainingforuser
ownedandoperatedautomatedtelecommunicationcomputersystems,local areanetworksand
routers;signal communicationsandsupportelectronicequipmentandsatellite communications
COMMUNICATIONSEXPERT
 Able toinstall,troubleshoot,andmaintainterminal equipment;provide technical assistance to
usersof signal equipmentandinformationsystems;deployandoperate repeaters.
 Abilitytoteachotherabout,computer-basedtraining,electrical safety,networkinstallationand
repairand maintenance of equipment
EDUCATION

4. l HighSchool Diploma,WashingtonCommunityHighSchool,
Washington,IL,graduatedin2010
 4 weekmanagementandleadershipcourse
 Graduated6 monthInformationTechnologyandRadio
communicationstrainingcourse
AWARDS
 ArmyAchievementMedal- rewarded2timesforoutstanding
dedicationanddevotiontoworkandcompletingthe required
tasksand dutiestoaccomplishthe mission
 ArmyCommendationMedal- Receivedforoutstanding
performance duringcritical missionsduringadeploymentto
Afghanistan