1. Julio Cesar Chávez Hernandez
 Nationality: Mexican
 Age: 26 years Old
Birthplace: Monterrey, Nuevo León
231 Calle Coria, Colonia Paseo de Guadalupe, Guadalupe, N.L.
Telephone: 8114900706
Email: jcchavez8808@live.com
OBJECTIVE_________________________________________________________________________________
I am seeking a company where I can use my experience and education to help the company meet
and surpass its goals. Also, seeking a competitive and challenging environment where I can
serve your organization and establish an enjoyable career for myself.
INTERNATIONAL EXPERIENCE_______________________________________________________________
Alliance Business Centers
Member Representative
May 2014 - Present
• Working with American internal and external clients.
• Make follow up with the client’s registration for a virtual office.
• Make monthly reports of virtual office sales.
• Coordinator of the Meeting Room program.
• Create monthly reports of the meeting room program to CEO and CEM.
• Conference with people in the USA.
• Explain to Center Managers the Alliance Meeting Room program.
• Regularly meets performance targets for Sales Plan activities in alliance development

2. • Provides accurate forecasts and updates to the Strategic Alliances Manager or as requested
by the director
• Prepare and submit sales activity reports and sales forecasts as are requested required by
your manager or Director
ADDITIONAL EXPERIENCE____________________________________________________________________
Teleperformance
Customer Service Representative
November 2008-May 2014
RMS Campaign
November 2008- January 2011
• Managed the preparation, coordination, and closing functions.
• Handled about 80 calls per day.
• Helping customers with payment arrangements and reconnection of services.
• Create and close client’s payment disputes.
• Pursuit of a monthly collection goal.
• Development of negotiation skills.
• Developed repayment plans and loan modifications.
• Act according to client’s financial background.
• Follow internal policies in order to elaborate payment plans and arrangements.
ACSR/COMTRAC Campaign
February 2011- May 2014
• Credit creation and follow up.
• Elaboration of monthly credit reports.
• Apply or discard credits according to company policies and procedures.
• Skills and development of approach to people techniques.
• Excellent Customer Service Representative.
• Floor supervisor of a 22 people group.
• Compliance in all supervisor duties within the established times.
• Flex Trainer
• Lead Customer Service Representative

3. •
Selection process specialist
• Contact the referrals
• Interviewing the referrals and calibrate their English skills.
• Selection of candidates according to their skills and opportunity areas.
• Elaborate report per interviewed candidate.
EDUCATION________________________________________________________________________________
Instituto Mexicano del Turismo
August 2008-July 2012
College degree in Business Administration and Hospitality
Core curriculum courses:
Strategic Management, Accounting, Finance, Marketing and Statistics
Experience in Hospitality at San Cristóbal de las Casas, Chiapas, México.
High school:
Preparatoria Técnica y Escuela Industrial Álvaro Obregón
August 2003- July 2006

4. General Technician and maintenance
SKILLS___________________________________________________________________________________
• Highly motivated, quick learner and comfortable working under pressure.
• Highly analytical thinking with demonstrated talent for identifying, scrutinizing, improving, and
streamlining complex work processes.
• Demonstrated leadership ability acquired through significant involvement in curricular activities
• Excellent computer skills (MS Word, Excel, PowerPoint)
• Spanish native speaker; English fluent speaker and looking for German classes.
• Enthusiastic, knowledge-hungry learner, eager to meet challenges and quickly assimilate new
concepts.
• Resourceful team player who excels at building trusting relationships with customers and
colleagues.
• Computer-literate performer with extensive software proficiency covering wide variety of
applications
• Results-driven achiever with exemplary planning and organizational skills, along with a high
degree of detail orientation
EXTRAS________________________________________________________________________
• Nominee to the 2014 Teleperformance Excellence Awards
• Candidate to work in another state
• Lead agent and floor support
• Excellent attendance and punctuality

5. • Agent of the month multiple times
• US VISA and Mexican passport
• Looking for a 3rd
language study

6. • Agent of the month multiple times
• US VISA and Mexican passport
• Looking for a 3rd
language study