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Melissa D. Maldonado
PROFESSIONAL SUMMARY
Professional consultant with a strong business acumen in psychology and sales with proven
experience in management. I am an energetic, ambitious person who has developed a mature and
responsible approach to any task that I undertake, or situation that I am presented with. I have a
clear, logical mind with a practical approach to problem solving and a drive to see things through to
completion. I have a great eye for detail. I am eager to learn, I enjoy overcoming challenges.
Innovative professional with proven ability to identify analyze and solve problems to increase
satisfaction.
WORK EXPERIENCE
Amazon Associate/Ebay Affiliate 2015-
present.
DUTIES
Business owner of Houzz of Fabulass.
Responsible for promoting an array of home décor products, pet supplies, and electronics.
Mark Cosmetics E-Representative 2008-2012
DUTIES
Responsible for advertising and marketing beauty products and apparel for a popular
cosmetics company.
Responsible for creating sales leads for web store.
Planned and coordinated several events to promote their products, and party hostess for
various beauty events.
Certified Senior Debt Specialist/Sales Manager 2009-Dec 2015.
DUTIES
Top sales producer.
Consistently set the standard for the company.
Awarded on numerous occasions for work ethic, sales records, and compassion for
clientele.
Responsible for business development projects and maintained the sales team campaigns.
Sales Manager 2008-2009.
Topaz Financial Services.
DUTIES
Top producer for the company.
Responsible for revamping the training system.
Managed commissions, and in charge of major business development projects
Utilized customer service skills, and represented the company at various business events.
Worked hard to be promoted to the post of manager within 6 months on the fast track
management program.
Part-time Nanny/Pet-sitter 1999-2007.
DUTIES
Nine years of experience working with a child.
Delivered significant contributions to child’s life by applying psychological knowledge,
strong interpersonal and organizational skills, and creativity.
Took care of family’s pets while they traveled away on business trips.
REFERENCES – AVAILABLE
ON REQUEST
PERSONAL INFORMATION
OBJECTIVES
SKILLS
PHONE
(C) 210-712-2617
Fax: 1-888-770-4060
EMAIL
mel_323@yahoo.com
To apply my skills and
experience in a reputable
organization while continuing to
learn and expand my knowledge
of emerging professional trends.
COMMUNICATION
CUSTOMER SERVICE
TEAM PLAYER
GOOD LEADERSHIP
SUPERVISORY SKILLS
TIME MANAGEMENT
2. Center Lab/Multimedia Coordinator, School of Nursing 1999-2007.
University of the Incarnate Word Nursing Learning Resource
DUTIES
Assisted nursing staff and students with various nursing lab projects (i.e., setting up IVs, suture kits).
Implemented biohazard precautionary measures for the safety of the students, and coordinated school-related events.
Customer service environment.
EDUCATION AND PRESENTATIONS
Masters of Arts in Clinical Psychology 08/2005-05/2008.
ST.MARY’S UNIVERSITY (SMU)
Bachelor of Arts in Psychology, Cum Laude 12/2005.
Research Activities: McNair Scholars Research Program.
Multicultural Analysis on Physician/Patient Communication at the
Family Practice Center in Waco, Texas
PROFESSIONAL PRESENTATIONS:
Brooks, R., Maldonado, M., & Villa, L. (January, 2001) - A multicultural analysis on physician/patient communication at the
family practice. Presentation in Orlando, FL for the Compact for Faculty Diversity.
Brooks, R., Maldonado, M., Sanchez, V., & Villa, L. (August, 2000) - A Multicultural analysis on physician/patient
communication at the Family practice center. Presentation at the University of the Incarnate Word.
TRAINING
CRM Model Program Training
Certified IAPDA Debt Specialist training
Criminal Justice Data-Entry Computer Systems
Microsoft Windows ’98 Training
Roter Interaction Analysis System
COMPUTER SKILLS:
Microsoft Office programs: PowerPoint, Excel, Microsoft Outlook Mail Systems and CRM models such as Salesforce, Zoho,
Sugar, Debt Manager, and Quickbase.
HONORS, AWARDS, CREDENTIALS and PROFESSIONAL
ACTIVITIES Early High School Graduate Scholarship, University of the Incarnate Word.
Academic Scholarship, University of the Incarnate Word.
Dean’s List Award, University of the Incarnate Word.
Sister Margaret P. Slattery Endowed Scholarship, University of the Incarnate Word.
National Dean’s List.
Outstanding Achievements in Internship in Psychology, University of the Incarnate Word.
McNair Scholars Program, University of the Incarnate Word.
Roter Interaction Analysis System Certification of Coding Training, Johns Hopkins School of Public Health.
Compact for Faculty Diversity Conference Scholar.
Award- 3rd Annual Texas McNair Research Conference TCU at Fort Worth.
ACTIVITIES AND INTERESTS
Hobbies - Reading, Meeting people, Travelling, Seeing movies and playing games.
Personal Traits - Confident, ambitious, dynamic, creative and friendly.
