E-Services' Pyramid, Domain, Providers, Merits & Demerits.

1. E-Services
By:
Md Salman Ashrafi

2. E- Services also called Electronic Services are those which are produced, provided, and
consumed by the manufacturer to the consumer through a digital network.
E-services include e-commerce transaction services for handling online orders,
application hosting by application service providers (ASPs) and any processing capability
that is obtainable on the Web.
Examples:
• Supply of video, music, games, etc.
• Website services
• Software services
• Online Leaning
• E-Books and Newspapers
• Digital Advertisement

3. E-Service Pyramid
Channel of Service
Service Receiver
Service Provider

4. Domains of E-Services
This might involve tasks like the design, construction, and operation of a company's Web site or
the streamlining of procurement processes
E-Business
This includes MOOCs, Webinars,
Online workshops, Online Classes, etc.
Education
The scope of these initiatives are to make all medical facilities available all time from
any part of the world through Web services, mobile services, SMS or Call center
services.
Health
Banking
View Account Activity - deposits, withdrawals, checks and payments cleared,
interest credited. Transfer Funds between checking and savings.

5. E-Service Providers
Google Dropbox Grammarly Skype

6. E-Service Providers
Netflix PayPal Wikipedia Amazon Web
Services

7. Advantages
1
2
3
4
5
6
Detailed Product Information
24*7 Availability
Comparison
Greater customer base
Lowering of entry barrier to
new markets and cost of
acquiring new customers
Alternative communication
channel to customers

8. Disadvantages
1
2
3
4
5
6
Worldwide competition
through globalization
Credit Card Frauds
Faulty Goods
Dependability on technology
Security, privacy issues
Maintenance costs due to a
constantly evolving
environment

9. THANK YOU