1.0 IntroductionElectronic Commerce (E-Commerce) has overnight become the dominant online activity. E-Commerce describes the buying and selling of products, services, and information via the useof Internet and the Web. E-commerce involved digitally enabled transactions. E-Commercebusiness model activities involved commercial relationships between businesses andindividual consumers (B2C) such as Amazon.com, or between consumers and consumers(C2C) as for example sites such as eBay or similar auction sites. In addition, Business toBusiness (B2B) undertakings, many of which are known only to those within particularsegments of the business community and Consumer-to-business (C2B) focus betweenconsumer and business. Lastly, is a Mobile Commerce used to check bank balances and manymore.2.0 Advantages of E-Commerce1. Ubiquity. Internet/Web technology is available everywhere at work, at home, andelsewhere via mobile devices, anytime.2. Global Reach. The technology reaches across national boundaries, around the earthand without modification.3. Universal standards. There is one set of technology standards, namely internetstandards across the globe, disparate computer systems can easily communicate witheach other.4. Richness. Video, audio, and text marketing messages are integrated into a singlemarketing message and consumer experience.5. Interactivity. The technology works through interaction with the user.6. Information density. The technology reduces costs such as information processing,storage, and communication and also raises quality.7. Personalization/Customization. The technology allows personalized messages to bedelivered to individuals as well as groups.8. Social technology. New internet social and business models enable user contentcreation and distribution, and support social networks.
3. 0 Components of E-Commerce for CimbClicks:1. Web Browser - A software program that allows people to access the World WideWeb. Internet Explorer and Google are the two most popular Web browsers.2. Web Servers - Computers that host the information that Internet users access via theirWeb browser. Web servers are special Internet computers that store and deliver(serve) Web pages. A Web page is a specially formatted document that you can viewin your Web browser. A Web server can host one or more Web sites.3. Payment System/Transaction Manager- Electronic money exchanges including via(primarily) credit cards such Visa, MasterCard, electronic checks, smart cards can usethem as credit card, a debit card, stored-value money card such as PayPal, digitalcash, and electronic funds transfer (EFT) such as eRemittance used to request forBanker’s Cheque, Local or Foreign Demand Draft , remit funds via ForeignTelegraphic Transfer or send money overseas via CIMB Western Union MoneyTransfer Services.4. Standards (existing and emerging) - Methods for facilitating e-commerce interactionsinclude and are meant to ensure transaction security, reliability, Electronic DataInterchange, and privacy.5. E-Commerce Software - To the end user, the most visible part of the e-commercesystem is the software that puts it all together. The basic functions of e-commercesoftware include: customer registration and authentication, and reporting and analysis(tools to analyze the activity on the e-commerce site for customer tracking).6. E-mail - Electronic mail serves as a support E-commerce Web sites.7. Mailing List Server - An optional component of E-commerce is a mailing list serverwhich automates the management of mailing lists for groups of users.8. Search, Intelligent Agent, and Knowledge Management technologies these include thevariety of software tools for "managing" information on the Net-"spiders", "bots","inference agents" and so on.9. Multimedia and broadband access technologies such as internet, software and others.4.0 Types of E-Commerce for Cimb BankCimb Bank using types of E-Commerce such as Business to Customer (B2C), and MobileCommerce (m-commerce).
Business to Customer (B2C)CyberbankingElectronic banking, also known as Cyberbanking, involves conducting various bankingactivities from home, a business, or on the road instead of at a physical bank location.Electronic banking has capabilities ranging from paying bills to applying for a loan. It savestime and is convenient for customers. For example, about 2 cents cost per transaction versusRM 3.71 at a physical branch. It also enables banks to enlist remote customers. Cimb bankconducts electronic banking through CimbClicks.For example, customers purchase Proton cars from Cimb Bank. Cimb Bank provides loan tocustomers. Customers can get service of car through internet. Financial who provide loansend e-mail to the buyer to collect the cars and any update information done through e-commerce or e-mail.Mobile commerce (m-commerce).Cimb Bank creates CimbClicks and rolling out services that let customers manages their bankaccounts from their cell phones or other mobile devices. Cimb Bank customers can use theircell phones to check account balances, transfer funds, pay bills, view recent transactions(last5 transactions), make Foreign Telegraphic Transfers, reload the prepaid phone, view latestforeign exchange rates, create, view and cancel Schedule Transactions (ST), and place,withdraw or perform FD updates to the eFixed Deposit Account & view FD rates. The benefitof m-commerce can saves time in manage the accounts from the car while being stuck in atraffic jam, convenience in pay from virtually anywhere, secure in password protection via ahighly secured system, and information about access the account balance and paymenthistory.As conclusion the Electronic Commerce playing important role in organization. Thebenefits of E-Commerce are ubiquity, global reach, universal standards, richness,interactivity, information density, personalization/customization and social technology.Components of Electronic Commerce are web browser, web server, payment system, E-Commerce software-mail, Mailing List Server, Search, Intelligent Agent, andKnowledge Management technologies Multimedia and broadband access. Cimb Bankusing types of E-Commerce such as Business to Customer (B2C) involve electronicbanking, and Mobile Commerce (m-commerce).
ReferenceInternetCimbClicks(2009) Home Page. Retrieved from 16 February 2010.http://www.cimbclicks.com.my/index.htmlCimbClicks(2009) eRemittance. Retrieved from 16 February 2010.http://www.cimbclicks.com.my/eRemittance.htmCimbClicks(2009) Mobile Banking. Retrieved from 16 February 2010.http://www.cimbclicks.com.my/mobilebanking.htmCimbClicks(2009) List of Services. Retrieved from 16 February 2010.http://www.cimbclicks.com.my/listofservice.htmBookLaudon.K.C and Laudon J.P(2010).Management Information Systems: Managing The DigitalFirm, 11thedition, Pearson.Jr.R.K.Rainer.Turban.E and Potter.R.E.(2007). Introduction to Information Systems:Supporting and Transforming Business, John Wiley and Sons,Inc.Appendices