2. 2
….Show us the way to become SELF SUFFICIENT & SELF RELIANT , to reflect
SELF CONFIDENCE in our approach with international buyers, empowering us
to win over their trust & confidence, to prove them that we are here to
provide with “ONE STOP SOLUTIONS & SERVICES” so that they can be stress
free.
We can achieve this goal through our Topic
“BETTER INTERNAL COMMUNICATION
& SHARING CONSTRUCTIVE INFORMATION”
between all HOI departments to provide better & faster service to our
Brands
3. 3
Topic 1 - Exchange of Constructive Information
Internally
Sharing Success/Failures/Strategies.
Sharing Products/Vendors.
Sharing Market Info.
Better Services
To Buyer
Between 3 Merchandising pillars Between DepartmentsBetween Supporting
departments & rest of the
office
BPH
OVH 3rd Party
HR/Admin
Finance/Account IT/MC
Merchandising
Compliance Sourcing/PD
Quality (QA&QC)
How can we do this ? What do we achieve ?
4. City, 28/07/2016
Faster Decision
Innovative Ideas
Long Term Solution
Faster Service
To Buyer
With Quality Team
Quick Trouble Shooting.
Faster Approvals.
One Solution For Common Problem.
How Can we achieve ?
Highlight common quality
problems faced by all
departments consistently &
resolve as a project between
merchandising & quality.
Highlight low KPI vendors which
are important or prospective
supplier to BRAND
& develop as a project between
Merchandising & Quality teams.
With Sourcing / PD Team
Meaningful Sourcing.
Quick to analyze & Put
to use DATA.
Sourcing will create “shared
Folder” for newly sourced
Factories with brief Factory
info like:
• Product type
• Customer FRAME.
• MOQ Required by factory.
• Total Capacity.
• Price of basic & Fancy item.
• BSCI.
• ACCORD.
With HR Team
• First Highlight the issue by mail
to concerned Person.
• If urgent issue, approach the
person directly face to face to alert.
• If not urgent issue, wait for response
for 1-2 days else alert personally.
• Call for a meeting.
• If issue solved in meeting
• If not, Plan action, prepare minutes
of the meeting and share and follow
up (If needed more meeting.).
SOP for good communication
involves all Departments
Sourcing &
Merchandising will
share common excel
file for new sourcing
request.
Market info
Create system for better handling of
staff view/suggestion
Topic 2 – Better Internal Communication
(between Merchandising & Other
Departments of HOI)
5. 5
BPH (including HMTX)
OVH
(including HMTX)
3rd Party
(including HMTX)
• For common supplier we can collectively present HOI as one single
source for higher business projection.
• Share common vendors & create collective dialogue as one HOI voice
on key & common issues like KPI, quality concerns, capacity monitoring,
sustainability, commercial aspects etc.
• Home Textile will also provide us with market info on cotton prices / CMIA
/ textile related news
How can we achieve it within
Merchandising Departments
Share Vendor
Share Product
Share Strategy/Success/Failure
6. • Continues dialogue & meetings between Merchandising & QA teams to resolve
sample TAC timeline & new vendor training for fittings & quick sample process.
• Collective meetings between HOI Merchandising & Quality teams on common
problematic vendors & common quality issues affecting all brands, like Damp
issues, low KPI, high rejections. Projects on high rejection ratio strategic suppliers
like Riverside & Oasis were successfully conducted, collective efforts towards
reducing high damp claims with Starlight were made, improving KPI of Smart Jeans
is in process….are some of the examples of collective efforts.
• Claim resolving procedures where quality & merchandising work on common
platform to speed up the claim settlements & also to raise concerns on recurring
claims on same mistakes within all other departments handling other brands.
6
How can we achieve it within
Inter - Departments
Source New vendor/ product/ trend
Speedy vendor / sample approval process
Share updated Market info
Merchandising
Sourcing / PDCompliance
Quality (q/a & q/c)
7. • Follow proper “Procedure Flowchart” for introduction of new vendors involving
all departments - Sourcing/PD/ Merchandising /Compliance/ Quality – by approval
process either via internal meeting or collective factory visits & audits by compliance
team.
• Sourcing dept have created 2 folders-1st Folder consist of all sourced vendors with
brief information on their product/price/moq/customer frame. 2nd Folder is an excel
shared between sourcing & merchandising to share new sourcing requirements &
closing the request after price check & factory visit. LINK1 LINK2
• Split between Procurement & Fulfilment team for BPH (HOI BD) team has been
completed successfully. Individual teams responsibilities were communicated.
Weekly internal communication & monthly meetings are conducted between both
teams to discuss capacity plan from Procurement team & Production plan from
Fulfillment team for ONLY woven account.
7
…….CONTINUED
8. 8
How can we achieve it with
Supporting Departments
Better internal HR & Administrative Support
IT/MC support
Better Financial & Budget overview
HR/Admin
Finance
&
Accounts
IT/MC
HR/Admin :
• Perform administrative support.
• Notice Board for important management notice
• Suggestion Box for views/complains from staff
• New Staff induction program
• Part of the staff Committee
IT / MC :
• Training on all software related systems / programs
• General Training on short cut tools
• Provide essential support & training for business processes within
Merchandise Control.
Finance :
• Update on Budget, Turnover, EBT in managerial meetings.
Supporting departments can bring better environment for internal staff
efficiency & satisfaction “ Happy employee – Happy Buyer ”
9. City, 28/07/2016
Title of presentation
Goal Task /
Achievement
Responsible
Dept.
Deadline
(effective from
1st Feb)
1. Vendors project -
Target vendor with
consistently low KPI &
develop as a project
between Tech & Merc
Department.
To be done Merchandiser & Quality Select the vendors &
complete the project within
3 months (if successful,
then can be continued with
next 3 vendors…so on)
2. Create shared folders
by Sourcing dept.
achieved Sourcing Department. Folders created during
preparation of this
presentation & will be used
continuously.
3. For new common
supplier represent HOI
collectively by all
Merchandising heads
In process – existing
common suppliers
To be done – New
common suppliers
All Merchandising
Departments – OVH / BPH
/ 3rd PARTY
Its Continuous process but
first attempt after
onboarding next common
vendor
4.Orientation & Training
for newly onboard vendors
on fittings & sample
process for the specific
brand
To be Achieved Quality Department Asap ! with new vendor
onboard from 1st Feb
onwards
5. Create & follow proper
“procedure flowchart” for
introduction of new
vendors
To be achieved Sourcing department –
create the flowchart.
All departments – follow
up the chart
End of February.
6. Suggestion Box for
views/complains from staff
& New staff induction
procedure Flowchart
To be achieved HR department Within 1 month
10. Our Future Goals / Aspirations
• Better Internal Communication & Information Share helps all departments of HOI to work
together for a common goal – BETTER & PROMT SERVICE TO OUR BUYERS
• We are all interlinked & depend on each other to reach our goals. If our own office follows
close & positive communication & meaningful information, we can build up the confidence
of our buyers in us as “100% one stop service oriented organization”
10
Speedy
&
Better
Service
HR/Admin &
Finance Merchandising
IT & Merchandise
Control
Produ
ction
Quality
Sourcing
Product
Development
Compliance
11. To achieve win-win situation with Buyers & Suppliers, its is essential to have Better
Communication & Share of Information within all departments existing in HOI office
Better Internal Communication &
Constructive Information Share
Faster & Better service to buyers
7 Keys for better & faster
service to our buyer
