1. MAYANK KUMAR
8008503635/9885583091
mayankkumar08feb@gmail.com
mayankdj@yahoo.in Balkham nagar,Ameerpet, Hyderbad -500078
To work in a highly competitive and professional organization where my potentials are best put to use, thus giving me an
opportunity to contribute towards the growth of the organization.
Career Summary: -
 Approx 3 years of experience in Linux Server Administration.
 Currently associated with RCI cash management as Linux System Administrator.
 Handling Escalations From L1/L2 Support Engineers
 An effective communicator with excellent interpersonal & relationship building skills.
 Ability to work effectively under pressure and achieve time constraint objectives.
Roles & Responsibilities:- Linux system administrator –L2.
 Alert management (Warning/Critical).
 Ticket management (SLA).
 Trouble shooting (RCA).
 Maintains and Up-gradation (Change management).
 Documentation (SOP).
 ITIL (Process)
 Working in shifts.
 Vendor coordination.
OS Knowledge:-
 RHEL ( 5 & 6 )
 Centos( 5 & 6 )
 Ubuntu(10.04 & 12.04)
 Windows server 2012R
 Windows –(7, 8 & 10)
Tools:-
 Nagios
 OTRS
 Zimbra
 Wiki
Technology:-
 Web Server (Apache).
 NFS (Network File System),
 Installation and monitoring - Nagios, Mysql, Wiki , SVN, OTRS.
 Kick start installation
 Shell Scripting python, Perl.
 Firewall : squid , Proxy, IPtables
 Base level SELINUX.
 LDAP
 Samba, FTP, NIS
 MTA : Zimbra , Send mail, Postfix,
 Protocols - SMTP, IMAP, POP3, HTTP, HTTPS, FTP, TCP/UDP, SSH, , DNS, DHCP, NTP

2.  Knowledge of RMM Console (Remote Management Module) for connecting the servers
ORGANIZATIONAL EXPERIENCE
1. RCI cash management till now as Linux System Administrator-L2 (3yrs).
Responsibilities:
 Handling L1/L2 incidents for users.
 Adding/Removing Services in NAGIOS
 Keeping servers up-to-date by updating and Packages Using yum or up2date
 User creation and maintaining.
 Monitoring Nagios for server load, mail queue, disk space, users and other hosting services like http, ftp, snmtp,
pop
 Connecting servers using RMM (Remote Management Module)
 Allowing/denying IPs/Ports in hardware firewall.
 SSL Cert installation
 Resolving Any Type of Critical Issues
PRIZM PAYMENTS SERVICES PVT LTD (1.5yr). From Oct-2011 to Feb-2013
Designation: Technical Support Executive.
Responsibilities:
 ATM Management and Maintenance
 Handling technical issues in ATMs using software like “Base 24, EMS (Electronic maintenance System)”.
 While hardware operation giving Remote support to the ATM engineer.
 Handling Telnet, TM keys for ATMs.
 Providing BANK Customer support By Mail.
 Handling Escalation.
ACADEMIC CREDENTIAL
 BE from Satyabhama University in 2011.
 12th
from J.L.N.M College, Bihar University in 2006.
 10th
from T.R.M.P High School, Bihar University in 2004.
PERSONAL DETAILS
Date of Birth: 08th
Feb 1989
Address: Balkham nagar, Ameerpet, Hyderbad, 500078.
Language Known: English, Hindi
Driving Lic: TS12820140000008
Pan card: CBCPK7624R
Notices period: 30 days (negotiable)
DECLARATION
The above mentioned information is true to the best of my knowledge and I take complete responsibility, if any
false information has been provided by me.
Place: Hyderabad
Mayank kumar