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Customer Case Study: Generali

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A tutorial by Andrea Eckerle, presented at InflectraCon 2019, in Cincinnati, OH on September 10, 2019.

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Customer Case Study: Generali

  1. 1. Internal Generali Switzerland How we plan and manage our IT-projects with SpiraTeam Customer Case Study: Generali Internal
  2. 2. Internal Generali Switzerland About me Andreas Eckerle Head of Test- & Quality Management at Generali Switzerland August 13, 2019
  3. 3. Internal Generali Switzerland Session Aims 1. Generali Group / Switzerland – Facts & Figures 2. Where we started 3. What we achieved within “ALBIS” 4. SpiraTeam – setup, structure and reporting 5. SpiraTeam – interfaces 6. SpiraTeam – looking back- and forwards 7. Q & A August 13, 2019
  4. 4. Internal Generali Switzerland Generali worldwide Generali Group Facts & Figures August 13, 2019
  5. 5. Internal Generali Switzerland 5 Founded 1831 in Trieste Generali worldwide August 13, 2019
  6. 6. Internal Generali Switzerland 6 Represented in 60 countries around the world Generali worldwide August 13, 2019
  7. 7. Internal Generali Switzerland 7 Facts Generali worldwide 71´000 employees 61 million customers EUR 70.5 billion in booked premiums August 13, 2019
  8. 8. Internal Generali Switzerland Generali Switzerland Generali Switzerland Facts & Figures August 13, 2019
  9. 9. Internal
  10. 10. Internal Generali Switzerland 10 Switzerland vs. USA Generali Switzerland August 13, 2019 Switzerland
  11. 11. Internal Generali Switzerland 11 Two head offices: Nyon and Adliswil and 56 locations Generali Switzerland August 13, 2019 Nyon Adliswil
  12. 12. Internal Generali Switzerland 12 Facts Generali Switzerland 1´800 employees 1 million customers CHF 2 billion in booked premiums August 13, 2019
  13. 13. Internal Generali Switzerland Session Aims 1. Generali Group / Switzerland – Facts & Figures 2. Where we started 3. What we achieved within “ALBIS” 4. SpiraTeam – setup, structure and reporting 5. SpiraTeam – interfaces 6. SpiraTeam – looking back- and forwards 7. Q & A August 13, 2019
  14. 14. Internal Generali Switzerland Where we started In our ancient years we documented requirements and the related test cases …. without any inner-connection between them …. and in different tools like: August 13, 2019
  15. 15. Internal Generali Switzerland Session Aims 1. Generali Group / Switzerland – Facts & Figures 2. Where we started 3. What we achieved within “ALBIS” 4. SpiraTeam – setup, structure and reporting 5. SpiraTeam – interfaces 6. SpiraTeam – looking back- and forwards 7. Q & A August 13, 2019
  16. 16. Internal Generali Switzerland What we achieved August 13, 2019 Project «ALBIS»: Scope of the project: Exchange of the external infrastructure vendor, this includes - Building two new fail-safe Data Center incl. all related Server ( ~2’800) and Data Bases (~2’300) - New security zone concepts (Client / Network) - Roll out of new Client infrastructure (~4’000) incl. Skype for Business - Upgrade of all client applications (~700) to be compatible with Windows 10 - Migration of all core applications (~60) to the newest server version (Linux, Unix and Windows) - Migration of ~850 batches (incl. a new tool for “batch job steering”) - Migration of all Data (File - / Group - & Role shares) Time frame: 24 months
  17. 17. Internal Generali Switzerland What we achieved Test Scope and Environments in the «ALBIS» Project: Test Stages:Team TCS (India offshore) Team Nyon (CH) Team Adliswil (CH) Team TCS (India onshore) Core Applications: Rules: Data privacy Not all Teams can connect to every Stage. It’s not allowed to see Testcases for ACPT or PROD for “offshore” people Quality criteria to be checked: - Functionality - Security - Availability - Performance - Consistency - Fault Tolerance - Recoverability - Co-existence - Inter-operability DEVL TEST PROD ACPT
  18. 18. Internal Generali Switzerland What we achieved We had a «PLAN»: Infrastructure People / rooms Automation PerformanceImport / Export - Requirements - Service Level - Standards - Q-Criteria Workflow
  19. 19. Internal Generali Switzerland What we achieved Quantity aspects and involved people: Quantity aspects: • 6’622 Testcases recorded in SpiraTeam • 20’000 Test runs between Feb 2018 and June 2019 • Track record: 780 test runs on June 10th, 2019 – productive cutover • 2’365 Incidents raised (66% of them have been solved within 2 weeks time) • 330 Requirements • 830 Tasks • 2’002 Test sets • 8 Releases (Phases / Stages) Involved people 10 Test managers (coordinators & coaches) 14 members of testing core team 160 business testers 38 Developer 16 System Engineers
  20. 20. Internal Generali Switzerland Session Aims 1. Generali Group / Switzerland – Facts & Figures 2. Where we started 3. What we achieved within “ALBIS” 4. SpiraTeam – setup, structure and reporting 5. SpiraTeam – interfaces 6. SpiraTeam – looking back- and forwards 7. Q & A August 13, 2019
  21. 21. Internal Generali Switzerland SpiraTeam – Setup, structure and reporting August 13, 2019 General Risks in Test Management: : Based on the de-centralized organisation and the parallel Test Execution on more than one stages it was absolutely crucial to get the right information at the right time without having duplicated test artefacts. Additionally it should be easy to find already existing Testcases and to get the information about the state per Application and Environment, so we build: • 1 SpiraTeam Project (ALBIS) • Per environment we used 1 Release (DEV, TEST, ACPT, PROD) • For privacy policy reasons, we used a role with “limited view” to only see incidents and additionally organisatoric facts that are owned by that role keeper (because not all Environments are masked) • We used components for every application (1 component per application) • We executed testcases in dedicated testsets per area / user • We used the .xls Importer to create the testcases external and export them to SpiraTeam • We used Requirements on a Minimum level, only 1 Requirement per Client Application; no workflow • One simple Incident Workflow • The folder structure in the testcase section based on the known Business application Level (Area) • Only 6 roles to manage people and their interests in the SpiraTeam Project
  22. 22. Internal Generali Switzerland SpiraTeam – Setup, structure and reporting Test Cases structure, application /process level: Test Set structure, application /process level: Incident Workflow with roles:
  23. 23. Internal Generali Switzerland SpiraTeam – Setup, structure and reporting • For a fast overview we used the project dashboard and the widgets in the report section: How we reported the actual situation on a daily base:
  24. 24. Internal Generali Switzerland SpiraTeam – Setup, structure and reporting How we reported the actual situation on a daily base: • For the management reports we used the SSRS (SQL Server Reporting Server) from Microsoft:
  25. 25. Internal Generali Switzerland Session Aims 1. Generali Group / Switzerland – Facts & Figures 2. Where we started 3. What we achieved within “ALBIS” 4. SpiraTeam – setup, structure and reporting 5. SpiraTeam – interfaces 6. SpiraTeam – looking back- and forwards 7. Q & A August 13, 2019
  26. 26. Internal Generali Switzerland SpiraTeam – Interfaces August 13, 2019 During ALBIS we integrated the following interfaces: • Integration into Jira • For Issue Synchronisation between Generali and the new external infrastructure Vendor • Integration into Ranorex Testautomation • For being able to conduct our existing regression test sets • Build an internal Integration into the CA Ticketing Tool (via SpiraTeam API) • Used import / export via .xls- and .doc-Addon • To make life easier for the business while creating their test cases • Started to use the Testlink Integration for migration of the testcase collection to SpiraTeam
  27. 27. Internal Generali Switzerland ALBIS – Yes. We made it! August 13, 2019 How much data did we migrate? • 580 Terabytes of data • That equals 580’000 GB • If we burn all this data onto CDs and stack them to a tower • This tower would have become 70 meters higher than the Mount Everst How many files did we move? • A total of 30 Terabytes of data we moved to the new provider • That corresponds to 14 million files • That means around 1 file per inhabitant of the New York Metropolitan Area
  28. 28. Internal Generali Switzerland Session Aims 1. Generali Group / Switzerland – Facts & Figures 2. Where we started 3. What we achieved within “ALBIS” 4. SpiraTeam – setup and structure 5. SpiraTeam – interfaces 6. SpiraTeam – looking back- and forwards 7. Q & A August 13, 2019
  29. 29. Internal Generali Switzerland SpiraTeam – looking back- and forwards August 13, 2019 16.08.2015 – 16.08.2019
  30. 30. Internal Generali Switzerland SpiraTeam – looking backwards Today in SpiraTeam we - are Managing more than 65 (maintenance) projects for our Core applications - have more than 570 named users - 200 concurrent users licenced We are using intensively the following features of SpiraTeam: - Test Management - Release Management - Defect Tracking - Custom Reports - Automated Testing - … And we started using: - Requirements Management for our IFRS 9/17 project
  31. 31. Internal Generali Switzerland SpiraTeam – looking forwards • To fulfill our privacy and security policy we need more features to limit the access to SpiraTeam Artefacts • It should possible to limit the Field «Components» to a «single selection» • Some translation enhancements in the .xls Importer for «french character set» are needed • Enhancements in the reporting area • E.g. daily progress in the test execution area – Plan vs. Actual • Severity of open defects & focus on critical defects
  32. 32. Internal Generali Switzerland SpiraTeam – looking forwards We plan to • integrate our SpiraTeam to the existing LDAP for a better and easier user-management • show up the advantages of SpiraTeam to the business to enable the business requirement engineers to use the tool • enhance the usage of the custom reports section to fulfill more «reporting» needs • create a Generali User Guide «How to use SpiraTeam Internal» • use SpiraTeam in programs like IFRS 9/17 to cover the overall traceability (Reqiurements – Tests – Incidents – User Aceptance)
  33. 33. Internal Generali Switzerland Any questions?? August 13, 2019 If not – thank you very much for your attention!
  34. 34. Internal Contact Generali Switzerland Generali Switzerland Andreas Eckerle Head of Test- & Quality Management andreas.eckerle@generali.com August 13, 2019 Inflectra Schweiz c/o Zaar Teach-IT St. Gallerstrasse 40 CH 8853 Lachen markus.zaar@inflectra.com

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