Mark S. Williams has over 33 years of experience in the telecom industry, generating new revenue and profits. He currently serves as the Director of Service Management for AT&T's Business Services. Previously he held various leadership roles within AT&T since 1985, increasing customer satisfaction and reducing costs. He also has 10 years of experience in security management for sporting events. Additionally, he has 30 years of military experience as a U.S. Army officer, retiring as a Colonel.

1. MARK S. WILLIAMS
212 Assisiknoll Court, Cincinnati, OH 45238
Work: (513) 277-4545 and Home: (513) 451-6055
- Solutions-oriented and highly analytical Business Director possessing over 33 years of experience in generating
new revenue and profits within the Telecom industry. An effective leader with proven record of motivating
individuals and teams to deliver projects on-time and within budget. Extensive business expertise in complex
global network-centric customer service. Superior skills in developing and maintaining strong customer
relationships. Leadership experience includes 30 years as an Army officer and 10 years in the Security business.
WORK EXPERIENCE
Director of Service Management – Business Services
AT&T - 1983 – Present - 525 Vine Street, Cincinnati, OH 45202
- Increase annual revenue and improved Net Promoter customer survey scores by delivering superior customer
service and stewardship to a client revenue base of over$500 million. Reduce organization costs by developing
and implementing team budgets and resource allocation projects worth over $5 million. Directly supervise 14
managers and collaborate with over 8 organizations within AT&T.
Other positions held within AT&T since 1985
1998 – 2002 Sales Case District Manager and Vendor Management
o Increase customer satisfaction and reduce operational costs by leading and supporting 60 managers
and 3 ordering vendors: SiTel, West, and StarTek. Vendor budget was $30 million
1992 – 1997 Frame Relay Area Manager and Vendor Management
o Increase customer satisfaction and reduce operational costs by leading and supporting 40 managers
and implementing new Vendor Management contract initiative. Organization budget was $50 million.
1989 – 1992 Frame Relay Implementation Manager and Vendor Management
o Increase revenue and customer satisfaction by Project managing 50 a $25 million portfolio of AT&T
data customers. Reduced costs by collaborating with AT&T ordering, billing, and provisioning groups.
Major League Baseball Game Day Zone Captain
Cincinnati Reds – 2013 to Present - Great American Ballpark 100 Joe Nuxhall Way, Cincinnati, OH 45202
- Improve event security and customer service for the Cincinnati Reds by training, supporting, and leading cross
functional teams during Major League Baseball games and special events at Great American Ballpark.
Security Area Manager
Whelan Security – 2012 – Present (2 Paul Brown Stadium. Cincinnati, OH 45202)
- Improve event security and customer service for the Cincinnati Bengals by training, supporting, and leading
security staff during during National Football League football games and special events at Paul Brown Stadium.

2. Security Area Manager
Tenable Event Services – 2006 – Present (5643 Cheviot Rd., Cincinnati, OH 45247)
- Improve event security and customer service for various clients by training, supporting, and leading security
staff during special events at local stadiums, arenas, and/or fairgrounds.
Registered Financial Services Agent
Primerica Financial Services – 2005 – 2010 (11260 Chester Road, Suite 302, Cincinnati, Ohio
45246)
- Improve Client personal and family finances through educating, marketing, and selling the client Life
Insurance, Fixed and Variable Annuities, and Mutual Funds. in OH and KY. Life and Series 6 licensed
Military Experience (Army Reserve and Active Duty) – Retired 30 year U.S.
Army Officer Veteran
- Chief of Staff (Colonel, General Staff) 78th
Training Brigade (Operations)
- Commander (Colonel) 493rd
Engineer Group, Battalion Commander (Lieutenant Colonel) 478th
Engineer
Battalion Corps (Mech), and Company Commander (Captain) 478th
Engineer Battalion Corps (Wheel)
- Deputy Commander (Colonel, Senior Staff Officer) 81st
Regional Support Command North
- Operations Plans Staff Officer (Major) 416th
Engineer Command
EDUCATION
- US Army War College, Carlisle, PA - MA Strategic Studies
- Xavier University, Cincinnati, Ohio - Senior Management Certificate Program
- Xavier University, Cincinnati, Ohio - Master of Business & Administration
- The University of Cincinnati, Ohio - Bachelor of Arts - Philosophy & Mathematics
BUSINESS SKILLS AND TRAINING
Microsoft Suite software, Project Management, AT&T Provisioning, Billing, Inventory Systems, Teleconferencing, Video
Teleconferencing, Six Sigma Orange Belt and AT&T Leading with Distinction. I participated in several seminars and
leadership development courses sponsored by AT&T for professional growth and development.
BUSINESS AND COMMUNITY SERVICE AWARDS
- 2014 and 2011 United States Presidents Volunteer Service Gold Award (500 hours community service)
- 2015, 2013, and 2012 United States Presidents Volunteer Service Silver Award (300+ hours community service)
- 2012 - 2007 AT&T Customer Rules Award (Best in Class Customer Service)
- 2004 and 2005 AT&T Signature of Excellence Leadership Award (Best in Class Customer Service)
- 1999, 1998, and 2000 AT&T Business Customer Care Leading Legend Award (Top 5% performer within AT&T)
- 1994 AT&T Pacesetter Award ($300K Corporate Cost Savings initiative)

3. ASSOCIATIONS/AFFILIATIONS
Junior Achievement (JA) Board of Directors, Employer Support of the Guard and Reserve
(ESGR) Region Chaiman, AT&T Telecom Pioneers National Board member, AT&T/JA Job
Shadow State Coordinator, and a member of the Army Engineer Association, Veteran
Foreign Wars, and the American Legion.