1. Abel Y. Medina
502 S KING ST
Santa Ana, CA 92704
Email: AYMedina@gmail.com Cell: (714)866-1031
________________________________________________________________________
Objective: To leap tall buildings in a single bound to make your company the best experience for
your clientele.
EDUCATION:
Santa Ana Valley High School - Santa Ana, CA 92704
High School Diploma
EXPERIENCE:
Integrity Protection Group DBA June 2014 - Feb 2015
Motor Vehicle Services
Banks Financial Group Student Loan Services
3050 Cadillac Costa Mesa, CA 92626800-279-4263 Contact: Sean Banks
Intake Specialist / Closer
- Qualify student, take application and close.
- Utilized Y-tel for dialer and CRM for applications.
Local Splash Mar 2014 - May 2014
3540 Howard Way, Costa Mesa, CA 92626(714) 481-0032 Contact: Abraham Jimenez
Telemarketing Screener
- Cold called via a dialer to locate potential clientele for transfer to closer.
Autofficial Oct 2013 - Jan 2014
15830 El Prado Rd, STE F Chino, CA91708-9127(877) 218-8363 Contact: Jason McNeeley
Sales / Customer Service Rep
- Handle incoming customer internet service issues with orders and resolve problems
Abel.Medina Industries/Good Construction Oct 2008 - Mar 2014
502 S King St Santa Ana, CA 92704 (714) 866-1031Contact: Abel Medina
FIELD SERVICES REPRESENTATIVE
- Interact and assist Sheriff's department on evictions
- Trash out, secure, lawn care and maid services on bank managed properties
- Photo document all work performed. Sort/submit photos in prescribed order.
DITECH.COM / GMAC MORTGAGE Jan 2005 - Nov 2007
3200 Park Center Drive Ste150Costa Mesa, CA 92626 (714) 800-6076Contact: Jill Lioi
LOAN CONSULTANT / FLEX TEAM AGENT
-Make outbound and take inbound customer service calls to potential borrowers
- Generate mortgage loans in Eclipse (Data Entry)
- Use multiple computer applications to perform duties
S.A.V.E Sept 1998 - April 2004
18071 Fitch Ave Suite 100 Irvine, CA 92614 (800) 952-7283 Contact: Jordan Piper

2. SALES / CUSTOMER CARE
- Handle customer service issues and resolve problems
- Cold call to promote company and obtain clientele
- Sales of auto parts to the wholesale market.
SILICON SYSTEMS, INCORPORATED
14351 Myford Road Tustin, CA August 1984 - June 1998
ASSISTANT SUPERVISOR/LEAD
-Maintain and execute production schedule
- Ensure that uph are being met
-Gathering data on execution of output for production meeting
- Inputting data for comparison of expected output to produced output
-Assist in managing staff of 25-30 individuals
- Interacting with various support departments to maintain work flow
-Coordinated with training department to ensure all personal maintained up to date training
Note: Acting supervisor for 2yrs.
PERSONAL AND/OR PROFESSIONAL CHARACTERISTICS:
- Self-motivated
- Able to work well with variety of personalities
- Customer Service Oriented
– Resourceful
SKILLS AND ABILITIES:
- Organizational skills with attention to detail
- Interpersonal and oral communication skills
- Outlook, Microsoft Word, Windows XP/7
- Excel
- Proficient with data entry (tested at 45 wpm)
- Y-Tel (dialer)
- CloudX
- C.R.M. (application software)
HOBBIES:
- Basketball, surfing, snowboarding, drawing, painting, reading, carving, skateboarding,
gardening