GOOD GOVERNANCE

1. GOVERNANCE
AND
E-GOVERNANCE

2. AGENDA
• DEFINE GOVERNANCE
• GOOD AND BAD GOVERNANCE
 DIFFERENTIATE GOOD AND BAD GOVERNANCE
 ASPECTS OF GOOD GOVERNANCE
 CITIZEN CENTRIC ADMINISTRATION & CITIZEN CHARTER
• DEFINE E-GOVERNANCE
 OPPORTUNITIES and BENEFITS OF E-GOVERNANCE
 CHALLENGES and RISKS OF E-GOVERNANCE
• TRANSFORMATION NEEDED TO GOVERNMENT

3. INTRODUCTION
Effective governance is essential for the well-being of any
organization or society. It can ensure that resources are
managed efficiently and fairly, that the needs and
interests of all stakeholders are taken into account, and
that decisions are made in a transparent and inclusive
manner. On the other hand, poor governance can lead to
corruption, inequality, and social unrest.

4. GOVERNANCE

5. DEFINE GOVERNANCE
According to the Merriam-Webster dictionary, governance
involves "overseeing the control and direction of
something".
This implies that governance is not just about exercising
power, but also about ensuring that it is exercised in the
right way. It involves setting up systems and processes
that can prevent abuse of power and promote
accountability and transparency.

6. DEFINE GOVERNANCE
According to World Bank. Governance defines as "the
manner in which power is exercised in the management
of a country's economic and social resources for
development".
This definition highlights the importance of governance in
promoting development and ensuring that resources are
managed in a way that benefits all members of society.

7. GOOD GOVERNANCE and
BAD GOVERNANCE

8. GOOD GOVERNANCE
Good governance refers to the effective and responsible
management of public affairs, based on principles such as
transparency, accountability, participation, and the rule of
law.
It aims to promote the well-being of individuals and
societies by ensuring that decisions are made in the
interests of the broader community, and that resources
are managed efficiently and equitably.

9. BAD GOVERNANCE
Bad governance refers to the opposite: a system of
decision-making and use of power that is ineffective,
inefficient, and often corrupt.
It may involve a lack of transparency and accountability,
mismanagement of resources, exclusion of certain groups
from decision-making processes, and a disregard for
human rights and the rule of law.

10. ASPECTS OF GOOD GOVERNANCE
Transparency
Efficiency
Rule of law
Strategic vision Accountability
Consensus orientation
Equity
Participation and
inclusivity

11. GOOD GOVERNANCE vs. BAD GOVERNANCE
GOOD GOVERNANCE BAD GOVERNANCE
TRANSPARENCY
Operating in a transparent
manner, ensuring that
information is easily
accessible and decisions are
made in the interests of the
broader community
Operating in a secretive or
opaque manner, which can
create an environment
where corruption and abuse
of power can thrive

12. GOOD GOVERNANCE vs. BAD GOVERNANCE
GOOD GOVERNANCE BAD GOVERNANCE
ACCOUNTABILITY
Establishing effective
mechanisms to hold those in
power accountable for their
actions and ensuring that
decisions are made with the
best interests of
stakeholders in mind
Lack of effective mechanisms
to hold those in power
accountable for their actions

13. GOOD GOVERNANCE vs. BAD GOVERNANCE
GOOD GOVERNANCE BAD GOVERNANCE
PARTICIPATION AND INCLUSIVILITY
Ensuring that all
stakeholders have a voice in
decision-making and that
decision-making processes
are inclusive and reflect the
needs and aspirations of the
wider community
Monopolization of decision-
making by a small group,
leading to exclusion and
marginalization of other
stakeholders

14. GOOD GOVERNANCE vs. BAD GOVERNANCE
GOOD GOVERNANCE BAD GOVERNANCE
RULE OF LAW
Ensuring that the rule of law
is respected and enforced,
promoting a stable and
predictable environment for
individuals and businesses
Weak enforcement of the
rule of law, resulting in
corruption, impunity, and a
lack of respect for human
rights

15. GOOD GOVERNANCE vs. BAD GOVERNANCE
GOOD GOVERNANCE BAD GOVERNANCE
EFFICIENCY
Ensuring that resources are
managed efficiently and
effectively, minimizing waste
and maximizing benefits for
all stakeholders
Mismanagement of
resources, resulting in waste,
inefficiency, and unequal
distribution of benefits

16. GOOD GOVERNANCE vs. BAD GOVERNANCE
GOOD GOVERNANCE BAD GOVERNANCE
RESPONSIVENESS
Being responsive to the
needs and aspirations of the
community and adjusting
policies and programs
accordingly
Lack of responsiveness to the
needs and aspirations of the
community

17. GOOD GOVERNANCE vs. BAD GOVERNANCE
GOOD GOVERNANCE BAD GOVERNANCE
CONSENSUS ORIENTATION
Encouraging consensus-
building among stakeholders
and promoting cooperation
and collaboration among
different groups
Lack of consensus-building
among stakeholders, leading
to conflict and division

18. GOOD GOVERNANCE vs. BAD GOVERNANCE
GOOD GOVERNANCE BAD GOVERNANCE
CONSENSUS ORIENTATION
Encouraging consensus-
building among stakeholders
and promoting cooperation
and collaboration among
different groups
Lack of consensus-building
among stakeholders, leading
to conflict and division

19. GOOD GOVERNANCE vs. BAD GOVERNANCE
GOOD GOVERNANCE BAD GOVERNANCE
EQUITY
Ensuring that policies and
programs are equitable and
do not discriminate against
any particular group or
individual
Policies and programs that
are inequitable and
discriminate against certain
groups or individuals

20. GOOD GOVERNANCE vs. BAD GOVERNANCE
GOOD GOVERNANCE BAD GOVERNANCE
STRATEGIC VISION
Developing a long-term
strategic vision and plan for
the organization or society,
with clear goals and
objectives that reflect the
needs and aspirations of the
community
Lack of a long-term strategic
vision and plan, resulting in
short-sighted decision-
making

21. CITIZEN CENTRIC
ADMINISTRATION &
CITIZEN CHARTER

22. Citizen Centric Administration, also known as Citizen-
Centered Governance or Citizen-Focused Administration,
is a model of governance that places the needs and
preferences of citizens at the center of decision-making
processes. In this model, the government views citizens as
the primary stakeholders and seeks to serve them by
providing efficient, effective, and responsive public
services.
CITIZEN CENTRIC ADMINISTRATION

23. The benefits of Citizen Centric Administration include
increased trust and legitimacy in government, improved
service delivery, greater citizen satisfaction, and
increased citizen participation and engagement. This
model of governance has been adopted in several
countries, including the United States, Canada,
Australia, and the United Kingdom, and it is increasingly
recognized as a key factor in promoting good governance
and enhancing public sector performance.
CITIZEN CENTRIC ADMINISTRATION

24. Citizen Centric Administration is closely related to the
concept of e-governance, as it often involves the use of
technology and digital platforms to facilitate citizen
participation and engagement. By leveraging the power of
technology, governments can collect feedback from
citizens, respond to their concerns and needs, and deliver
public services in a more efficient and effective manner.
CITIZEN CENTRIC ADMINISTRATION

25. Citizen Charters typically contain information on the
services provided by the government agency, the
timeframes within which the services will be delivered,
the fees and charges associated with the services, and the
procedures for making complaints and obtaining redress.
The Charter may also outline the roles and
responsibilities of the government agency and its staff, as
well as the rights and obligations of citizens in their
interactions with the agency.
CITIZEN CHARTER

26. Citizen Charter is an important tool for promoting good
governance and enhancing the relationship between
citizens and the government. It helps to build trust and
confidence in government institutions and can improve
the quality of public services. Citizen Charters have been
adopted in many countries around the world, and they
are increasingly recognized as a key element of good
governance and public sector performance.
CITIZEN CHARTER

27. The Citizen Charter is a way of setting standards for
public service delivery and ensuring that these standards
are met. It helps to ensure that government agencies are
accountable to citizens and that citizens have a means of
holding them to account. By providing information on the
services provided by the government agency and the
procedures for accessing them, the Citizen Charter helps
to promote transparency and reduce corruption.
CITIZEN CHARTER

28. E-GOVERNANCE

29. E - GOVERNANCE
E-governance can take many forms, including e-participation, e-deliberation,
and e-voting. E-participation involves using ICTs to engage citizens in policy-
making and governance processes. E-deliberation is the use of ICTs to
facilitate discussion and debate among citizens and between citizens and
government. E-voting involves using ICTs to enable citizens to cast their
votes electronically. Successful e-governance initiatives have been
implemented in different countries, such as Estonia's e-residency program,
India's Aadhaar biometric identification system, and South Korea's e-
democracy platform. These examples show how e-governance can improve
public services, enhance citizen participation, and promote transparency and
accountability.

30. Opportunities and Benefits of E-Governance
E-governance offers numerous opportunities and benefits, including
improving efficiency, reducing corruption, increasing citizen participation,
and promoting accountability. By using ICTs, e-governance can streamline
administrative processes, reduce bureaucratic inefficiencies, and enhance the
speed and accessibility of public services. E-governance can also provide new
channels for citizens to engage with government and participate in decision-
making processes. Additionally, e-governance can help to promote
transparency and accountability by providing citizens with access to
information and enabling them to hold public officials to account. The World
Economic Forum's Global Competitiveness Report and the UN E-
Government Survey have identified e-governance as a critical factor in
promoting sustainable development and enhancing government effectiveness.

31. Challenges and Risks of E-Governance
However, e-governance also presents several challenges and risks. One major
challenge is the digital divide, which can limit access to e-governance services
for marginalized communities. This divide can arise due to issues such as
unequal access to technology and the internet, low digital literacy, and
language barriers. Additionally, privacy and security concerns, as well as a
lack of trust and legitimacy, can undermine public support for e-governance
initiatives. There is a risk that sensitive data may be leaked or hacked, and
that the privacy rights of citizens may be compromised. Furthermore, e-
governance may be perceived as a threat to traditional power structures and
may be met with resistance from vested

32. TRANSFORMATION
NEEDED TO
GOVERNMENT

33. Governments around the world are facing
unprecedented challenges, including increasing
demands from citizens, the need to address
complex and interconnected problems, and the
rapid pace of technological change.
To meet these challenges, governments must
undergo a significant transformation in how they
operate and deliver public services.

34. Here are some of the key transformations needed
for government:
Digital Transformation
Governments must embrace digital technologies
and innovation to provide services that are efficient,
effective, and responsive to citizen needs. This includes
implementing e-government initiatives, improving digital
infrastructure, and leveraging data to inform decision-
making.

35. Here are some of the key transformations needed
for government:
Citizen-Centric Governance
Governments must shift their focus from traditional
bureaucratic models to a more collaborative and
participatory approach that puts citizens at the center of
decision-making processes. This involves increasing
transparency, accountability, and citizen engagement.

36. Here are some of the key transformations needed
for government:
Agile and Lean Government
Governments must become more agile and
responsive to changing needs and demands. This requires
streamlining bureaucratic processes, reducing red tape,
and empowering public servants to make decisions
quickly and efficiently.

37. Here are some of the key transformations needed
for government:
Evidence-Based Policy
Governments must use data and evidence to inform
policy-making and measure the impact of public policies
and programs. This includes investing in research and
evaluation to understand what works and what doesn't.

38. Here are some of the key transformations needed
for government:
Collaborative Governance
Governments must work collaboratively with other
stakeholders, including the private sector, civil society
organizations, and citizens themselves, to address
complex problems and achieve shared goals. This involves
building strong partnerships, promoting co-design and co-
creation, and fostering a culture of collaboration.

39. Here are some of the key transformations needed
for government:
Adaptive Leadership
Governments must develop leaders who are
adaptable, flexible, and able to navigate complex
challenges. This requires investing in leadership
development, promoting a culture of learning and
experimentation, and embracing new approaches to
leadership.

40. Here are some of the key transformations needed
for government:
Adaptive Leadership
Governments must develop leaders who are
adaptable, flexible, and able to navigate complex
challenges. This requires investing in leadership
development, promoting a culture of learning and
experimentation, and embracing new approaches to
leadership.

41. THANK YOU FOR
LISTENING!