Resume mariela 2017

1. MARIELA RODRIGUEZ –GARCIA
16539 Cagan Grove 105
Clermont, FL 34714
prieta28@yahoo.com
787-447-9861
INFORMATION TECHNOLOGY PROFESSIONAL
 Informationtechnologyprofessionalwithalmost20yearsof experience inpharmaceutical andDelivery
Services. Lead large projects, manage budgets,tools and resources necessary. Preparedregularmetricsand
case managementreportsforManagement. Achievedgreataccomplishmentswiththe service level
agreement.Createsaculture thatbuildsbrandloyaltyandexceptionalservice delivery. Excellent
resource planningskillsandpeople-managementskillsinasharedservicesenvironment. Service
attitude, teamwork,responsible,proactive,quicklearnerand dynamic. Receivedawardsforcustomer
service satisfaction. Demonstratedabilitytolearnandteach new concepts,easilyadapttochange and
manage multiple concurrenttasks. Core competenciesare:
 ITIL Process
 Service Level Agreement
 Security Administration
 People Soft, SQL
 Troubleshooting
 Problem Solving
 Service Delivery
 A+ Certified
PROFESSIONAL EXPERIENCE
Compucom (Outsource Company) 2011-2016
DSS Team Leader
Supervise DSSemployees of Merck Sharp& Dohme andAvara Pharmaceuticals. Participatedinlarge
projectslike, startupof ITinfrastructure of the new companyAvara.Researchand recommend
hardware and software development,purchase anduse. Strong project-managementskillsincluding
experience inorganizing,planning,andexecutingprojects.
Develop,modifyandexecutecompanypoliciesthataffectthe immediate operations.
 Supportfor all computer-relatedhardware,software,mobiledevice,videoconferencing,
network resources andspecialtyequipment
 Lead projectsasmultifunctional printing(MFP) andshopfloorsystems
 Identifygapsandresolve issuesusingsupportableand repeatable methodologies
 Meetprojecttimelines,communicate risks&progressanddocumentresults
 Make networkandhardware recommendations
 Troubleshootsoftwareissues
 Make software configurationchanges
 Workingwiththe EmpowerandLAC/E for laboratory

2. Onsite DeliveryManager
FieldServicesinCompucomPR.
• Workedwith TechnicianHR(e.g.mentor,coachand motivate Technicians,Time andExpense
approval, Performance review/improvementplans,PTOapproval) creatingaculture that builds
brand loyaltyandexceptional service delivery.
• Operational Excellence
• DrivesSLA performance andoperational goal attainment
• Providesinputstoservice improvementandon-goingCPIprojectsandintoBusinessManagement
drivers
SelectedAchievements:
 Completedthe Windows10migrationina weekendforAvaraPharm.
 Managing the transitionprocess/project,ie,new infrastructure,hardware andsoftware forthe
new AvaraPharmaceutical andMerial
 AssistMerckin transformingtothe Changingworkforce andaligntolowerIT budgets
 Reducedthe expensesusedbytechnicianstodothe work
 Completedsome projectsinstallingthe cardreadersandothersutilitiesinall Home Depotsin
justa weekend
 Service Agreementwasover98% in eachmonth
Merck Sharp& Dohme, PuertoRico 1996-2011
SystemAnalyst
Coordinatedsecuritypermissionenhancementswithendusers.Research,plan,install,configure,
troubleshoot,maintainandupgrade operatingsystems.Troubleshot,diagnosedandcorrected hardware
and software issues.Workedwithvalidatedsystemslike EmpowerforLaboratoryandxMAMfor SAP.
SelectedAchievements:
 Conductedtrainingclassesandinitiative forapplicationdevelopment department.
 Ensuredthat endusersworkedwith moderntechnology.
 Contributedtothe successof the companywiththe installationof SAPworldwide.
 Developedthe virtual machinesforthe manufacture areas.
 Service Agreementwasover99% in eachmonth
EDUCATION
Bachelor of Computer Sciences
University of Puerto Rico Mayaguez Campus
TECHNICAL SKILLS
A+ Certified
CiscoNetwork
VMWare,Empower,LIMS
OperatingSystems: All Windows Versions
MicrosoftOffice,Oracle SQL
People Soft,ActiveRoles,Remedy, Clearvision,SAP