2. TQM Total Quality management
A continuous effort by the management
as well as employees of a particular
organization to ensure long term
customer loyalty and customer
satisfaction.
Total quality management ensures that
every single employee is working
towards the improvement of work
culture, processes, services, systems
and so on to ensure long term success.
3.
4. Six Sigma
It is a way to improve the quality of the output
of a process by identifying and removing the
causes of defects and minimizing variability in
manufacturing and business processes.
It helps in improving the overall processes and
systems by identifying and eventually removing
the hurdles which might stop the organization
to reach the levels of perfection.
15. Six Sigma in Organizations
Organizations practicing Six Sigma create
special levels for employees within the
organization.
Such levels arcalled as: “Green belts”, “Black
belts” and e “Yellow belts”.
Individuals certified with any of these belts
are often experts in six sigma process.