Contents Task 1 Knowledge Questionnaire 3

Contents
Task 1: Knowledge Questionnaire 3
Question 1.2 3
Question 1.3 3
Question 1.4 4
Question 1.5 4
Question 1.6 4
Question 1.7 5
Question 1.8 5
Question 1.9 5
Question 1.10 5
Question 1.11 5
Question 1.12 6
Question 1.13 6
Question 1.14 6
Question 1.15 6
Question 1.16 6
Question 1.17 7
Question 1.18 7
Question 1.19 7
Task 1: Knowledge Ques onnaire
This assessment is a written questionnaire with a mix of
objective and subjective questions.
To complete this task satisfactorily, provide satisfactory
answers to all questions in your own words, as instructed.
Question 1.1

Explain the key provisions of the Fair Work Act 2009.
Question 1.2
Explain the key provisions of each of the following Acts:
Acts
Key Provisions
The Racial
Discrimination
Act 1975
Sex
Discrimination
Act 1984
Disability
Discrimination
Act 1992
Question 1.3
Explain the purpose of the National Employme nt
Standards and the 10 minimum entitlements.
Purpose of National Employment Standards:
Minimum Entitlement
Explanation

Question 1.4
Explain the use of modern awards in workplaces.
Question 1.5
Identify at least two examples of modern awards using
the Fair Work Ombudsman website.
Name Of Award
Minimum Wages
Minimum Working Hours
Question 1.6
Outline the purpose of an enterprise agreement and with
which entity must the agreement be registered.
Question 1.7
Outline minimum terms and conditions that must be
included in an enterprise agreement.
Question 1.8
Explain the process of performance management and the
purpose of using performance management systems in the
workplace.
Question 1.9
Explain two types of performance management systems that can
be used at work.
Performance Management System
Explanation

Question 1.10
In what form must an employer provide an employee with
notice of termination?
Question 1.11
Under the Fair Work Act, what amount of notice must be
given to employees who have worked for a company for less
than one year?
Question 1.12
List two types of employees to whom notice of
termination would not need to be provided.
Question 1.13
Under what circumstances is an employee entitled to
redundancy pay?
Question 1.14
Explain at least three circumstances that can constitute unfair
dismissal.
Question 1.15
Which circumstances must apply for the Fair Work
Commission to determine that an employee has been unfairly
dismissed?
Question 1.16
Outline five ways of that staff can develop skills at work
Question 1.17
As a manager, list three types of informatio n that you
could provide to staff to help them to develop their
knowledge base.
Question 1.18

List the information that can generally be found in a risk
management plan. Include at least four different types of
information.
Question 1.19
List four examples of organisational of human support services
BSBLDR522 & BSBTWK502 - Assessment 1 - Laneway
Education Pty Ltd ABN: 91 607 441 412 , RTO No: 41504,
CRICOS CODE: 035976 Last updates 28/01/2022
NRNP/PRAC 6665 & 6675 Focused SOAP Psychiatric
Evaluation Exemplar
INSTRUCTIONS ON HOW TO USE EXEMPLAR AND
TEMPLATE—READ CAREFULLY
If you are struggling with the format or remembering what to
include, follow the Focused SOAP Note Evaluation Template
AND the Rubric as your guide. It is also helpful to review the
rubric in detail in order not to lose points unnecessarily because
you missed something required. After reviewing full details of
the rubric, you can use it as a guide.
In the Subjective section, provide:
· Chief complaint
· History of present illness (HPI)
· Past psychiatric history
· Medication trials and current medications
· Psychotherapy or previous psychiatric diagnosis
· Pertinent substance use, family psychiatric/substance use,
social, and medical history
· Allergies
· ROS

Read rating descriptions to see the grading standards!
In the Objective section, provide:
· Physical exam documentation of systems pertinent to the chief
complaint, HPI, and history
· Diagnostic results, including any labs, imaging, or other
assessments needed to develop the differential diagnoses.
Read rating descriptions to see the grading standards!
In the Assessment section, provide:
· Results of the mental status examination, presented in
paragraph form.
· At least three differentials with supporting evidence. List them
from top priority to least priority. Compare the DSM-5
diagnostic criteria for each differential diagnosis and explain
what DSM-5 criteria rules out the differential diagnosis to find
an accurate diagnosis. Explain the critical-thinking process that
led you to the primary diagnosis you selected. Include pertinent
positives and pertinent negatives for the specific patient case.
· Read rating descriptions to see the grading standards!
Reflect on this case. Include: Discuss what you learned and
what you might do differently. Also include in your reflection a
discussion related to legal/ethical considerations (demonstrate
critical thinking beyond confidentiality and consent for
treatment!), health promotion and disease prevention taking into
consideration patient factors (such as age, ethnic group, etc.),
PMH, and other risk factors (e.g., socioeconomic, cultural
background, etc.).
(The FOCUSED SOAP psychiatric evaluation is typically the
follow-up visit patient note. You will practice writing this type
of note in this course. You will be focusing more on the
symptoms from your differential diagnosis from the
comprehensive psychiatric evaluation narrowing to your
diagnostic impression. You will write up what symptoms are
present and what symptoms are not present from illnesses to
demonstrate you have indeed assessed for illnesses which could
be impacting your patient. For example, anxiety symptoms,

depressive symptoms, bipolar symptoms, psychosis symptoms,
substance use, etc.)
EXEMPLAR BEGINS HERE
Subjective:
CC (chief complaint): A brief statement identifying why the
patient is here. This statement is verbatim of the patient’s own
words about why presenting for assessment. For a patient with
dementia or other cognitive deficits, this statement can be
obtained from a family member.
HPI: Begin this section with patient’s initials, age, race, gender,
purpose of evaluation, current medication and referral reason.
For example:
N.M. is a 34-year-old Asian male presents for medication
management follow up for anxiety. He was initiated sertraline
last appt which he finds was effective for two weeks then
symptoms began to return.
Or
P.H., a 16-year-old Hispanic female, presents for follow up to
discuss previous psychiatric evaluation for concentration
difficulty. She is not currently prescribed psychotropic
medications as we deferred until further testing and screening
was conducted.
Then, this section continues with the symptom analysis for your
note. Thorough documentation in this section is essential for
patient care, coding, and billing analysis.
Paint a picture of what is wrong with the patient. First what is
bringing the patient to your follow up evaluation? Document
symptom onset, duration, frequency, severity, and impact. What
has worsened or improved since last appointment? What
stressors are they facing? Your description here will guide your
differential diagnoses into your diagnostic impression. You are
seeking symptoms that may align with many DSM-5 diagnoses,
narrowing to what aligns with diagnostic criteria for mental
health and substance use disorders.
Substance Use History: This section contains any history or
current use of caffeine, nicotine, illicit substance (including

marijuana), and alcohol. Include the daily amount of use and
last known use. Include type of use such as inhales, snorts, IV,
etc. Include any histories of withdrawal complications from
tremors, Delirium Tremens, or seizures.
Current Medications: Include dosage, frequency, length of time
used, and reason for use. Also include OTC or homeopathic
products.
Allergies:Include medication, food, and environmental allergies
separately. Provide a description of what the allergy is (e.g.,
angioedema, anaphylaxis). This will help determine a true
reaction vs. intolerance.
Reproductive Hx:Menstrual history (date of LMP), Pregnant
(yes or no), Nursing/lactating (yes or no), contraceptive use
(method used), types of intercourse: oral, anal, vaginal, other,
any sexual concerns
ROS: Cover all body systems that may help you include or rule
out a differential diagnosis. Please note: THIS IS DIFFERENT
from a physical examination!
You should list each system as follows: General:Head: EENT:
etc. You should list these in bullet format and document the
systems in order from head to toe.
Example of Complete ROS:
GENERAL: No weight loss, fever, chills, weakness, or fatigue.
HEENT: Eyes: No visual loss, blurred vision, double vision, or
yellow sclerae. Ears, Nose, Throat: No hearing loss, sneezing,
congestion, runny nose, or sore throat.
SKIN: No rash or itching.
CARDIOVASCULAR: No chest pain, chest pressure, or chest
discomfort. No palpitations or edema.
RESPIRATORY: No shortness of breath, cough, or sputum.
GASTROINTESTINAL: No anorexia, nausea, vomiting, or
diarrhea. No abdominal pain or blood.
GENITOURINARY: Burning on urination, urgency, hesitancy,
odor, odd color
NEUROLOGICAL: No headache, dizziness, syncope, paralysis,
ataxia, numbness, or tingling in the extremities. No change in

bowel or bladder control.
MUSCULOSKELETAL: No muscle, back pain, joint pain, or
stiffness.
HEMATOLOGIC: No anemia, bleeding, or bruising.
LYMPHATICS: No enlarged nodes. No history of splenectomy.
ENDOCRINOLOGIC: No reports of sweating, cold, or heat
intolerance. No polyuria or polydipsia.
Objective:
Diagnostic results: Include any labs, X-rays, or other
diagnostics that are needed to develop the differential diagnoses
(support with evidenced and guidelines).
Assessment:
Mental Status Examination: For the purposes of your courses,
this section must be presented in paragraph form and not use of
a checklist! This section you will describe the patient’s
appearance, attitude, behavior, mood and affect, speech, thought
processes, thought content, perceptions (hallucinations,
pseudohallucinations, illusions, etc.)., cognition, insight,
judgment, and SI/HI. See an example below. You will modify to
include the specifics for your patient on the above elements —
DO NOT just copy the example. You may use a preceptor’s way
of organizing the information if the MSE is in paragraph form.
He is an 8-year-old African American male who looks his stated
age. He is cooperative with examiner. He is neatly groomed and
clean, dressed appropriately. There is no evidence of any
abnormal motor activity. His speech is clear, coherent, normal
in volume and tone. His thought process is goal directed and
logical. There is no evidence of looseness of association or
flight of ideas. His mood is euthymic, and his affect appropriate
to his mood. He was smiling at times in an appropriate manner.
He denies any auditory or visual hallucinations. There is no
evidence of any delusional thinking. He denies any current
suicidal or homicidal ideation. Cognitively, he is alert and
oriented. His recent and remote memory is intact. His
concentration is good. His insight is good.
Diagnostic Impression:You must begin to narrow your

differential diagnosis to your diagnostic impression. You must
explain how and why (your rationale) you ruled out any of your
differential diagnoses. You must explain how and why (your
rationale) you concluded to your diagnostic impression. You
will use supporting evidence from the literature to support your
rationale. Include pertinent positives and pertinent negatives for
the specific patient case.
Also included in this section is the reflection. Reflect on this
case and discuss whether or not you agree with your preceptor’s
assessment and diagnostic impression of the patient and why or
why not. What did you learn from this case? What would you do
differently?
Also include in your reflection a discussion related to
legal/ethical considerations (demonstrating critical thinking
beyond confidentiality and consent for treatment!), health
promotion and disease prevention taking into consideration
patient factors (such as age, ethnic group, etc.), PMH, and other
risk factors (e.g., socioeconomic, cultural background, etc.).
Case Formulation and Treatment Plan
Includes documentation of diagnostic studies that will be
obtained, referrals to other health care providers, therapeutic
interventions including psychotherapy and/or
psychopharmacology, education, disposition of the patient, and
any planned follow-up visits. Each diagnosis or condition
documented in the assessment should be addressed in the plan.
The details of the plan should follow an orderly manner. *See
an example below. You will modify to your practice so there
may be information excluded/included. If you are completing
this for a practicum, what does your preceptor document?
Risks and benefits of medications are discussed including non-
treatment. Potential side effects of medications discussed (be
detailed in what side effects discussed). Informed client not to
stop medication abruptly without discussing with providers.
Instructed to call and report any adverse reactions. Discussed
risk of medication with pregnancy/fetus, encouraged birth
control, discussed if does become pregnant to inform provider

as soon as possible. Discussed how some medications might
decreased birth control pill, would need back up method
(exclude for males).
Discussed risks of mixing medications with OTC drugs, herbal,
alcohol/illegal drugs. Instructed to avoid this practice.
Encouraged abstinence. Discussed how drugs/alcohol affect
mental health, physical health, sleep architecture.
Initiation of (list out any medication and why prescribed, any
therapy services or referrals to specialist):
Client was encouraged to continue with case management and/or
therapy services (if not provided by you)
Client has emergency numbers: Emergency Services 911, the
Client's Crisis Line 1-800-_______. Client instructed to go to
nearest ER or call 911 if they become actively suicidal and/or
homicidal. (only if you or preceptor provided them)
Reviewed hospital records/therapist records for collaborative
information; Reviewed PMP report (only if actually completed)
Time allowed for questions and answers provided. Provided
supportive listening. Client appeared to understand discussion.
Client is amenable with this plan and agrees to follow treatment
regimen as discussed. (this relates to informed consent; you will
need to assess their understanding and agreement)
Follow up with PCP as needed and/or for:
Labs ordered and/or reviewed (write out what diagnostic test
ordered, rationale for ordering, and if discussed fasting/non
fasting or other patient education)
Return to clinic:

Continued treatment is medically necessary to address chronic
symptoms, improve functioning, and prevent the need for a
higher level of care.
References (move to begin on next page)
You are required to include at least three evidence-based, peer-
reviewed journal articles or evidenced-based guidelines which
relate to this case to support your diagnostics and differentials
diagnoses. Be sure to use correct APA 7th edition formatting.
© 2021 Walden University Page 1 of 3
NRNP/PRAC 6665 & 6675 Comprehensive Focused SOAP
Psychiatric Evaluation Template
Week (enter week #): (Enter assignment title)
Student Name
College of Nursing-PMHNP, Walden University
NRNP 6675: PMHNP Care Across the Lifespan II
Faculty Name
Assignment Due Date
Subjective:
CC (chief complaint):
HPI:
Substance Current Use:
Medical History:
· Current Medications:
· Allergies:
· Reproductive Hx:
ROS:

· GENERAL:
· HEENT:
· SKIN:
· CARDIOVASCULAR:
· RESPIRATORY:
· GASTROINTESTINAL:
· GENITOURINARY:
· NEUROLOGICAL:
· MUSCULOSKELETAL:
· HEMATOLOGIC:
· LYMPHATICS:
· ENDOCRINOLOGIC:
Objective:
Diagnostic results:
Assessment:
Mental Status Examination:
Diagnostic Impression:
Reflections:
Case Formulation and Treatment Plan:
References
© 2021 Walden University
Page 1 of 3

Contents
Task 1: Knowledge Questionnaire 3
Question 1.1 3
Question 1.2 3
Question 1.3 3
Question 1.4 4
Question 1.5 4
Question 1.6 5
Question 1.7 5
Question 1.8 5
Question 1.9 5
Question 1.10 5
Question 1.11 6
Question 1.12 6
Task 1: Knowledge Ques onnaire
This assessment is a written questionnaire with a mix of
objective and subjective questions.
To complete this task satisfactorily, provide satisfactory
answers to all questions in your own words, as instructed.
Question 1.1
Outline two benefits of good group dynamics on a team’s
performance.
Question 1.2
Scenario
Explanation
Provide three causes of poor group dynamics and examples.
Causes
Examples
Question 1.3
Explain why a team would need a team performance plan.

Question 1.4
Complete the table below to show how a performance
plan can help overcome the following scenarios:
The team is needs to complete a project by a certain deadline.
The team members do not understand the reason for
undertaking the project or their own involvement in it.
The team members are a diverse group and have many
different outcomes in mind. They are struggling to organise
themselves as a team.
Question 1.5
Provide at least two examples of formal and informal
communications in the workplace, by completing the table
below:
Communicatio
n
Explanation
Formal
Informal
Question 1.6
In light of the Covid-19 pandemic and employees working
from remote locations, provide examples of two tools or
techniques for creating collaboration between team
members. Question 1.7
Team leaders need to develop strategies to ensure that
their team members have input into planning, decision
making and operational aspects of work. Describe at least
three strategies that can be used to accomplish this.
Question 1.8
Explain how to give constructive feedback to a team member.

Question 1.9
Explain what is meant by reaching consensus in a team.
Question 1.10
Describe two strategies for reaching consensus in a team.
Question 1.11
Outline two ways that issues can be identified by team
members.
Question 1.12
Describe three strategies a team leader can use to help resolve
conflict in a team.
BSBTWK502 & BSBLDR522 - Assessment 3 - Laneway
Contents
Task 2: Project Task 3
Task 2.1: Organisation Description 3
Task 2.2: The Team 4
Task 2.3: Legal Requirements 5
Task 2.4: Organisational Requirements 5
Task 2.5: Consultation E-mail 6
Task 2.6: Allocate Work 7
Task 2.7: Plan Meetings 8
Task 2.8: Risk Analysis 8
Manage Performance 9
Task 2.9: Conducting Performance Management 9

Task 2: Project Task
This project requires you to manage the performance of
two team members and one team . As part of the assessment,
you will:
· understand your organisation’s performance management
requirements.
· allocate work to team members and your team.
· manage the performance of your team and individual team
members. Task 2.1: Organisation Description
Describe the organisation you are basing this project on
What is the name of the organisation?
What does the organisation do?
What are the objectives of the organisation?
Describe your role and responsibilities
Explain how your role supports people performance
management
and daily operations.
Task 2.2: The Team
Describe the team and individuals you are basing this
assessment on.
You are required to manage the performance of one team and
two individuals.
What are the key functions and activities of the team you will
manage the people performance of?
What roles/positions do two of your team members fill?
What are the responsibilities of each of the
team members ( name at least three
responsibilities per team member)?
Task 2.3: Legal Requirements
Identify and summarise the legal requirements to perform

your role, allocate work and manage/review people
performance.
Summarise the laws and regulations that apply to work
allocation in your team.
Summarise the laws and
regulations that apply to performance
management and review in your team.
Summarise any other legislation relevant to you performing
your role.
Task 2.4: Organisational Requirements
Identify and summarise organisational requirements for
your role, work allocation and people management.
Complete the table to summarise organisational
requirements for people performance management.
Document/
Policy/
Procedure name
Requirements
Relevant templates or
documentati
on
Work allocation
(including actions from the operational plan your team is
responsible for)
Performance management:
· Performance
review
· Feedback ( formal and informal)

· Performance improvement opportunities
· Underperforman
ce
· Rewards and recognition
Communication
Risk
Task 2.5: Consultation E-mail
Send an e-mail to consult with a relevant person or
group (e.g. the CEO or executive team) regarding work that
must be allocated to staff.
Your consultation should include a discussion:
· of operational requirements ( outlined in the operational
plan) for the next 12 months (including time frames).
· of work you are responsible for (that must be allocated within
your team).
· of the resources which are available to do the work.
· to develop and agree on the required performance standards
and KPIs.
To:
Subject:
E-mail:
Task 2.6: Allocate Work
Meet with your team and team members to:
· discuss the work that must be done by your team as a whole.
· discuss work that must be done by individual team members.

· explain the expected performance standards and KPIs.
· provide training on the performance management and review
processes.
Work activity:
Planned outcomes:
Minimum 2 outcomes.
Task
Minimum 4 work tasks.
Responsibi
lity
Completio n date
Cost and Resources needed
Risk associated with the task
Risk assessment
Risk Treatment
KPIs
Minimum 1 KPI
/task
Name and briefly describe the work task
Who is responsible for
performing the
task
When the task
will be
completed
How much money
is allocated for the task
What resources are needed (staff, equipment, software etc..)

Identify at least one risk associated with the task
Assess the risk (likelihood x impact = probability to determine
the risk rating)
Identify the most suitable risk treatment
Determine the KPI for the task

Task 2.7: Plan Meetings
Use the table to plan meeting(s) with your team.
What must be discussed
How will it be discussed (group or individual)?
Required resources (e.g. printout of performance development
plan, PowerPoint presentation etc.)
Discuss the work that must be done by your team as a whole
Discuss work that must
be done by individual team members
Explain the expected performance standards and KPIs.
Provide training on the performance
management and review processes
Task 2.8: Risk Analysis
Conduct a risk analysis of the work outlined in one of your
work plans (identify at least two risks).
Risk
Consequences
Severity Rating
Likelihood Rating
Risk
Rating
Treatment
/Control
Methods
Person
Responsible

Task 2.9: Conducting Performance Management
How you will conduct performance management
How does your performance management consider the work
plan timelines?
How does your performance management consider your
organisation’s policies and procedure?
Team member 1
Team member
2
Whole team
Task 2.10: Monitoring Performance Management

How you will monitor performance
How you will provide informal feedback/coaching
Note: You must include informal feedback and coaching at
least once each.
How does your monitoring activity reflect the performance
standards and KPIs?
Team member 1
Team member 2
Whole team
[ A week later]
Task 2.11: Performance Evaluation
Evaluation of performance against performance standards and
KPIs
Note: at least one team member must have performed poorly
and one team member must have done excellent work.
Team member 1:
Team member 2:
Whole team:
Task 2.12: Remedial Action
Action required
Note: Action is required for the team member who has
performed poorly as well as to reinforce excellent performance.

Action to reinforce positive behaviour must include both
recognition and continuous feedback.
Team member 1:
Team member 2:
Whole team:
Contents
Assessment 4: Project Task 2
Task 4.1: Establish a Team Performance Plan 2
Task 4.2: Develop and facilitate team cohesion 7
Task 4.3: Develop or modify policies and procedures 7
Task 4.4: Facilitate Teamwork 8
Task 4.3: Liaise with stakeholders 11
Assessment 4: Project Task Task 4.1: Establish a Team
Performance Plan
As a team, making sure consensus is reached:
· create a list of tasks to be undertaken
· allocate the tasks to the team members based on their strengths
and abilities
· set the start and end date for each activity ● set the KPIs for

each team member
Establish a Team Performance Plan as seen in the table below.
Team Name:
What will your role in the team be and who are your team
members?
State their roles in the team and provide a short description.
Provide an overview of the purpose of the team in line
with organisational objectives.
What is the team seeking to accomplish?
Team manager responsibilities
What is the role of a manager or team leader?
Team tasks
What are the main tasks and activities the team needs to
do?
What input was
received from
the
stakeholder/s?
What input
was
received from team member?
your
Team member tasks
and KPI’s
How did you decide which task to assign to each team
member?
What are the timelines for completing each task?

Setting KPI’s
Outline the key performance indicators for each task.
Supporting the members of a team to achieve expected
performance outcomes
Link to business website About page or corporate
brochure that summarises what the business does
Task 4.2: Develop and facilitate team cohesion
Assume some weeks have passed and the team have
implemented their Performance Plan and are working on
their tasks. It has come to your attention that the team is
not working cohesively and that they are not sharing
information and are duplicating work.
In order to support your team in achieving their
performance outcomes, you will provide coaching on team
cohesion and collaboration. This will be a 10- minute
session and you may use slides in your coaching session.
Prepare slides as a team to provide coaching on team
cohesion & collaboration. Insert the presentation as a Google
drive link below:
Task 4.3: Develop or modify policies and procedures
Despite your efforts to support your team through
coaching, the team is still struggling to work cohesively.
One of the issues the team identified is that one of the
team members are not performing their tasks and is using
the Internet for personal reasons during work hours. This is
creating conflict within the team.
You will address this concern by developing a policy for
Internet usage.
Please find the template for this policy below:
· Purpose
· Scope
· Policy principles
· Responsibilities ● Procedures

Insert the Internet Usage Policy document as a Google drive
link below:
Task 4.4: Facilitate Teamwork
Take turns to assume the role as manager and do the following:
· give feedback to team members on team effort and
contributions
· encourage team members to take responsibility for team
activities
· help to identifying work performance problems by
addressing each of the issues, concerns and problems
identified by team members ● help to resolve issues using
your own problem-solving skills
Complete this section after the meeting.
Policies and
procedures
How did you develop/ modify the Internet Use Policy?
Develop team
cohesion
What were the communication skills you applied when
giving feedback?
What are the issues, concerns, problems highlighted?
How did you help team members identify issues?
How did you apply your problem-solving skills?
How did you encourage team members to take
responsibility for team activities?
Facilitate teamwork
How did you adapt your personal
communication style to build positive working
relationships?
Model desired behaviour and
practices
Promote collaboration
Encourage and foster shared understanding of purpose,

roles and responsibilities
As a team, brainstorm ways to address issues, concerns
and problems identified by team members. Outline a
process for addressing these concerns by deciding where
and how concerns should be raised and who should be
involved.
Complete this section after the brainstorming session.
Develop a process for addressing concerns. What were your
ideas?
Outline the process you developed
What brainstorming and group leadership techniques did
you use?
Provide the link to your Internet Usage Policy &
Procedure for the team
Task 4.3: Liaise with stakeholders
Create your email to your line manager. Include:
· What were the issues?
· What solutions are you proposing?
To:
Subject:
E-mail:
Assume your line manager replies with the following:
To: [email protected]
Subject: Re:
Solution
s to the issues
E-mail: Hey student,
Thank you for your e-mail. Line management would like the

team to start using a new software application to help the team
collaborate. You have approval to purchase a subscription to a
collaboration tool such as Dropbox, OneDrive or any tool that
suits the context, and to implement it.
Hope that helps.
Kind Regards,
Line Manager
Develop an email to the team to explain the decision and
provide the team with details about the change including
when it will be implemented.
Create an email to your team. Include:
· What was the decision line management informed you of?
· When will this change occur?
· How will it affect the team?
To:
Subject:
E-mail: Presentation
Schedule a meeting with the relevant stakeholders and
prepare a short presentation. The meeting should last for at
least 15 minutes
Your presentation should contain an overview of how the
project is going.
Your assessor will be looking to see that you can:
· Establishing open communication processes with diverse
stakeholders ● Address unresolved issues, concerns and

problems raised by stakeholders ● Demonstrate effective
communication skills including:
· Speaking clearly and concisely
· Using non-verbal communication to assist with understanding
· Asking questions to identify required information
· Responding to questions as required
· Using active listening techniques to confirm understanding.
Insert the presentation as a Google drive link below:
Ask for feedback from relevant stakeholders and take
notes. Transfer this information to the table below.
Liaising with stakeholders
How can a manager establish open
communication
processes with stakeholders?
What unresolved issues, concerns and problems needs to
be communicated to stakeholders?
Applying feedback
What feedback did you receive from the stakeholders?
How did you address their concerns?

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Contents Task 1 Knowledge Questionnaire 3

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Contents Task 1 Knowledge Questionnaire 3