1. Marcos A. Cifuentes
3530 SW 22nd
ST Unit 815, Miami, FL 33145. marcoscifuentes@msn.com
Objective: To secure a position in a medium to large corporation with growth potential and stability wherein I can further my
experience in MIS, Accounting, Supply Chain, PMO, and training skills. I am proactive in seeking solutions and building
excellent relationships with both internal and external customers.
Employment:
FedEx-LAC 2012 to 2015
Business Application Advisor
 Currently working as IT PMO for Supply Chain LAC, including systems compliance for all the GDP phases as well
as part of the solutions team for integration. Making sure that deadlines are met for BRS, SRS, CODE, CODE
REVIEW, QA, UA and MTP.
 Currently working as the IT PMO under the customer engagement team.
 Currently providing quarterly Supply Chain presentation updates to the President of FedEx LAC and all VP’s
 Worked as an IT PMO for Supply Chain Integration between Medtronic SAP in Puerto Rico & GSCM (FedEx Global
Supply Chain Management System).
 Worked as an IT PMO the Supply Chain Integration between Medtronic JDE in Puerto Rico & GSCM (FedEx
Global Supply Chain Management System).
 Provided IT Cost Model to the business for Future Integration with Customers based on customer Work Book
completion
 Travelled to different countries such as Colombia, Mexico, Brazil, Puerto Rico to present the FedEx GSCM Platform
to vendors and customers.
 Reported directly to a director for one and half year until Supply Chain was stabilized.
 Participate on the Weekly GCIL call for all the Supply Chain regions to provide weekly updates for the LAC division.
 Participate on the weekly release schedule call for Supply Chain.
 Prepared SOW for each IT Supply Chain implementation.
 Supported the business on any CRF for Supply Chain Customers.
 Worked as IT lead for the Mexico Oracle Miscellaneous Billing system between Supply Chain and Oracle
FedEx-LAC 2009 to 2012
Business Application Advisor
 Assigned as the IT lead to travel to Mexico several times in a period of seven months to work during the integration
and acquisition between the Company Multipack Mexico and FedEx-LAC. . Documented each system modules,
including Interfaces, Schema Detail, Layouts, Technical Information, High Level Business Flows for the following
systems, SAP, SIG, Red Prairie, JDE, M3 and others
 Created all nine current state flows for Multipack products and future state flows for FedEx.
 Travelled to FedEx CTS in Greensboro to document the Sales, Revenue, and Rating system for CTS at the lower
detail in order to comply with the customer.
FedEx-Memphis 2004 to 2009
Senior Accounting Systems Analyst
Duties:
 Currently working as a PMO for the AP IVIS Conversion Project to People Soft in Memphis.
 Worked as a PMO to migrate the FedEx accounts payable department based in Europe into Memphis, TN.
 Trained and developed the material for all 18 new employees in Memphis.
 Implemented the inter-company transaction report for the LAC division.
 Developed job aids to facilitate the updates for the supplier profile form for vendors in People Soft for the LAC
Division and Canada.
 Worked with Electronic Data files to process vendors’ payments.
 Currently working as a project leader doing process improvements such as implementation of scanners, EFT’S,
GCCS travel advances, queries, problems solver, and Accounts Payable metrics for LAC and CAN.
 Developed and managed the entire project plan for all LAC Business Units for the Global Mass Payment project,
including the preparation of the Business Requirements Systems document for Scotia Bank and Citibank.
 Developed an email solution for internal and external vendors for payments generated from the AVSC (Americas
Vendor Service Center). Continue working with multiple departments, internally and externally such as: Citibank,
Scotia Bank, Treasury, MIS and FBIC in Memphis to coordinate the success of the project.
 Worked as the liaison between the LAC managers and Memphis AVSC.
 Trained staff in Memphis to align processes between the LAC division and Memphis based on corporate standard
procedures keeping the internal and external controls to comply with SOX guidelines.
 Worked on the AP migration as a project leader for all the South Cone entities, in addition to Brazil, Mexico,
Venezuela and Central America.

2. Marcos A. Cifuentes PAGE 2
FedEx-LAC 2003 to 2004
Accounting Systems Analyst
Duties:
 Lead the AP LAC migration project which consisted of 25 entities of accounts payable from LAC to Memphis.
 Created detail project workflows, presentation, training and implementation of AP LAC migration.
 Developed the Cargo Claims Project which has resulted in the company saving $40,000 for this fiscal year
alone.
 Created the Travel Advance Policy for the LAC Division. Successfully completed the EFT (electronic funds
transfer) Project for all Caribbean employees.
 Worked with vendors in the Caribbean to facilitate the implementation of EFT’S (Electronic funds Transfer) of
People Soft 8.0 from Miami.
 Worked on Citibank’s Mass Payment Project for Central America.
 Supervised the Accounts Payable department and designed the AP Web site for the department as well.
FedEx-LAC 2001 to 2003
Associate Accounting Systems Analyst
Duties:
 Supported the G/L group with variance explanations, voucher re-classes, and repaired journal entries in error, and
provided Ad Hoc queries of financial data for the G/L and HR departments.
 Coordinated Brazil’s Payables function from Miami, worked on the reconciliation of the 220100 account.
 Developed and ran monthly queries to detect input errors to the G/L, and insured that all AP transactions from the
AP group got posted before the month ended.
 Responsible for approving all pay cycles and verified all transactions in the AP trial.
 Managed all financials software utilized by the workgroup; People Soft, Pay Link, Pay Link Plus, Citibank On-Line,
Citi Business Access and Scotia Talk.
 Directed and implemented People Soft Batch Control and researched the software’s functionality,
Education:
M.B.A., Dowling College of Oakdale, N.Y., Miami, Florida
B.S. Programming and Systems Analysis, Universidad Catolica, Talca, Chile
Civil Engineering, Universidad de Tarapaca, Arica, Chile (1 semester)
American Field Service, exchange program, Wyoming, New York, USA
Additional Courses/Certifications
Lean/Six Sigma Awarded the outstanding Student, August 2007
Project Management at FedEx
Seven Habits for Highly Effective People
Basic and Advance Supply Chain Class
Advance Supply Chain Management Class at University of Miami, September 2014
Computer Skills:
Proficient in MS Word, MS Excel, MS Outlook, MS Project, People Soft, Visio, Power Point and Project,
SharePoint Site
Management courses