1. Versatile Delivery Catalyst
Bernard D. Hennings PMP
BHennings@Live.com 847.348.1152
A delivery catalyst and technology leader that drives high profile, large scale, multi-million dollar, multi-platform
infrastructure and software development projects with aggressive time constraints and scarce resources. Proven track
record of moving organizations, leading and driving teams and fickle individuals, and rolling up sleeves as necessary to get
things done within the challenging constraints of a variety of well established corporate cultures.
Capable of inventing on the fly in the heat of fires while simultaneously operating under control and supporting corporate
objectives and policies. Adept in project/program management, all facets of RFPs/RFIs, vendor/contract negotiations,
producing functional and technical requirements, and planning, development, documentation, testing, deployment,
operations, support, and maintenance of applications and information systems and technologies along with developing
governance and operational policies and procedures.
Deliver Successes
Software
Development /
Release Mgmt
Project managed creation of two successful wireless industry software products from inception to development to
producing user guides to testing to demonstrating at trade shows to installation, and ultimately to support
Developed 1st
of its kind wireless e-commerce software and 1st
of its kind sales force automation prototype on pen
based computer and wireless provisioning platform
Served in a release management / deployment role for retail software (.net, JAVA, DB2, MS SQL) supporting
individual, small business, and government health insurance markets with monthly production deployments
Network
Transformations
Project managed provisioning aspects of voice/data network and equipment transformation initiative for a major
retailers 1,800 retail, home delivery, logistics, product repair, and call center sites
Configuration
Management
Developed tactical enterprise Configuration Management System that served as foundation for strategic enterprise
Configuration Management System operating under the ITIL framework
Developed methods and business rules for consolidating and integrated configuration data collected from
automated scanning tools and probes, manual sources (bar napkins), spreadsheets, extracts from SQL databases,
and extracts from SAN storage and virtual server farms
Infrastructure
Deployment /
Technology
Conversions
Project managed upgrade of 13,000 workstation across 178 Global locations -- Negotiated multi-million dollar
contract for desktops and laptops
Project managed implementation of outsourced Disaster Recover solution including facilitating development and
execution of $50mm + three year contract
Developed solution for migrating DR Critical Novell file services to new environment, included decomposing access
lists for all impacted servers
Conducted deep dive forensic evaluation and alignment of enterprise infrastructure covering 200+ business critical
mainframe and distributed systems business applications and their associated 100+ enabling technologies (network,
storage, databases)
ITIL/Service Desk
Implementation
Project managed consolidation of help desks from over 40 locations, including overseas (China, Poland, South
America) into a single Enterprise Service Desk
Authored Operational Management Processes integrating configuration management, change management, asset
management, incident management, and automated systems and network monitoring foundational elements
between vendor and company under an ITIL framework
Business
Continuity
Executed first Business Impact Analysis that was accepted by company’s executive leadership; served as the
foundation for building out $200M data center in Fort Worth Texas
Disaster
Recovery
Developed the Disaster Recovery Command Center model that documents the structure, rally points,
communications flow, and roles and responsibilities of recovery personnel
Developed elements of Disaster Recovery design identifying piece parts of production infrastructure needed to be
recovered in the event of a disaster to support business critical applications, processes, and functions
Developed technical requirements for insourcing enterprise Disaster Recovery solution as part of building a new
$200M+ Strategic Disaster Recovery Environment in Fort Worth, TX
Corporate History
Health Care Service Corp
Allstate
Sears
Motorola
RR Donnelley
Volkswagen Credit Inc
Telegen Group
Convergys
Cincinnati Bell Information Systems
Arthur Andersen & Co