Industrial Training Presentation Shangri La new Delhi. on Food and Beverage Service this Website include the information about restaurants in shangri la new delhi , Including Their cuisines , Covers , Cutlery , crockery they use . and Other information .

1. Shangri-La's - Eros Hotel , NEW
DELHI
COMPILED BY – MANOJ
RAHEJAEJA

2. ABOUT THE HOTEL
• Nestled in the heart of the capital, Shangri-La's - Eros Hotel, New Delhi, is a fine
and eminent five-star hotel in the city. Enjoy the hotel's sprawling lawns and
timeless architecture, inspired by the work of Edwin Lutyen, one of the greatest
British architects of the twentieth century. The hotel is a 30-minute drive from
the domestic and international airports and only a few minutes away from the
international grounds of Pragati Maidan and majority of the embassies.
• The hotel is equipped with a 24-hour Business Centre offering private meeting
rooms with a focus on comfort and convenience, state-of-the-art technology
and impeccable service
• The Shangri-La Ballroom is an ideal venue for important meetings and banquet
celebrations and offers convention and conferencing facilities in the city
• Shangri-La's - Eros Hotel, New Delhi is the ideal home away from home for
discerning business and leisure travellers.

3. LOCATION
Shangri-La’s - Eros Hotel, New Delhi
is centrally located in the heart of
historic and green Lutyens’ Delhi.
Convenient for both leisure and
business travellers, the hotel is
within close proximity to business
districts, government offices,
shopping centres and Delhi’s most
famous historical sites like
Rashtrapati Bhavan (President’s
House), India Gate, Lotus Temple
and Jantar Mantar. It is at a 30-
minute drive from the domestic and
international airports and only a
few minutes away from the
international grounds of Pragati
Maidan and most embassies.

4. ACCOMMODATION
• The hotel comprises of 320 guestrooms and suites including the most exclusive
Horizon Club rooms located on top floors. Stylish and abundantly spacious, the
rooms are appointed with contemporary furnishings and offer spectacular views
of the city's historic diplomatic district.
• Types of Rooms available
1. Deluxe King Room
2. Deluxe Twin Room
3. Premier King Room
4. Horizon Deluxe King Room
5. Horizon Deluxe Twin Room
6. Horizon Premier King Room
7. Horizon Premier Twin Room
8. Executive Suite
9. Specialty Suite
10. Presidential Suite

5. RECREATION AND OTHER FACILITIES
• Chi, The Spa
• Fully equipped 24 hours Health Club
• Outdoor swimming pool
• Indoor and outdoor Jacuzzi
• Sauna and steam rooms
• Salon
• Complimentary Wi-Fi throughout the hotel
• Chauffer driven luxury fleet of cars
• Concierge service
• Shopping arcade
• Disabled room
• Laundry service
• Doctor on call
• Babysitting facilities

6. Food and beverage service

7. • Food and Beverage Services can be broadly defined as the process of,
presenting and serving of food and beverages to the customers / guests .
• Food and beverage services sector contributes a great deal to the profits
in hospitality industry. With the increase in importance of business
meetings, a range of personal and social events, a large number of
customers visit catering establishments frequently. The food and
beverage professionals tirelessly work to intensify customers’ experience
through their service.
• The F&B Services providing businesses deliver food and beverages to
their customers at a particular location (on-premise) such as hotel,
restaurant, or at the customer’s intended premises (off-premise).

8. FOOD AND BEVERAGE OUTLETS
RESTAURANTS AND BARS COVERS LOCATION CUISINE
Shang Palace 84 Lobby Level Sichuan, Cantonese and Yunnan cuisine
Sorrento 60 Lobby Level Italian
Tamra 186 Level One Multi-cuisine
Mister Chai 50 Lobby Level Authentic Indian appetizers with classic tea
selection
Grappa Bar 57 Lobby Level Appetizers, barrel-aged cocktails, Negronis
and spirits
Banquet According to
setup
Level One According to menu
In Room Dining Multi Cuisine
Horizon club lounge 102 Level 19 Daily breakfast, Beverages

9. A 47-year old legacy, the 39th restaurant and 2 regional master chefs
• With expansive interiors that include lavish indoor seating and three private dining rooms, Shang Palace offers authentic
Sichuan, Cantonese and Yunnan cuisines.
• The restaurant offers a wide selection of vegetarian and non-vegetarian signature dishes, including its signature Beijing
roast duck.
• CUISINE - Sichuan, Cantonese and Yunnan
• COVERS -86
• CROCKERY - CHURCHILL
• GLASSESWARE – SCHOTT ZWIESEL , OCEAN
• CUTLERY – JST (EPNS)
• Operating Hours
Lunch
12.30pm – 2.45pm (Mon - Sun)
Dinner
7pm - 11.45pm (Mon - Sun)
• TRIP ADVISOR RANK = #23 OF 12539 Restaurants in New Delhi

11. Welcome to the World of Sorrento
• Certified with the Golden Q from Ospitalita' Italiana,
• This Italian restaurant is well known for its fresh and authentic dishes including artisanal pasta, Neapolitan delicacies,
pizzas and slow – cooked family style specialties.
• Enjoy authentic food accompanied by selected fine wines from our experienced sommeliers.
• CUISINE - Italian
• COVERS - 60
• CROCKERY – CHURCHILL
• GLASSESWARE – SCHOTT ZWIESEL , OCEAN
• CUTLERY – WMF( Metallwarenfabrik Straub & Schweize )
• Operating Hours
Lunch
12.30pm - 2.45pm (Mon - Sun)
Dinner
7pm - 11.45pm (Mon - Sun)
• TRIP ADVISOR RANK = #21 out of 12539 Restaurants in New Delhi

13. Where tradition meets innovation
• Award winning multi-cuisine buffet restaurant
• Tamra is a vibrant and fun space offering modern culinary styles with friendly service.
• Serving European, Japanese, Regional Indian, Thai and South-East Asian fare from five interactive live kitchens, Tamra
takes the culinary experience to another level with its exciting “world on your platter” concept.
• CUISINE – Multi Cuisine
• COVERS = 186
• CUTLERY – ROBERT WELCH
• CROCKERY- RAK
• GLASSWARE - SCHOTT ZWIESEL , ARCOROC
• Operating Hours
6:30 am – 12 am
• BUFFET TIMINGS AND PRICES
BREAKFAST – 6:30 AM – 10:30 AM ( INR 1752 )
LUNCH - 12:30 PM – 3:30 PM ( INR 3245 )
DINNER - 7:00 PM – 11:30 PM ( INR 3570 )
• TRIP ADVISOR RANK = #48 OF 12539 Restaurants in New Delhi

15. Classic flavours served in a luxurious ambience
• Mister Chai focuses on regional Indian street food in a modern and luxurious setting, with elements of an
Indian teashop presented in a sophisticated ambience.
• Tea and coffee is infused with aromas of ginger and cardamom, while the food is designed to satisfy cravings
for authentic Indian snacks.
• CUISINES -Indian, Café
• Location -Lobby Level
• COVERS – 50
• CUTLERY –WMF( Metallwarenfabrik Straub & Schweize )
• CROCKERY - CHURCHILL
• GLASSWARE -OCEAN
• OPERATING HOURS -24 hours (Mon - Sun)
• HAPPY HOUR – 7PM – 11PM
• TRIP ADVISOR RANK =#1 out of 187 Dessert in New Delhi

17. "Ciao" from the Capital City
• Open until 3am
• Elevating the capitals nightlife scene
• Talented mixologists whip up some of the finest Italian inspired Barrel Aged Cocktails and
Negronis.
• Enjoy live music by our saxophonists or sounds by our resident DJ Oma every weekend
• Location -Lobby Level
• COVERS – 57
• CROCKERY - CHURCHILL
• CUTLERY – ROBERT WELCH
• GLASSWARE -SCHOTT ZWIESEL , ARCOROC , OCEAN
• Operating Hours -12.30pm – late night (Mon – Sun)
• TRIP ADVISOR RANK - #19 of 12,540 Restaurants in New Delhi

19. BANQUET
• CELEBRATE YOUR EVENT IN STYLE AND ELEGANCE AT THE BALLROOM ELEGANCE
AND SOPHISTICATION DEFINES THE SETTING OF YOUR CELEBRATION

20. • THERE ARE 4 BANQUETS IN SHANGRI-LA , NEW DELHI
(1) GANGA (74 ft * 30 ft)
(2) YAMUNA ( 45 ft * 30 ft)
(3) VYAS ( 45 ft * 30 ft)
(4) TAPTI ( 45 ft * 30 ft)
All These Banquets Together Called A BALLROOM(6480 sq ft)
• It also includes A PRE FUNCTION AREA (1184 sq ft) and A MEETING ROOM
• GANGA is the biggest and other are of same size.
• Cutlery - WMF( Metallwarenfabrik Straub & Schweize
• Crockery – Feather touch
• Glassware - Arcoroc

23. MEETING ROOMS
Located on level One , Meeting Room in Shangri-la – eros hotel ,New
Delhi are an ideal venue for meeting and conferences , The room are
well appointed and up to date technologies to facilitate a smoother
work flow with provision of natural daylight coming in .
Meeting room 2 seating capacity - 12
Meeting Room 3 seating capacity - 10

24. IN ROOM DINING
• Room service or in-room dining is a hotel service enabling guests to
choose items of food and drink for delivery to their hotel room for
consumption. Room service is organised as a subdivision within the
Food & Beverage Department
• Operating hours – 24 hours
• Cutlery –ROBERT WELCH
• Crockery – FEATHER TOUCH
• Glassware - SCHOTT ZWIESEL

25. Personalised service and exclusive privileges
• True luxury means quality time well spent. Whether travelling for business or pleasure, the Horizon Club offers an
unparalleled level of personal service.
• Guests will enjoy the Horizon Club’s unique spirit of genuine hospitality – with benefits including bespoke holiday and
business planning from your personal concierge
• Access to the private Horizon Club Lounge which features daily breakfast, beverages and canapés, wifi and suit pressing as
well as a selection of meeting facilities.
• COVERS - 102
• CUTLERY - WMF( Metallwarenfabrik Straub & Schweize )
• CROCKERY- NIKKO
• GLASSWARE - SCOTT ZWIESEL , ARCOROC
• Happy Hour – 6PM to 8PM
• OPERATING HOURS -24 hours

27. TASKS PERFORMED
1. TOOK ORDERS FROM THE GUEST
2. MADE COCKTAILS
3. STORE PICKUP
4. BANQUET SETUP ( U shape , Boardroom , Cluster )
5. BUFFET SET UP (BANQUET )
6. BAR SET UP (BANQUET )
7. SERVICE OF FOOD AND BEVERAGE
8. MOVE AROUND THE TRAYS OF APPETIZERS (BANQUET)
9. WIPING AND WASHING GLASSES
10. WIPING AND STACKING WASHED CUTLERY
11. PICKING UP THE ORDERS
12. ASSISTING IN OPERATIONS
13. CLEARANCE OF SOILED GLASSES AND PLATES
14. EXCHANGE THE LINEN FROM SOILED TO NEW ( ONE FOR ONE BASIS )