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London | Norwich | Singapore
Foolproof
What makes a good
project manager?
January 2015
Rhodri Coleman Head of Project Management

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Who are Foolproof?

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What is Experience Design?
Experience Design is a design practice focused
on human outcomes…
…particularly the level of satisfaction a user
derives from a product or service and the
relevance of that experience to their needs and
context.

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The win/win

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— Encourages transparency
— Manages expectations
— Mitigates against rework
Important to remember:
— Maintain a balance
— Plan for collaboration
With your clients

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— Invest time in your team
— Get engagement, mitigate risk and
build comradeship
— Avoid a relay race
Within your team

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Facilitating collaboration

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Facilitating collaboration

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Facilitating collaboration

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— One size doesn’t fit all
— Understand client and requirements
— Increase likelihood of success
Choose the right approach

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— Find out the big and little things
— Have your team’s back
— Trust builds loyalty
Duty of care

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— Accept change will happen
— Prepare for change
— Find the opportunity not the obstacle
Embrace change

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— Seek opportunities have fun
— Fun creates a more enjoyable
working environment
— People will want to repeat the
experience!
Sense of fun

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Summary
— Be collaborative
— Choose the right approach
— Duty of care
— Embrace change
— Sense of fun

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London | Norwich | Singapore
Foolproof
Thank you
Harella House
90-98 Goswell Road
London EC1V 7DF
+44 (0) 20 7539 3840
Seebohm House
2-4 Queen Street
Norwich NR2 4SQ
+44 (0) 1603 230 800
25 Seah Street
#03-02
Singapore 188381
+65 6336 9270
Contact us
Rhodri Coleman
Head of project management
rhodri.coleman@foolproof.co.uk