these activities done by a Front Desk Agent/ Guest Service Agent.

1. Activitiesof GUESTSERVICEAGENT in a hotel:
Alwaysgreetguestsinafriendlyandprofessionalmanneraccordingtohotel standards.Engage each
guestas a unique individualandlistenattentivelytotheirrequests.Performaccurate check-insand
check-outsof guestsdaily.Answerthe telephone ina timelyandprofessional manner.Make
reservationsoverthe phone andinperson. Rundailyreportstocheckreservationsforaccuracyand
identifyanyspecial requests.Responsible foracash floatthroughoutmyshiftandensuringitbalances
correctlyat the endof shift. Anticipate andaddressguest’sservice needs.Listentoguest’scomplaints
or concernsand resolve theirissueinatimelymanner.Promote asafe workingenvironment.Learnand
adhere toall fire andemergencyprocedures,includingproceduresforhandlingof the fire panel,
ensuringguestsafetyandparticipate inanevacuationif necessary.Practice safe workinghabits,
includingbendingandliftingappropriatelytoavoidinjury,reportinghazards,appropriate use of
cleaningchemicalsandworkingtominimize trippinghazards.Complywiththe Hotel Policies,
ProceduresandCode of Ethics.Performsanyadditional taskswhichare assignedbymanagement.Keep
workarea neatand tidy.Uniformandpersonal appearance are keptcleanandprofessional andare in
accordance withHotel GroomingPolicy.