1) Hotels must ensure the safety of both guests and staff through reasonable security measures. This includes protecting against threats to physical safety as well as psychological threats like verbal abuse. 2) Security involves both internal measures within the hotel like surveillance cameras, fire safety systems, and tracking unwanted guests as well as external measures like secure fencing and monitoring of access points. Special attention is paid to security for female guests and staff. 3) Technologies like advanced CCTV, electronic key cards, and biometric locks have been upgraded to improve security while facilities focused on women include female staff for services, reserved floors, and escort services for safety. Regular training of all staff helps maintain high safety standards.

1. Mohanlal Sukhadiya University ,
Udaipur
Department of tourism and Hotel Management
Project presentation on
Safety and security measure for women in hotel

2. Index
S.no. Content Slide no.
1 Introduction 03
2 Types of threats 04-06
3 Types of security 07-9
4 Hotel Guardsmen 10-11
5 Upgrades in Technology 12-13
6 Upgrades in Measures 14-16
7 Facilities provided to women 17-18
8 Suggestions 19
9 Conclusion 20-21
10 Bibliography 22

3. Safety : Refers to the actual condition in the working environment that provide for
freedom from injuries and damages to property.
Security: Protection of an individual or of business, property, or assets.
- Hotels are required to ensure guest safety.
- And also practice reasonable care for both guest and staff safety.
- Hotel may be held sheerly liable for consequence of any loss or injury if it has
been found that a hotel has exhibited an absence of reasonable caution for a guest
safety .
Safety and Security

4. Threat
Well we all know that threat is a communicated intent to inflict harm or loss on another
person. Intimidation is widely observed in animal behavior chiefly in order to avoid the
unnecessary physical violence that can lead to physical damage or the death of both
conflicting parties. A threat is considered an act of coercion.

5. Types of threat
1. Intent to cause physical harm.
2. Verbal in person or by telephone.
3. Written ( by letters, fax, or by email) .
4. Psychological - Making statements that are
- False
- Malicious disparaging
- Derogatory
- Rude
- Disrespectful
- Abusive
- Obnoxious

6. 5. Physical
- Holding
- Impeding
- Blocking one’s moment
- Following
- Stalking
- Touching
- Or any other inappropriate contact or advance.
6. Assault - causing physical or emotional injury, pain or distress.
- Hitting , slapping , punching, pushing , poking and kicking.
- Also shouting , name calling , use of derogatory language may include use of firearm , bomb
or knife .

7. Type of security
Physical aspects Security of person
Staff
Guest
External
Internal

8. Types of security based on physical aspects
It mainly covers the internal and external security of the guests and the staff of the hotel.
The internal security covers security issues against theft, proper lightning, fire safety and
even tracking the unwanted guests in the hotels. The external security aspect covers issues
to minimize the incidents inside and outside the premises of the hotel. The external
security measures used are proper manning of security guards in the hotel, proper fencing
of the pool area and even the installation of CCTV (Closed circuit television) cameras
within the campus of the hotel.
Internal security
- Against threats .
- Fire security .
- Proper lighting.
- Safeguarding assets.
- Track unwanted guests.
External security
- Proper fencing of the building.
- Fencing of pool area to avoid accident in night.
- Manning of service gates to restrict entry.
- Fixing of closed circuit TV cameras.

9. Types of security based of person
Staff
- Identification of staff
- Locker inspection
- Inventory records or different amenities
- Trash handlings.
Guest
- Taking care of scanty baggages.
- Keeping check on activities of guest
,and to identify if they do any kind of
mischief.
The security of the people encompasses security of hotel staff and the most important
security of the guests. Out of these, the security of guests is of prime importance as it
can affect the business and operations of the hotel. For security of staff measures like
effective recruitment /selection, identification of staff, checking previous records of the
staff with previous employers etc should be adopted. For the security of the guests,
there should be efficient guests room security, wide angle door viewer, night torches,
chain on doors etc. Even the hotel staff should be briefed not to reveal any confidential
or any sort of information of the in-house guests to the outsiders.

10. Types of Security based on the Systems and Machineries
In hotels, there are very expensive equipments which are used during daily operations. All
the records of missing or misplaced items should be made and regular physical inventory
should be done to check the missing or misplaced items. The main system room should be
locked always when not in use to avoid the important information to be accessed by the
unwanted people.
All these machineries are called , “Hotel Guardsmen ”
- CCTV camera
- Fire alarm
- Fire extinguisher
- Smoke detector
- Handshield metal scanner
- Sprinkler
- Luggage scanner
- Metal scanner

11. CCTV Cameras Fire Alarms Fire Extinguishers Smoke Detectors
Handheld Metal Scanner Sprinklers Luggage Scanner Metal Detectors
Hotel Guardsmen

12. Upgrade in technology
● Advance cctv cameras
- Clear night vision.
- High resolution camera .
- Auto focus or face recognition feature.
- Tag and track system.
- Sound recognition.
- Gait recognition.
- Monitoring activity with software.
● Advance key cards
- More safer than keys in terms of tracking them.
- Can be easily activated and deactivated.
- Keeps record of entry and exit time of staff and guest.
- It even keep record either the guest or the staff key card was used.

13. ● Zaplox integrates mobile key with assa abloy locking
- 1 application , multifunction.
- Mobile access functionality for guest through RFID technology.
- Key distribution is very easy.
- Include mobile check in and check out room, upgrades, direct booking special offers
and more.
- Mobile keys are highly secure , since a guest’s is less likely to be misplaced than a
plastic keycard.
● Recludo - Introduce time controlled biometric access system
- Lets the guest to unlock their door with the tip of their finger.
- No need for apps, mobile device or key cards.
- Time controlled fingerprint access system.
- Easy for express check ins and check outs.
Upgrade in technology

14. Upgrade in safety measures
● Lift / elevators
- People entering in the lobby and taking lift to any floor must be restricted.
- Lifts should be programmed.
- Swiping room cards in the lift and then lifts will automatically take them to particular
floor.
- Lifts should have mirror in it so people can see each others activity and can avoid any
kind of mishappenings
- It should have enough space with strict number of people to use at a time so no one
feel suffocated.
● Manager providing a sense of ownership to employees
- Security will be much strict and restricted to their area so they don't get involved and
friendly with any employee.
- Giving them more responsibility may help in creating a sense of ownership by profit
sharing .

15. ● More aware staff is the need of the hour
- Staff should be more interactive with guest so they can study the body language of the
guest and can easily identify any suspicious behaviour in them.
- Training of safety and security measures should be done more frequently and
efficiently so that they would be prepared for all sort of mishappenings.
- Staff should practice evacuation plan more often so they can go through all updated
way and get familiar with the process.
- They should participate with all on going safety programs at least once in a month.
- Well lit public areas like lobby, bars, swimming pool and parking place.
- Valet parking services to avoid the need of a female guest to enter the parking area
where doubtful and suspicious people can be present.
Upgrade in safety measures

16. Upgrade in safety measures
● Basements and parking lots
- Areas like basements and parking lots should have sufficient lights everywhere so no
one can carry any kind of criminal activities in there.
- Areas like these also should be of high concern as it attracts most of criminal
activities and accident , therefore it should have proper lighting , cameras covering
every inch on these areas.
- Womens should get valet service when they arrive to the hotel so they don’t have to
go all the way down to park their cars in empty parking lots.
- There should be two person of security strictly assigned to watch and keep and eye on
the activities to parking lots so they can arrive on time on the place to avoid any kind
of mishappenings.

17. Facilities provided to women
1. Hotel provide female hostesses for room service, offering call screening facility for
single women travellers.
2. women driven cabs who pick and drop the staff to the hotel and take them back to
there staying place.
3. Separate floors for women are provided to the womens with a female warden to make
their stay comfortable and safer.
4. we allocated a room close to the elevator, and that a lady associate has escorted her to
the room.
5. when a lady traveller calls for room service, we assign a female stewardess attend to
her.
6. The list of the single women travellers is shared with our Loss Prevention team on a
regular basis to ensure there is better patrolling and security. Also, we screen the calls
which are made or received by all single lady travellers to ensure more safety.
7. We also have the facility of a lady doctor on call. In case of any emergency occurs on

18. 8. Facilities like in-room check in and call before servicing in the room in cases where a
'Do Not Disturb' button is activated in the room. All services including in room dining and
housekeeping are carried out by lady associates.
7. The hotel also assists lady guest with necessary purchases from local marts or stores,
upon request.
8. Room numbers are not shared with anyone for safety reasons and calls are traced
before transferring.
9. Rooms are allocated near brightly lit parts of the corridor covered by CCTV camera.
Apart from these quintessential measures, express check-in and check out, staff
access to the room has to be with a team leader / manager, female guest relationship
executive etc are also provided to the women.
10. Also either the female guests relations manager or housekeeping female staff will
make it a point to meet their guests once during their stay and give them their contact
Facilities provided to women

19. Suggestions
1. While making a duty roster, person should assign women in pairs to avoid any female
staff left out late on their shifts.
2. They should always get paired up with other female so they can help each other to get
their duties done on time.
3. Female staff should be assigned for morning, evening, general, and breakfast shifts
so they can get their duties done on time and get back to their places.
4. And if possible there ought to be a rule where female staff would not work after 8pm
to avoid any sort of chaos.
5. There should be a spare room that must be permanently booked for females where
they can rest on days when it’s hard to handle physical stuff because of their ongoing
pain.

20. Conclusion
1. Security of guest and her property is of great concern for the hotel-
When a guest is arriving to the hotel for staying a day or two, it ought to be his/her
best and safest stay. But not only the guest is of concern but his/her property and
belongings also matter to hotel.
1. Not only guest & his/her property is of great concern of the hotel -
So it’s not just the guest who needs a safer place to reside in but employees also
belong to the hotel and they also require their place to be safer, secure and sometimes
eco-friendly too.
1. Single women stay should be of high concerned in every hotel-
Whenever there’s a single woman or a individual group of women traveling and
staying inside the hotel they ought to be allotted rooms on same floors with a female
warden to make sure they have a safe and secure stay.

21. 4. Every staff should be trained and properly explained about all the safety rules and
regulations- Staff training should begins with an orientation about safety rules and
regulation, which should include the presentation of the hotels safety philosophy
during orientation, and everyone should participate in ongoing safety education
program at least once in a month.
5. Cab drivers should properly be trained and talked thoroughly to coordinate with the
female employes.
6. Every driver should properly be trained under security persona to fulfill their duties
no matter what, they should drop the female employee to their respective place
safely.
Conclusion

22. Bibliography
- www.hmi-online.com
- www.hotelmanagement.net
- www.ehotelier.com
- www.jobsecurity.com
- www.safetyandsecurityofwomen.com
- www.peacewomen.org/security-council/WPS-indicators-and-
monitoring.com
- https://www.financialexpress.com/archive/hotels-in-india-gear-up-
for-single-women-travellers/1234119/

23. Thank you
● Submitted by- Purvi
Tiwari
● Date - 22/ 05/ 2021
● Subject- Safety and
security
● Topic - Safety and
security measure in
hotel for women
● Semester- BHM 8th
semester