1. April 9, 2015
To Whom itMay Concern:
I wouldlike torecommendMalisaAndersonasa candidate withyoucompany. Malisahas been
employedwithGeneral Dynamics(GDIT) since 9/19/2011. Malisa has done an excellentjobasa Sr. Help
DeskAgentonthe AdvancedSupportTeam. She came inand excelledlearningall of the processesand
proceduresthatwe deal withona dailybasis. Malisaisveryorganizedandstayson taskin orderto get
the customersincidentsresolvedinatimelymanner. She has become the goto personfor the team
and isveryknowledgeable inall thatwe support. She possessesexcellentwrittenandverbal
communicationskills.
Malisais alwaysavailable toofferadditionalassistancewhenneeded. She hasworkedcloselywiththe
supervisorsandmanagerandtherefore has agreat rapport withthem. Malisawouldbe anassetto any
Employer. IwouldhighlyrecommendMalisaforanypositionshe choosestopursue. If youhave any
questionsregardingthis,pleasesee mycontactinformationbelow.
Thank you,
Jennifer Miller
QualityNet Help Desk Manager
General Dynamics Information Technology
1401 50th St. Ste 200
West Des Moines, IA 50266
866-288-8912 (Main)
515-645-3138 (Office)
jennifer.miller@hcqis.org