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Risk management
Maksym Negoda | It Business School | Risk management
About me
● Certified ScrumMaster.
● Program manager at MIRS Corporation. Work with the e-
commerce projects program and integrates strategically the
initiatives aimed at changes in the organization.
● In IT 7 years, 6 of which are dedicated to project management.
● Started career from the position of QA-engineer. During this time
was in the role of PM in Outsource, Outstaff, Marketing agency,
Product companies.
● Worked with both as domestic and foreign customers (USA,
Australia, Israel, Great Britain).
● Formed a list of risks in the outsource development company's
and the policy of working with these risks.
Maksym Negoda | It Business School | Risk management
Risk definition
Maksym Negoda | It Business School | Risk management
Statistics of successfully completed projects
2011 2012 2013 2014 2015 2016
Successful 29 % 35 % 22 % 37 % 39 % 36 %
Disputable 53 % 46 % 51 % 42 % 43 % 48 %
Failure 18 % 19 % 27 % 21 % 18 % 16 %
Maksym Negoda | It Business School | Risk management
Statistics of successfully completed projects
Small
76%
20%
4%
Large
10%
52%
38%
SUCCESSFUL DISPUTABLE FAILURE
Cost
of human resources
less than 1 million dollars
Cost
of human resources
more than 1 million dollars
Maksym Negoda | It Business School | Risk management
An example of the constructing of the Opera House
Sydney Opera House
Pre-project assessments
Time
Budget
4 years
7 000 000 $
Maksym Negoda | It Business School | Risk management
An example of the constructing of the Opera House
Sydney Opera House
Results after completion of the project
Time
Budget
14 years
120 000 000 $
Maksym Negoda | It Business School | Risk management
Risk management process
Maksym Negoda | It Business School | Risk management
Risk management process
● Identification, analysis
Maksym Negoda | It Business School | Risk management
● Identification, analysis
● Strategy formation
Maksym Negoda | It Business School | Risk management
Risk management process
● Identification, analysis
● Strategy formation
● Monitoring and control
Maksym Negoda | It Business School | Risk management
Risk management process
Risks identification
Maksym Negoda | It Business School | Risk management
Questions for identification
● Why do we need identification?
Maksym Negoda | It Business School | Risk management
Questions for identification
● Why do we need identification?
● Whom to involve for discussion of risks?
Maksym Negoda | It Business School | Risk management
Questions for identification
● Why do we need identification?
● Whom to involve for discussion of risks?
● How to organize and plan a discussion?
Maksym Negoda | It Business School | Risk management
Questions for identification
● Why do we need identification?
● Whom to involve for discussion of risks?
● How to organize and plan a discussion?
● How will we monitor and control?
Maksym Negoda | It Business School | Risk management
Direction of risk identification
● Time
● Scope
● Budget
Maksym Negoda | It Business School | Risk management
Direction of risk identification
● Time
● Scope
● Budget
● People
Maksym Negoda | It Business School | Risk management
Direction of risk identification
● Time
● Scope
● Budget
● People
● Quality
Maksym Negoda | It Business School | Risk management
Brainstorm Session
Allows your team to discuss
what they perceive as risks
Allows the group to work off of
one another’s ideas
Maksym Negoda | It Business School | Risk management
The purpose of the Brainstorm Session
● Identify the list of risks
● Consider similar projects
● Assess the likelihood of risks
● Assess the impact of risks
Maksym Negoda | It Business School | Risk management
Priority and impact of risks
High priority Critical priority
Low priority
Average
priority
Likelihood:
HIGH
Degree of impact:
HIGH
Degree of
likelihood:
LOW
Likelihood:
LOW
Risk Register
● ID*
● Name (description)
● Impact
● Probability
● Plan
● Owner
● Details
Maksym Negoda | It Business School | Risk management
Internal
Risk groups
Maksym Negoda | It Business School | Risk management
Risk groups
External
Maksym Negoda | It Business School | Risk management
Types of risks
● Social
Maksym Negoda | It Business School | Risk management
Types of risks
● Social
● Production
Maksym Negoda | It Business School | Risk management
Types of risks
● Social
● Production
● Financial
Maksym Negoda | It Business School | Risk management
Types of risks
● Social
● Production
● Financial
● Commercial
Maksym Negoda | It Business School | Risk management
Types of risks
● Social
● Production
● Financial
● Commercial
● Environmental
Maksym Negoda | It Business School | Risk management
Types of risks
● Social
● Production
● Financial
● Commercial
● Environmental
● Security Risks
Maksym Negoda | It Business School | Risk management
Typical risks in outsource
development
Maksym Negoda | It Business School | Risk management
Typical risks in outsource development
● Risk of incorrect scope scope definition
● Uncontrolled changes / continuous growth of the scope of the project
● Functionality adding by dev team that is not in the scope
● Ambiguity of requests for changes
● Ignoring (non-observance) of communications
● Mismatched expectations
Maksym Negoda | It Business School | Risk management
Typical risks in outsource development
● Conflicts within the team
● Lack of experience / knowledge of technology
● Low productivity
● Delay in the timing of approval
● Non-scalable technologies
● Decreased team motivation
● Change of stakeholders
Maksym Negoda | It Business School | Risk management
Strategy of work with risks
Maksym Negoda | It Business School | Risk management
Risks require ...
● Solutions
● Action
● Responsibility
Maksym Negoda | It Business School | Risk management
Actions with risks
Allows your team to discuss
what they perceive as risks
Allows the group to work off of
one another’s ideas
Maksym Negoda | It Business School | Risk management
Accept the Risk
Actions with risks
Avoid the Risk
Changing your plans so that you
eliminate the risk
Maksym Negoda | It Business School | Risk management
Actions with risks
Transfer the Risk
You are making another party
responsible
Maksym Negoda | It Business School | Risk management
Actions with risks
Mitigate the Risk
Take action to make the risk
less likely or less impactful
Maksym Negoda | It Business School | Risk management
Updating of risks
● Risk Status
● Risk Probability
● Impact of risks
● Risk Priority
● The risk budget
Maksym Negoda | It Business School | Risk management
Risk assessment
Maksym Negoda | It Business School | Risk management
Descriptive risk matrix
Risk Likelihood
Risk Impact Very Low Low Moderate High Very High
Very High LOW MODERATE HIGH HIGH HIGH
High LOW MODERATE MODERATE HIGH HIGH
Moderate LOW LOW MODERATE HIGH HIGH
Low LOW LOW LOW MODERATE MODERATE
Very Low LOW LOW LOW LOW MODERATE
Maksym Negoda | It Business School | Risk management
Quantitative descriptive risk matrix
Risk Likelihood
Risk Impact 1- Very Low 3 - Low 5 - Moderate 7 - High 9 - Very High
10 - Very High 10 - LOW 30 - MODERATE 50 - HIGH 70 - HIGH 90 - HIGH
8 - High 8 - LOW 24 - MODERATE 40 - MODERATE 56 - HIGH 72 - HIGH
6 - Moderate 6 - LOW 18 - LOW 30 - MODERATE 42 - HIGH 54 - HIGH
4 - Low 4 - LOW 12 - LOW 20 - LOW 28 - MODERATE 36 - MODERATE
2 - Very Low 2 - LOW 6 - LOW 10 - LOW 14 - LOW 18 - MODERATE
Maksym Negoda | It Business School | Risk management
Practical part
Maksym Negoda | It Business School | Risk management
Practical part
Maksym Negoda | It Business School | Risk management
● Risk of incorrect project scope definition
Practical part
● Risk of incorrect project scope definition
Mitigate. It is necessary to decompose the list of requirements. To
evaluate in detail the first short period of time. If you can not determine -
discuss this risk with the customer.
Attention! The larger the project volume, the more likely it is to err in the
assessment.
Maksym Negoda | It Business School | Risk management
● Uncontrolled changes / continuous growth of the project scope
Practical part
Maksym Negoda | It Business School | Risk management
Practical part
● Uncontrolled changes / continuous growth of the project scope
Transfer. Determine the conditions for growth in the scope of the project.
Is such a scenario acceptable to the customer? Discuss the conditions for
increasing the budget and time of the project.
Mention the decrease in the motivation of the team. Tell about the
importance of the invariability of architectural solutions.
Maksym Negoda | It Business School | Risk management
Practical part
● Risk of change of stakeholders
Maksym Negoda | It Business School | Risk management
Practical part
● Risk of change of stakeholders
Active acceptance. We accept this risk. Control that key agreements have
been fixed in the documentation. Discuss with the customer that the
agreement with the change of key persons remains in force (or other
conditions).
Discuss with the customer the level of project alienation. Transfer all
information to new key persons.
Maksym Negoda | It Business School | Risk management
Practical part
● Selected technologies do not allow to fulfill the project objectives
Maksym Negoda | It Business School | Risk management
Practical part
● Selected technologies do not allow to fulfill the project objectives
Avoid. At the stage of architectural planning, make sure that the selected
technologies can achieve the goals. Otherwise, abandon the technology or
change the stack. Involve external experts in the expertise. Or abandon the
project.
Maksym Negoda | It Business School | Risk management
Maksym Negoda | It Business School | Risk management
Common prejudices
● Hope everything will go well
Maksym Negoda | It Business School | Risk management
Common prejudices
● Hope everything will go well
● People can predict
Maksym Negoda | It Business School | Risk management
How to be?
Maksym Negoda | It Business School | Risk management

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Risk management strategies

  • 1. Risk management Maksym Negoda | It Business School | Risk management
  • 2. About me ● Certified ScrumMaster. ● Program manager at MIRS Corporation. Work with the e- commerce projects program and integrates strategically the initiatives aimed at changes in the organization. ● In IT 7 years, 6 of which are dedicated to project management. ● Started career from the position of QA-engineer. During this time was in the role of PM in Outsource, Outstaff, Marketing agency, Product companies. ● Worked with both as domestic and foreign customers (USA, Australia, Israel, Great Britain). ● Formed a list of risks in the outsource development company's and the policy of working with these risks. Maksym Negoda | It Business School | Risk management
  • 3. Risk definition Maksym Negoda | It Business School | Risk management
  • 4. Statistics of successfully completed projects 2011 2012 2013 2014 2015 2016 Successful 29 % 35 % 22 % 37 % 39 % 36 % Disputable 53 % 46 % 51 % 42 % 43 % 48 % Failure 18 % 19 % 27 % 21 % 18 % 16 % Maksym Negoda | It Business School | Risk management
  • 5. Statistics of successfully completed projects Small 76% 20% 4% Large 10% 52% 38% SUCCESSFUL DISPUTABLE FAILURE Cost of human resources less than 1 million dollars Cost of human resources more than 1 million dollars Maksym Negoda | It Business School | Risk management
  • 6. An example of the constructing of the Opera House Sydney Opera House Pre-project assessments Time Budget 4 years 7 000 000 $ Maksym Negoda | It Business School | Risk management
  • 7. An example of the constructing of the Opera House Sydney Opera House Results after completion of the project Time Budget 14 years 120 000 000 $ Maksym Negoda | It Business School | Risk management
  • 8. Risk management process Maksym Negoda | It Business School | Risk management
  • 9. Risk management process ● Identification, analysis Maksym Negoda | It Business School | Risk management
  • 10. ● Identification, analysis ● Strategy formation Maksym Negoda | It Business School | Risk management Risk management process
  • 11. ● Identification, analysis ● Strategy formation ● Monitoring and control Maksym Negoda | It Business School | Risk management Risk management process
  • 12. Risks identification Maksym Negoda | It Business School | Risk management
  • 13. Questions for identification ● Why do we need identification? Maksym Negoda | It Business School | Risk management
  • 14. Questions for identification ● Why do we need identification? ● Whom to involve for discussion of risks? Maksym Negoda | It Business School | Risk management
  • 15. Questions for identification ● Why do we need identification? ● Whom to involve for discussion of risks? ● How to organize and plan a discussion? Maksym Negoda | It Business School | Risk management
  • 16. Questions for identification ● Why do we need identification? ● Whom to involve for discussion of risks? ● How to organize and plan a discussion? ● How will we monitor and control? Maksym Negoda | It Business School | Risk management
  • 17. Direction of risk identification ● Time ● Scope ● Budget Maksym Negoda | It Business School | Risk management
  • 18. Direction of risk identification ● Time ● Scope ● Budget ● People Maksym Negoda | It Business School | Risk management
  • 19. Direction of risk identification ● Time ● Scope ● Budget ● People ● Quality Maksym Negoda | It Business School | Risk management
  • 20. Brainstorm Session Allows your team to discuss what they perceive as risks Allows the group to work off of one another’s ideas Maksym Negoda | It Business School | Risk management
  • 21. The purpose of the Brainstorm Session ● Identify the list of risks ● Consider similar projects ● Assess the likelihood of risks ● Assess the impact of risks Maksym Negoda | It Business School | Risk management
  • 22. Priority and impact of risks High priority Critical priority Low priority Average priority Likelihood: HIGH Degree of impact: HIGH Degree of likelihood: LOW Likelihood: LOW
  • 23. Risk Register ● ID* ● Name (description) ● Impact ● Probability ● Plan ● Owner ● Details Maksym Negoda | It Business School | Risk management
  • 24. Internal Risk groups Maksym Negoda | It Business School | Risk management
  • 25. Risk groups External Maksym Negoda | It Business School | Risk management
  • 26. Types of risks ● Social Maksym Negoda | It Business School | Risk management
  • 27. Types of risks ● Social ● Production Maksym Negoda | It Business School | Risk management
  • 28. Types of risks ● Social ● Production ● Financial Maksym Negoda | It Business School | Risk management
  • 29. Types of risks ● Social ● Production ● Financial ● Commercial Maksym Negoda | It Business School | Risk management
  • 30. Types of risks ● Social ● Production ● Financial ● Commercial ● Environmental Maksym Negoda | It Business School | Risk management
  • 31. Types of risks ● Social ● Production ● Financial ● Commercial ● Environmental ● Security Risks Maksym Negoda | It Business School | Risk management
  • 32. Typical risks in outsource development Maksym Negoda | It Business School | Risk management
  • 33. Typical risks in outsource development ● Risk of incorrect scope scope definition ● Uncontrolled changes / continuous growth of the scope of the project ● Functionality adding by dev team that is not in the scope ● Ambiguity of requests for changes ● Ignoring (non-observance) of communications ● Mismatched expectations Maksym Negoda | It Business School | Risk management
  • 34. Typical risks in outsource development ● Conflicts within the team ● Lack of experience / knowledge of technology ● Low productivity ● Delay in the timing of approval ● Non-scalable technologies ● Decreased team motivation ● Change of stakeholders Maksym Negoda | It Business School | Risk management
  • 35. Strategy of work with risks Maksym Negoda | It Business School | Risk management
  • 36. Risks require ... ● Solutions ● Action ● Responsibility Maksym Negoda | It Business School | Risk management
  • 37. Actions with risks Allows your team to discuss what they perceive as risks Allows the group to work off of one another’s ideas Maksym Negoda | It Business School | Risk management Accept the Risk
  • 38. Actions with risks Avoid the Risk Changing your plans so that you eliminate the risk Maksym Negoda | It Business School | Risk management
  • 39. Actions with risks Transfer the Risk You are making another party responsible Maksym Negoda | It Business School | Risk management
  • 40. Actions with risks Mitigate the Risk Take action to make the risk less likely or less impactful Maksym Negoda | It Business School | Risk management
  • 41. Updating of risks ● Risk Status ● Risk Probability ● Impact of risks ● Risk Priority ● The risk budget Maksym Negoda | It Business School | Risk management
  • 42. Risk assessment Maksym Negoda | It Business School | Risk management
  • 43. Descriptive risk matrix Risk Likelihood Risk Impact Very Low Low Moderate High Very High Very High LOW MODERATE HIGH HIGH HIGH High LOW MODERATE MODERATE HIGH HIGH Moderate LOW LOW MODERATE HIGH HIGH Low LOW LOW LOW MODERATE MODERATE Very Low LOW LOW LOW LOW MODERATE Maksym Negoda | It Business School | Risk management
  • 44. Quantitative descriptive risk matrix Risk Likelihood Risk Impact 1- Very Low 3 - Low 5 - Moderate 7 - High 9 - Very High 10 - Very High 10 - LOW 30 - MODERATE 50 - HIGH 70 - HIGH 90 - HIGH 8 - High 8 - LOW 24 - MODERATE 40 - MODERATE 56 - HIGH 72 - HIGH 6 - Moderate 6 - LOW 18 - LOW 30 - MODERATE 42 - HIGH 54 - HIGH 4 - Low 4 - LOW 12 - LOW 20 - LOW 28 - MODERATE 36 - MODERATE 2 - Very Low 2 - LOW 6 - LOW 10 - LOW 14 - LOW 18 - MODERATE Maksym Negoda | It Business School | Risk management
  • 45. Practical part Maksym Negoda | It Business School | Risk management
  • 46. Practical part Maksym Negoda | It Business School | Risk management ● Risk of incorrect project scope definition
  • 47. Practical part ● Risk of incorrect project scope definition Mitigate. It is necessary to decompose the list of requirements. To evaluate in detail the first short period of time. If you can not determine - discuss this risk with the customer. Attention! The larger the project volume, the more likely it is to err in the assessment. Maksym Negoda | It Business School | Risk management
  • 48. ● Uncontrolled changes / continuous growth of the project scope Practical part Maksym Negoda | It Business School | Risk management
  • 49. Practical part ● Uncontrolled changes / continuous growth of the project scope Transfer. Determine the conditions for growth in the scope of the project. Is such a scenario acceptable to the customer? Discuss the conditions for increasing the budget and time of the project. Mention the decrease in the motivation of the team. Tell about the importance of the invariability of architectural solutions. Maksym Negoda | It Business School | Risk management
  • 50. Practical part ● Risk of change of stakeholders Maksym Negoda | It Business School | Risk management
  • 51. Practical part ● Risk of change of stakeholders Active acceptance. We accept this risk. Control that key agreements have been fixed in the documentation. Discuss with the customer that the agreement with the change of key persons remains in force (or other conditions). Discuss with the customer the level of project alienation. Transfer all information to new key persons. Maksym Negoda | It Business School | Risk management
  • 52. Practical part ● Selected technologies do not allow to fulfill the project objectives Maksym Negoda | It Business School | Risk management
  • 53. Practical part ● Selected technologies do not allow to fulfill the project objectives Avoid. At the stage of architectural planning, make sure that the selected technologies can achieve the goals. Otherwise, abandon the technology or change the stack. Involve external experts in the expertise. Or abandon the project. Maksym Negoda | It Business School | Risk management
  • 54. Maksym Negoda | It Business School | Risk management
  • 55. Common prejudices ● Hope everything will go well Maksym Negoda | It Business School | Risk management
  • 56. Common prejudices ● Hope everything will go well ● People can predict Maksym Negoda | It Business School | Risk management
  • 57. How to be? Maksym Negoda | It Business School | Risk management