The document outlines the process of practice management for opening a new school health clinic. It involves 4 key steps: 1) Planning - assessing needs, setting SMART objectives, and strategic planning. 2) Preparation - organizing resources, space, staff, budget, and protocols. 3) Implementation - advertising the clinic and assigning roles. 4) Reviewing - collecting data, assessing performance against standards, identifying areas for improvement, and reassessing over time. The goal is to efficiently meet the healthcare needs of the community through balanced and cost-effective systems.

1. Dr. Majdi N. Al-Jasim
Consultant Family Medicine
Practice
Management

2. OBJECTIVE
By the end of this lecture, you should
be able to know how practice
management is done and how to
apply it in future.

3. You were in your office when you received
a call from one of higher authority asking
you to initiate a program for opening a
school health clinic.
How are you going to proceed?

6. It is a process that involves decisions,
actions and resource allocation to enable
the delivery of professional services to
meet the objectives of the organization.
Practice Management

7. Planning
Preparation
Implementation
Reviewing
Practice Management Cycle

8. Planning
Preparation
Implementation
Reviewing
Practice Management Cycle

9. 1. Planning
Arrange meeting with all staff members:
▪ Brain storming.
▪ Set clear objectives. The objectives
should be SMART !!
▪ Assign active & interested team leaders.

10. 1. Planning
Assess the needs:
▪ Prevalence of problem.
▪ Priority in practice area.
▪ Needs of population in catchment area.

11. 1. Planning
Pay attention to SWOT in strategic planning:

13. Clear Objectives

14. Clear Objectives
State exactly what you want to
accomplish (what, who, where,
when, why).
What: We want to open a school
clinic.
Who: covered by a general
practitioner physician.
Where: in this elementary school.
When: in next October.
Why: to cover the most common
health problem in school age.

15. Clear Objectives
How will you demonstrate and
evaluate the extend to which
the goal has been met?
For example:
▪ By having weekly clinic
visiting statistic.
▪ By distributing a questionnaire
among school members to
check their satisfaction level.

16. Clear Objectives
The objective goals are within
our ability to achieve.
Which one is achievable goal?
▪ The clinic will cover all health
problem in school.
▪ The clinic will cover only the
most common health
problem in school.

17. Clear Objectives
Realistic goal to achieve.
Which one is realistic goal?
▪ There will be 80% reduction in
health problems by utilizing
this clinic.
▪ Compared to baseline, there
will be statistically significant
(5%) reduction in health
problems by utilizing this
clinic.

18. Clear Objectives
Set time target by which you
achieve your goal.
Which one is time-bound goal?
▪ The clinic should be opened
soon.
▪ The clinic should be opened
by next October.

19. Planning
Preparation
Implementation
Reviewing
Practice Management Cycle

20. Planning
Preparation
Implementation
Reviewing
Practice Management Cycle

21. 2. Preparation (Organization)
Resources:
Equipment, drugs, computer, printer,
papers… etc.
Man power:
Well trained physician,
nurse, health educator,
social worker,
receptionist.

22. 2. Preparation (Organization)
Space:
Suitable area for clinic, waiting area,
reception counter.
Safety:
Safety equipment, Fire
plan… etc.

23. 2. Preparation (Organization)
Time:
Enough time for implementing; like starting
with 3 days per week for the clinic.
Budget:
Adequate and continuous.

24. 2. Preparation (Organization)
Protocol:
Follow local or international protocols.
Agreed policies and procedures.
Community participation:
Opinion, financial support,
logistic support
(equipment)… etc.

25. Planning
Preparation
Implementation
Reviewing
Practice Management Cycle

26. Planning
Preparation
Implementation
Reviewing
Practice Management Cycle

27. 3. Implementation
Advertisement: mass media, posters, opening
ceremony… etc.
Assignment: what, who, where, when.

28. Planning
Preparation
Implementation
Reviewing
Practice Management Cycle

29. Planning
Preparation
Implementation
Reviewing
Practice Management Cycle

30. 4. Reviewing and auditing
By collecting data and compare it with
standards looking for any improvement or
weak points by assessing:
▪ Patient satisfaction.
▪ Patient improvement.
▪ Doctor’s skills.
▪ Doctor’s satisfaction.

31. 4. Reviewing and auditing
After identifying areas of improvement or
weak points, set time limit to reassess
again.

32. 4. Reviewing and auditing
NO BLAMING!!!

33. REMEMBER !
Efficient practice management systems
lead to effective healthcare organization
that address the needs of patients, the
community and health professionals in a
balanced, responsive and cost effective
way.

34. THANK
YOU