Write a 3 page evidence-based health care delivery plan for one component of a heart failure clinic. Nursing within an organization is a critical component of health care delivery and is an essential ingredient in patient outcomes (Kelly & Tazbir, 2014). The concern for quality care that flows from evidence-based practice generates a desired outcome. Without these factors, a nurse cannot be an effective leader. It is important to lead not only from this position but from knowledge and expertise. By successfully completing this assessment, you will demonstrate your proficiency in the following course competencies and assessment criteria: · Competency 2: Explain the accountability of the nurse leader for decisions that affect health care delivery and patient outcomes. . Describe accountability tools and procedures used to measure effectiveness. · Competency 3: Apply management strategies and best practices for health care finance, human resources, and materials allocation decisions to improve health care delivery and patient outcomes. . Develop an evidence-based plan for health care delivery. · Competency 4: Apply professional standards of moral, ethical, and legal conduct in professional practice. . Apply professional and legal standards in support of a care plan. · Competency 5: Communicate in manner that is consistent with the expectations of a nursing professional. . Write content clearly and logically, with correct use of grammar, punctuation, mechanics, and current APA style. . Kelly, P., & Tazbir, J. (2014). Essentials of nursing leadership and management (3rd ed.). Clifton Park, NY: Delmar. Preparation Refer to the Internet for supplemental resources to help you complete this assessment. Instructions Deliverable: Develop an evidence-based plan for health care delivery. Scenario: The hospital where you work has an issue with increased readmissions within 30 days of discharge. After examining the core measures, it was found that heart failure was the most common core measure disease process experiencing the highest rate of readmissions. The leadership team has given your team the charge of developing a nurse-run outpatient heart failure clinic. The purpose of this clinic is to ensure that discharge education is presented to the patient in an orderly, consistent manner and complies with evidence-based practice protocols. Since these patients may be discharged from a variety of areas in the facility, having the heart failure clinic staff take ownership of the process will improve both consistency and compliance. There are cardiologists that interact with the staff and patients, but the day-to-day operations of the clinic are designed and supported by the nurses as they interact with appropriate members of the other health care team disciplines promoting the best care for the heart failure patients. As a member of the nurse team, you have been asked to develop onecomponent of the clinic. The hospital leadership established these objective.

1. Write a 3 page evidence-based health care delivery plan for one
component of a heart failure clinic.
Nursing within an organization is a critical component of health
care delivery and is an essential ingredient in patient outcomes
(Kelly & Tazbir, 2014). The concern for quality care that flows
from evidence-based practice generates a desired outcome.
Without these factors, a nurse cannot be an effective leader. It
is important to lead not only from this position but from
knowledge and expertise.
By successfully completing this assessment, you will
demonstrate your proficiency in the following course
competencies and assessment criteria:
· Competency 2: Explain the accountability of the nurse leader
for decisions that affect health care delivery and patient
outcomes.
. Describe accountability tools and procedures used to measure
effectiveness.
· Competency 3: Apply management strategies and best
practices for health care finance, human resources, and
materials allocation decisions to improve health care delivery
and patient outcomes.
. Develop an evidence-based plan for health care delivery.
· Competency 4: Apply professional standards of moral, ethical,
and legal conduct in professional practice.
. Apply professional and legal standards in support of a care
plan.
· Competency 5: Communicate in manner that is consistent with
the expectations of a nursing professional.
. Write content clearly and logically, with correct use of
grammar, punctuation, mechanics, and current APA style.
.
Kelly, P., & Tazbir, J. (2014). Essentials of nursing leadership
and management (3rd ed.). Clifton Park, NY: Delmar.

2. Preparation
Refer to the Internet for supplemental resources to help you
complete this assessment.
Instructions
Deliverable: Develop an evidence-based plan for health care
delivery.
Scenario:
The hospital where you work has an issue with increased
readmissions within 30 days of discharge. After examining the
core measures, it was found that heart failure was the most
common core measure disease process experiencing the highest
rate of readmissions. The leadership team has given your team
the charge of developing a nurse-run outpatient heart failure
clinic. The purpose of this clinic is to ensure that discharge
education is presented to the patient in an orderly, consistent
manner and complies with evidence-based practice protocols.
Since these patients may be discharged from a variety of areas
in the facility, having the heart failure clinic staff take
ownership of the process will improve both consistency and
compliance. There are cardiologists that interact with the staff
and patients, but the day-to-day operations of the clinic are
designed and supported by the nurses as they interact with
appropriate members of the other health care team disciplines
promoting the best care for the heart failure patients.
As a member of the nurse team, you have been asked to
develop onecomponent of the clinic.
The hospital leadership established these objectives for the
clinic services:
· Evaluate and maximize proper medication therapy.
· Conduct regular diet, exercise, and stress management classes
for the patients.
· Monitor physiological indicators for the patients (lab work,
weights, vital signs, ECGs).
· Provide a case management system for patients in the program
post-discharge.

3. The overall goals for the heart failure clinic are to:
· Enroll greater than 90 percent of the patients with a primary or
secondary diagnosis of HF prior to discharge.
· Facilitate discharge planning to achieve 100 percent
compliance with patient education prior to discharge (discharge
planning).
· Decrease readmission rates in this population by 5 percent
over the next year.
The leadership team has asked you to provide them with an
evidence-based plan for one of the components of the clinic.
You may use any combination of documents (for example, a
spreadsheet or a table) in addition to explanatory information to
convey information clearly and succinctly.
Develop one: an Orientation Course Plan, a Discharge
Education Plan, or a Care Coordination Plan.
An Orientation Course Plan:
· Develop an evidence-based plan for health care delivery.
· Include a comprehensive schedule of topics, objectives, key
points, and patient resources for the orientation course.
. What are the components of an evidence-based education plan?
. How will you know that patients will understand what to do?
. What modalities will you use to deliver information?
. How will you adapt the plan to meet the needs of patients from
diverse cultural and language backgrounds?
. Identify specialized and supplementary material needs.
· Apply professional and legal standards in support of a care
plan.
. Explain the alignment to the most recent Heart Failure
Guidelines and specific professional standards.
. Describe the accountability tools and procedures used to
measure effectiveness.
. How will you know if the patient education plan is successful?
. What are the indicators of success or effectiveness?
A Discharge Education Plan:
· Develop an evidence-based plan for health care delivery.
. Develop a discharge plan with objectives and resources, and

4. tools for patients to monitor their progress.
. How will you know that patients understand what to do?
. What modalities will you use to deliver information?
. How will you adapt the plan to meet the needs of patients from
diverse cultural and language backgrounds?
· Apply professional and legal standards in support of a care
plan.
. Explain the alignment to the most recent Heart Failure
Guidelines and specific professional standards.
. Describe accountability tools and procedures used to measure
effectiveness.
. How will you know if the discharge plan is successful?
. What are the indicators of success or effectiveness?
Care Coordination Plan:
· Develop an evidence-based plan for health care delivery.
. Develop a procedure for coordinating services.
. Consider the needs of "outliers." For example, someone with
lung disease may need extra resources.
. Who should be on the team?
. When would the team be activated?
. How would it be activated?
. What is the time frame required to coordinate services?
. How would the intervention plan be monitored for
effectiveness?
· Apply professional standards in support of a care plan.
· Explain the alignment to the most recent heart failure
guidelines and specific professional standards.
· Describe accountability tools and procedures used to measure
effectiveness.
. How will you know if the care coordination plan is successful?
. What are the indicators of success or effectiveness?
. How will information be collected or communicated?
Additional Requirements
· Written communication: Written communication should be
free of errors that detract from the overall message.
· APA formatting: Resources and in-text citations should be

5. formatted according to current APA style and formatting.
· Length: The report should be 3 pages in content length,
double-spaced.
· Font and font size: Times New Roman, 12 point.
· Number of resources: Support your plan with a minimum of
three peer-reviewed resources, in addition to professional
standards.
Short answer:
Q1.explain each one:
· arrange a personal meeting:
· Put the focus on the relationship:
· Apologize:
· Let them vent:
· Do not get defensive:
· Ask for clarifying information:
· Test your understanding:
· Formulate a plan:
· Think about ways to prevent a future problem: .
· Do a relationship checkup:
Q2: ( you will need to explain each points )
-liar can be caught and face criminal charges
-damage reputation
-negotiator might reduce the size of his bargaining zone
Q3. Negotiators focus on the competitive aspect of the deal and
forget about the creativity aspect. This tendency is driving by
the fixed pie perception, the belief that it is a win-lose
enterprise.
Explain each one on your own words
a. Understand the problem.
b. Devising a plan.
c. Carrying out the plan.

6. d. Looking back.
Q4 :Challenges:
1- dealing with coalitions
2- coming up with trade off
The major strategy of dealing with this negotiation include
knowing who they will find at the table, use the art of
brainstorming, and also strive for average participation.
Q5: you will need to explain each points
three dimensions:
1- individualism versus collectivism
2- egalitarianism versus hierarchy
3-direct versus indirect communication
Two advices: avoid arguing, focus on understanding