1. 1
Objective:
Obtain a Customer Service & Administration Position
Key Qualification
 Over three years of experience in Customer Services.
 Strong Interpersonal communication
 Analyze customer’s problem and deliver reliable solutions (products and services) which cater to
customer needs
 Drive the sale products and services by consistently meeting/exceeding individual sales targets
 Adaptability and ability to work under pressure.
 Initiator and actively listener
 Strong knowledge, understanding, and application of the principles of assessing customers' needs,
meeting quality standards for services, and evaluating customers' satisfaction.
 Always submit feedback on a regular basis or as required.
Key Accomplishments:
 Award of Recognition of Dedication and Effort
Cambridge Heating Services Annual function
 Certificate of Appreciation.
Catholic Crosscultural Annual function
Essential Skills:
 Excellent Computer skills
 Typing Speed (40 - 45 wpm)
 Additional Languages: Hindi, Punjabi, and Urdu
 Problem analysis and problem solving, Attention to detail and accuracy, Adaptability, Initiative, Stress
tolerance, and Ensure deadlines are met
Professional Experience:
Sales & Marketing Team Leader
(April 2013 – October 2014)
Direk Channel, Markham (Authorized Dealer of Bell Canada)
 Accomplishes marketing and sales human resource objectives by recruiting, selecting, orienting, training,
assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations;
planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation
actions; enforcing policies and procedures.
 Answer questions about product features and benefits.
 Circulate among potential customers or travel to sell services with team.
 Contact customers over the phone to persuade them to purchase services.
 Explain products or services and prices of products.
 Maintain records of accounts and orders and develops prospect lists.

2. 2
Customer Service and Office Assistant
(February 2011 – November 2013)
Cambridge Heating and Cooling Services
 Handle customer inquiries, complaints, billing questions and payment extension/service request
 Calm angry callers, repair trust, locate resources for problem resolution and design best-option solution
 Assigned and monitored administrative and customer service responsibilities and tasks among office staff
 Designed and implement filing system, ensure filing systems are maintained and up to date
 Established procedures for record keeping and accounts, monitor record keeping and accounts
 Enhances organization reputation by accepting ownership for accomplishing new and different requests;
exploring opportunities to add value to job accomplishment and Ensured security and confidentiality of data
 Designed and implemented office policies and procedures
 Monitored and maintained office supplies inventory, Designed filing systems, Ensured protection and
security of files and records, Ensured personnel files are up to date and secure
Customer Service Representative (Part Time)
(February 2012 – March 2013)
CIK Telecom
 Communicated with customers by phone, online or in person (office) for all order verifications
 Answer client questions and resolve issues
 Calm angry callers, repair trust, locate resources for problem resolution and design best-option solution
 Process necessary paper work
 Assisted other departments to follow up any order verification issues
 Communicated and coordinated with internal departments for any order verification issues
 Other responsibilities as assigned by management
Call Centre Agent
(September 2009- December 2011)
Innovative Vision Marketing
 Supported and Provided services via phone
 Operated order taking software
 Effectively deal with job stress, angry callers and upset customers
 Applied proper telephone etiquette to satisfy various customer situations
Catholic Crosscultural Services (Volunteer)
(April 2009 – July 2009)
 Organized Computer Training Workshops, Researching and developing workshop material
 Handled day to day office work such as filing, photocopying, phone calls
 Created flyers as required and other duties as assigned
Education:
 Masters in Computer Science