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Oracle SaaS Applications Overview

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Delivered during Telstra Collaborate 2009

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Oracle SaaS Applications Overview

  1. 1. Oracle SaaS Applications Michel van Woudenberg General Manager CRM On Demand Oracle Asia Pacific
  2. 2. Safe Harbor Statement The following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decision. The development, release, and timing of any features or functionality described for Oracle’s products remains at the sole discretion of Oracle.
  3. 3. Oracle Complete CRM <ul><li>On Demand (SaaS) </li></ul><ul><li>On Premise </li></ul><ul><li>Both (AIA) </li></ul>
  4. 4. Oracle’s Commitment to CRM On Demand <ul><li>“ When we compete head-to-head with Salesforce.com we win more deals than we lose.” Larry Ellison, Chief Executive Officer </li></ul><ul><li>“ We’re doing very well in CRM On Demand…The market is becoming more sophisticated as enterprises start to deploy and scale and they’re demanding enterprise integration, scalability, and security.” Charles Phillips, President </li></ul>Source: Oracle Earnings Conference Call – Fiscal Q2 ‘09, Dec. 18, 2008
  5. 5. Oracle’s Commitment to CRM On Demand Enterprise Grade CRM On Demand
  6. 6. Continuous CRM Innovation Last 18 Months of SaaS CRM Innovation
  7. 7. Oracle On Demand Flexible Deployment Options Remote Management Hosted & Managed Multi-Tenant SaaS Single-Tenant SaaS On-Premise Pay-per-use Licensed OpEx CapEx & OpEx Off-premise On-premise Managed by vendor Managed by Customer Vendor scheduled maintenance Customer scheduled maintenance Public Private
  8. 8. Completeness with CRM On Demand CRM On Demand Salesforce.com MS CRM Industry Solutions Yes 3 rd Party Via partner Business Intelligence Yes 3 rd Party Additional product Contact Center Yes 3 rd Party No Social CRM Yes No No Enterprise Grade DR Yes No Via partner Enterprise Grade SaaS Yes No Via partner
  9. 9. CRM On Demand Strategic Partnerships Deepest Integrations
  10. 10. CRM On Demand Customer Breadth
  11. 11. Only Oracle Delivers Single Vendor Point of Control
  12. 12. Only Oracle Delivers Industry Solutions Insurance High Tech Life Sciences Automotive FSI/ Wealth Management
  13. 13. CRM On Demand R17 for Life Sciences Continued Innovation For Pharma Field Sales © 2009 Oracle Corporation – Proprietary and Confidential
  14. 14. Enhanced Samples Management Easily Increase Product Control <ul><li>Enables </li></ul><ul><ul><li>Ensure compliance </li></ul></ul><ul><ul><li>Enable sampling controls </li></ul></ul><ul><ul><li>Increase controls and oversight </li></ul></ul><ul><li>Capabilities </li></ul><ul><ul><li>Inventory Tracking </li></ul></ul><ul><ul><li>Providing allocations from samples administrator </li></ul></ul><ul><ul><li>Track personal inventory </li></ul></ul><ul><ul><li>Samples Management and Promotions </li></ul></ul><ul><ul><li>Creation of disbursement transactions </li></ul></ul><ul><ul><li>Ability to track returns, losses, thefts </li></ul></ul><ul><ul><li>Reconciliation with Interim Audit and Compliance Reporting </li></ul></ul><ul><ul><li>Ability to follow running count </li></ul></ul><ul><ul><li>Determining inventory period status </li></ul></ul><ul><ul><li>Inventory Period closeouts </li></ul></ul>© 2009 Oracle Corporation – Proprietary and Confidential
  15. 15. <ul><li>Capabilities </li></ul><ul><ul><li>Account Planning </li></ul></ul><ul><ul><ul><li>Defining Business Plans </li></ul></ul></ul><ul><ul><ul><li>Setting Objectives </li></ul></ul></ul><ul><ul><ul><li>Relating Accounts, Contacts, Activities </li></ul></ul></ul><ul><ul><li>Extended Customer Profiles </li></ul></ul><ul><ul><li>Call Reporting </li></ul></ul><ul><li>Enables </li></ul><ul><ul><li>Increase time for selling </li></ul></ul><ul><ul><li>Reduce time on data entry </li></ul></ul><ul><ul><li>Improve personalization and visualization for effective sales interactions </li></ul></ul>© 2009 Oracle Corporation – Proprietary and Confidential Enhanced Sales Planning And Execution Increases The Quality Of Customer Interactions
  16. 16. <ul><li>Historical and Real-Time reporting </li></ul><ul><ul><li>Based on Hosted Data Warehouse </li></ul></ul><ul><ul><li>Enables time series analysis </li></ul></ul><ul><ul><li>Eliminates costly BI infrastructure </li></ul></ul><ul><li>Pre-Built, Interactive Dashboards & Reports </li></ul><ul><ul><li>Enables Insight-to-Action – via Intelligent Drill Down </li></ul></ul><ul><ul><li>Identify key business trends/anomalies </li></ul></ul><ul><ul><li>Easily spot trends </li></ul></ul><ul><li>Easily Create Custom Reports/Dashboards </li></ul><ul><ul><li>Intuitive Report Creation Wizard </li></ul></ul><ul><ul><li>Point-and-Click Interface </li></ul></ul><ul><ul><li>Save in either Public or Private folders </li></ul></ul>Oracle Enterprise Grade SaaS Real-time AND Historical Analytics
  17. 17. Oracle PRM On Demand Manage Partners Channel Go-To- Market Channel Sales Execution Inventory & Sell-Thru Tracking Channel Accounting & Reconciliation Channel Service Recruit Partners Partner Registration Partner Profiling Partner Training and Certification Partner Performance Tracking Channel Strategy Partner Program Planning Campaigns and Event Management Partner Promotion Planning MDF / Co-Op Management Partner Content Management Lead Distribution Registration Management Joint Opportunity Management Forecasting Quoting and Special Pricing Authorization Channel Order Management Channel Sales Data (POS) Management Channel Inventory Reconciliation Channel Data Quality Management Price Protection Rebate Processing Ship & Debit Claims Promotion Tracking MDF / Co-Op claims Deductions & Settlement Partner Compensation Self Service Knowledge Management Problem / Issue Tracking Warranty Management Returns
  18. 18. Oracle Deal Management On Demand <ul><li>Features </li></ul><ul><ul><li>Deal scoring & price recommendation support </li></ul></ul><ul><ul><li>Market information and customer purchase history </li></ul></ul><ul><ul><li>Highly intuitive & interactive UI </li></ul></ul><ul><ul><li>Fully integrated with Oracle CRM On Demand </li></ul></ul><ul><li>Enables </li></ul><ul><ul><li>Maximize revenue & margins </li></ul></ul><ul><ul><li>Negotiate prices more effectively </li></ul></ul><ul><ul><li>Accelerate deal closure </li></ul></ul>
  19. 19. CRMOD Enterprise Disaster Recovery <ul><li>Features </li></ul><ul><ul><li>Annual disaster simulation </li></ul></ul><ul><ul><li>Guaranteed recovery time objective </li></ul></ul><ul><ul><li>Real-time database synchronization </li></ul></ul><ul><li>Enables </li></ul><ul><ul><li>Business continuity </li></ul></ul><ul><ul><li>Risk mitigation </li></ul></ul><ul><ul><li>Compliance/regulatory </li></ul></ul>Sarbanes Oxley Hurricane Katrina London Terrorist Attack
  20. 20. Oracle – Mobile Sales Assistant Search Lookup Call Find an Address Share leads Contacts Check Schedule Create Appointments Update Leads Approvals Check To Dos Jot Notes Connect with Teams Follow-up Business Intelligence Alerts HR On the way to meeting After the meeting Throughout the day
  21. 21. Oracle – Mobile Sales Assistant Search Lookup Call Find an Address Share leads Contacts Check Schedule Create Appointments Update Leads Approvals Check To Dos Jot Notes Connect with Teams Follow-up Business Intelligence Alerts HR Command Center Mobile Sales Eight Ball 8 Oracle Library Oracle Oracle Forecast Oracle Opportunity Oracle On the way to meeting After the meeting Throughout the day
  22. 22. Oracle Social CRM <ul><ul><li>Shared library to facilitate finding and sharing of sales content ; PowerPoint, Word, Excel, PDF etc </li></ul></ul><ul><ul><li>Create sophisticated html campaigns in email, share and track the results of their campaigns </li></ul></ul><ul><ul><li>Insight on what to sell next based on analysis of buying patterns of customers with similar attributes </li></ul></ul>Sales Library Sales Campaigns Sales Prospector Social Sales Applications

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