SlideShare a Scribd company logo
1 of 51
Download to read offline
9 STEPS
To Revolutionize Your
Tourism Business
Consumer	
  Research	
  
Brand	
  Posi2oning	
  
Workshop	
  Facilita2on	
  
Brief	
  Development	
  
Cultural	
  Recalibra2on	
  
CEO	
  Life	
  Hacking	
  
issues
Not	
  Knowing/Nurturing:	
  
	
  
the	
  Audience	
  
the	
  Funnel	
  
the	
  Lures	
  
the	
  Brand	
  
the	
  Tools	
  
	
  
Not	
  Loving:	
  
	
  
the	
  Audience	
  
the	
  Brand	
  
the	
  Tools	
  
	
  
Misalignment:	
  
	
  
Fragmenta2on	
  
Expecta2ons	
  
Roles	
  
	
  
ñ 256%	
  inquiries	
  
ñ 110%	
  sales	
  
ñ 31%	
  revenues	
  
In	
  one	
  year	
  
*different	
  clients	
  
the plan
Rethink	
  	
  
Iden2fy	
  	
  
Ideate	
  
Inves2gate	
  	
  
Evaluate	
  
Inspire	
  
Align	
  
Express	
  
Reassess	
  
9	
  
RETHINK YOUR THINKING
Customers
≠
Customers
Inspired
>
Informed
Guessing
Is
Expensive
Brief = 80%
solution
(a killer brief ignites magic)
I D E N T I F Y
LIONS, horses &
DOGS	
  
	
  
80/20
Love
Money
Nike = 1%	
  
focus on
‘who + why’
(v. ‘how’)	
  
I D E A T E
DO + SAY	
  
	
  
point of stain	
  
	
  
hypothesize	
  
	
  
I	
  	
  N	
  	
  V	
  	
  E	
  	
  S	
  	
  T	
  	
  I	
  	
  G	
  	
  A	
  	
  T	
  	
  E	
  	
  
emotions
drive	
  
	
  
context matters	
  
	
  
magnetic
virtues rule	
  
	
  
E V A L U A T E
wall of fame/
shame	
  
	
  
measure
have a goal
identify the
problem &
key levers
I N S P I R E
“A single
moment
of human
emotion is
enough to create
a masterpiece”
[Anne Sackville]
simplify the
complicated	
  
be loaded	
  
a l I g n
360°
touchpoints	
  
	
  
war rooms	
  
	
  
workshops	
  
	
  
e x p r e s s
explore &
nurture
everything	
  
	
  
consistent
voice &
promise	
  
	
  
everything
doesn’t have
to do the
same job	
  
	
  
R E A S S E S S
regroup
RECAP	
  
reconsider
amend the brief
rinse, repeat	
  
	
  
summary notes	
  
	
  
show > tell
cut away	
  
follow the love
ask me
lynette@wildalchemy.com
20 67 55 68 00

More Related Content

Similar to Wa tourism 9 steps_ 2015

Builders Marketing Master Class
Builders Marketing Master ClassBuilders Marketing Master Class
Builders Marketing Master ClassPROTRADE United
 
#TTNecker - Tayabali Tomlin Scaling Up presentation at Necker Island
#TTNecker - Tayabali Tomlin Scaling Up presentation at Necker Island#TTNecker - Tayabali Tomlin Scaling Up presentation at Necker Island
#TTNecker - Tayabali Tomlin Scaling Up presentation at Necker IslandAynsley Damery
 
Entrepreneur's guide to building a memorable startup brand
Entrepreneur's guide to building a memorable startup brandEntrepreneur's guide to building a memorable startup brand
Entrepreneur's guide to building a memorable startup brandIryna Nezhynska
 
CASC2011 Pscyhology of Visual Merchandising_Dian Hasan_Jkt_Nov 2011_VF
CASC2011 Pscyhology of Visual Merchandising_Dian Hasan_Jkt_Nov 2011_VFCASC2011 Pscyhology of Visual Merchandising_Dian Hasan_Jkt_Nov 2011_VF
CASC2011 Pscyhology of Visual Merchandising_Dian Hasan_Jkt_Nov 2011_VFDian Hasan
 
Rockstar Entrepreneur for RISE Austin
Rockstar Entrepreneur for RISE AustinRockstar Entrepreneur for RISE Austin
Rockstar Entrepreneur for RISE AustinLaura Capes
 
Research Must Change: Stan Sthanunathan, VP, Marketing Strategy & Insights Th...
Research Must Change: Stan Sthanunathan, VP, Marketing Strategy & Insights Th...Research Must Change: Stan Sthanunathan, VP, Marketing Strategy & Insights Th...
Research Must Change: Stan Sthanunathan, VP, Marketing Strategy & Insights Th...The Advertising Research Foundation
 
Design Thinking & Entrepreneurship
Design Thinking & EntrepreneurshipDesign Thinking & Entrepreneurship
Design Thinking & EntrepreneurshipDr. Melissa Sassi
 
The Experiential Transformation of Luxury Goods
The Experiential Transformation of Luxury GoodsThe Experiential Transformation of Luxury Goods
The Experiential Transformation of Luxury GoodsLuxe Digital
 
Survival of the Fittest Booth Camp 2.10.11
Survival of the Fittest Booth Camp 2.10.11Survival of the Fittest Booth Camp 2.10.11
Survival of the Fittest Booth Camp 2.10.11EXHIB-IT!
 
Smarten up your social media & online marketing : 5 tips to improve your reac...
Smarten up your social media & online marketing : 5 tips to improve your reac...Smarten up your social media & online marketing : 5 tips to improve your reac...
Smarten up your social media & online marketing : 5 tips to improve your reac...Markedu - Innovative Marketing Education
 
Eight Powerful Strategies to Attracting More Ideal Customers
Eight Powerful Strategies to Attracting More Ideal CustomersEight Powerful Strategies to Attracting More Ideal Customers
Eight Powerful Strategies to Attracting More Ideal CustomersPROTRADE United
 
Nordic Choice Hotels - Bouncy Castles or Fairytales: How Nordic Choice Hotels...
Nordic Choice Hotels - Bouncy Castles or Fairytales: How Nordic Choice Hotels...Nordic Choice Hotels - Bouncy Castles or Fairytales: How Nordic Choice Hotels...
Nordic Choice Hotels - Bouncy Castles or Fairytales: How Nordic Choice Hotels...Falcon.io
 
The 7 Deadly Branding Sins
The 7 Deadly Branding SinsThe 7 Deadly Branding Sins
The 7 Deadly Branding SinsICONiQ   
 
Stephen.docx 5 Visual Sales Resume - Copy - Copy
Stephen.docx 5 Visual Sales Resume - Copy - CopyStephen.docx 5 Visual Sales Resume - Copy - Copy
Stephen.docx 5 Visual Sales Resume - Copy - CopyStephen Schmid
 
eTailCanada2017Brochure
eTailCanada2017BrochureeTailCanada2017Brochure
eTailCanada2017BrochureMegan Minkow
 
PR and Marketing in Times of Turmoil from Marketing Jam '09
PR and Marketing in Times of Turmoil from Marketing Jam '09PR and Marketing in Times of Turmoil from Marketing Jam '09
PR and Marketing in Times of Turmoil from Marketing Jam '09Austin AMA
 
ONLA Successful Selling 1-15-13
ONLA Successful Selling 1-15-13ONLA Successful Selling 1-15-13
ONLA Successful Selling 1-15-13Michael Bowers
 
2008 Asia Conference Final
2008 Asia Conference Final2008 Asia Conference Final
2008 Asia Conference Finalndavid
 
Driving cultural changes to improve Customer Experience
Driving cultural changes to improve Customer Experience Driving cultural changes to improve Customer Experience
Driving cultural changes to improve Customer Experience Christopher Brooks
 

Similar to Wa tourism 9 steps_ 2015 (20)

Builders Marketing Master Class
Builders Marketing Master ClassBuilders Marketing Master Class
Builders Marketing Master Class
 
#TTNecker - Tayabali Tomlin Scaling Up presentation at Necker Island
#TTNecker - Tayabali Tomlin Scaling Up presentation at Necker Island#TTNecker - Tayabali Tomlin Scaling Up presentation at Necker Island
#TTNecker - Tayabali Tomlin Scaling Up presentation at Necker Island
 
Entrepreneur's guide to building a memorable startup brand
Entrepreneur's guide to building a memorable startup brandEntrepreneur's guide to building a memorable startup brand
Entrepreneur's guide to building a memorable startup brand
 
CASC2011 Pscyhology of Visual Merchandising_Dian Hasan_Jkt_Nov 2011_VF
CASC2011 Pscyhology of Visual Merchandising_Dian Hasan_Jkt_Nov 2011_VFCASC2011 Pscyhology of Visual Merchandising_Dian Hasan_Jkt_Nov 2011_VF
CASC2011 Pscyhology of Visual Merchandising_Dian Hasan_Jkt_Nov 2011_VF
 
Rockstar Entrepreneur for RISE Austin
Rockstar Entrepreneur for RISE AustinRockstar Entrepreneur for RISE Austin
Rockstar Entrepreneur for RISE Austin
 
Research Must Change: Stan Sthanunathan, VP, Marketing Strategy & Insights Th...
Research Must Change: Stan Sthanunathan, VP, Marketing Strategy & Insights Th...Research Must Change: Stan Sthanunathan, VP, Marketing Strategy & Insights Th...
Research Must Change: Stan Sthanunathan, VP, Marketing Strategy & Insights Th...
 
Design Thinking & Entrepreneurship
Design Thinking & EntrepreneurshipDesign Thinking & Entrepreneurship
Design Thinking & Entrepreneurship
 
The Experiential Transformation of Luxury Goods
The Experiential Transformation of Luxury GoodsThe Experiential Transformation of Luxury Goods
The Experiential Transformation of Luxury Goods
 
Survival of the Fittest Booth Camp 2.10.11
Survival of the Fittest Booth Camp 2.10.11Survival of the Fittest Booth Camp 2.10.11
Survival of the Fittest Booth Camp 2.10.11
 
Smarten up your social media & online marketing : 5 tips to improve your reac...
Smarten up your social media & online marketing : 5 tips to improve your reac...Smarten up your social media & online marketing : 5 tips to improve your reac...
Smarten up your social media & online marketing : 5 tips to improve your reac...
 
Eight Powerful Strategies to Attracting More Ideal Customers
Eight Powerful Strategies to Attracting More Ideal CustomersEight Powerful Strategies to Attracting More Ideal Customers
Eight Powerful Strategies to Attracting More Ideal Customers
 
Sales - Entrepreneurship 101
Sales - Entrepreneurship 101 Sales - Entrepreneurship 101
Sales - Entrepreneurship 101
 
Nordic Choice Hotels - Bouncy Castles or Fairytales: How Nordic Choice Hotels...
Nordic Choice Hotels - Bouncy Castles or Fairytales: How Nordic Choice Hotels...Nordic Choice Hotels - Bouncy Castles or Fairytales: How Nordic Choice Hotels...
Nordic Choice Hotels - Bouncy Castles or Fairytales: How Nordic Choice Hotels...
 
The 7 Deadly Branding Sins
The 7 Deadly Branding SinsThe 7 Deadly Branding Sins
The 7 Deadly Branding Sins
 
Stephen.docx 5 Visual Sales Resume - Copy - Copy
Stephen.docx 5 Visual Sales Resume - Copy - CopyStephen.docx 5 Visual Sales Resume - Copy - Copy
Stephen.docx 5 Visual Sales Resume - Copy - Copy
 
eTailCanada2017Brochure
eTailCanada2017BrochureeTailCanada2017Brochure
eTailCanada2017Brochure
 
PR and Marketing in Times of Turmoil from Marketing Jam '09
PR and Marketing in Times of Turmoil from Marketing Jam '09PR and Marketing in Times of Turmoil from Marketing Jam '09
PR and Marketing in Times of Turmoil from Marketing Jam '09
 
ONLA Successful Selling 1-15-13
ONLA Successful Selling 1-15-13ONLA Successful Selling 1-15-13
ONLA Successful Selling 1-15-13
 
2008 Asia Conference Final
2008 Asia Conference Final2008 Asia Conference Final
2008 Asia Conference Final
 
Driving cultural changes to improve Customer Experience
Driving cultural changes to improve Customer Experience Driving cultural changes to improve Customer Experience
Driving cultural changes to improve Customer Experience
 

Recently uploaded

Uncover Insightful User Journey Secrets Using GA4 Reports
Uncover Insightful User Journey Secrets Using GA4 ReportsUncover Insightful User Journey Secrets Using GA4 Reports
Uncover Insightful User Journey Secrets Using GA4 ReportsVWO
 
Aryabhata I, II of mathematics of both.pptx
Aryabhata I, II of mathematics of both.pptxAryabhata I, II of mathematics of both.pptx
Aryabhata I, II of mathematics of both.pptxtegevi9289
 
The Science of Landing Page Messaging.pdf
The Science of Landing Page Messaging.pdfThe Science of Landing Page Messaging.pdf
The Science of Landing Page Messaging.pdfVWO
 
Moving beyond multi-touch attribution - DigiMarCon CanWest 2024
Moving beyond multi-touch attribution - DigiMarCon CanWest 2024Moving beyond multi-touch attribution - DigiMarCon CanWest 2024
Moving beyond multi-touch attribution - DigiMarCon CanWest 2024Richard Ingilby
 
How to utilize calculated properties in your HubSpot setups
How to utilize calculated properties in your HubSpot setupsHow to utilize calculated properties in your HubSpot setups
How to utilize calculated properties in your HubSpot setupsssuser4571da
 
How videos can elevate your Google rankings and improve your EEAT - Benjamin ...
How videos can elevate your Google rankings and improve your EEAT - Benjamin ...How videos can elevate your Google rankings and improve your EEAT - Benjamin ...
How videos can elevate your Google rankings and improve your EEAT - Benjamin ...Benjamin Szturmaj
 
Five Essential Tools for International SEO - Natalia Witczyk - SearchNorwich 15
Five Essential Tools for International SEO - Natalia Witczyk - SearchNorwich 15Five Essential Tools for International SEO - Natalia Witczyk - SearchNorwich 15
Five Essential Tools for International SEO - Natalia Witczyk - SearchNorwich 15SearchNorwich
 
Google 3rd-Party Cookie Deprecation [Update] + 5 Best Strategies
Google 3rd-Party Cookie Deprecation [Update] + 5 Best StrategiesGoogle 3rd-Party Cookie Deprecation [Update] + 5 Best Strategies
Google 3rd-Party Cookie Deprecation [Update] + 5 Best StrategiesSearch Engine Journal
 
Marketing Management Presentation Final.pptx
Marketing Management Presentation Final.pptxMarketing Management Presentation Final.pptx
Marketing Management Presentation Final.pptxabhishekshetti14
 
The Rise of Virtual Influencers: A New Era in Social Media Marketing.pptx
The Rise of Virtual Influencers: A New Era in Social Media Marketing.pptxThe Rise of Virtual Influencers: A New Era in Social Media Marketing.pptx
The Rise of Virtual Influencers: A New Era in Social Media Marketing.pptxChelsiaD
 
Unraveling the Mystery of The Circleville Letters.pptx
Unraveling the Mystery of The Circleville Letters.pptxUnraveling the Mystery of The Circleville Letters.pptx
Unraveling the Mystery of The Circleville Letters.pptxelizabethella096
 
Labour Day Celebrating Workers and Their Contributions.pptx
Labour Day Celebrating Workers and Their Contributions.pptxLabour Day Celebrating Workers and Their Contributions.pptx
Labour Day Celebrating Workers and Their Contributions.pptxelizabethella096
 
GreenSEO April 2024: Join the Green Web Revolution
GreenSEO April 2024: Join the Green Web RevolutionGreenSEO April 2024: Join the Green Web Revolution
GreenSEO April 2024: Join the Green Web RevolutionWilliam Barnes
 
What is Google Search Console and What is it provide?
What is Google Search Console and What is it provide?What is Google Search Console and What is it provide?
What is Google Search Console and What is it provide?riteshhsociall
 
Kraft Mac and Cheese campaign presentation
Kraft Mac and Cheese campaign presentationKraft Mac and Cheese campaign presentation
Kraft Mac and Cheese campaign presentationtbatkhuu1
 

Recently uploaded (20)

Uncover Insightful User Journey Secrets Using GA4 Reports
Uncover Insightful User Journey Secrets Using GA4 ReportsUncover Insightful User Journey Secrets Using GA4 Reports
Uncover Insightful User Journey Secrets Using GA4 Reports
 
Aryabhata I, II of mathematics of both.pptx
Aryabhata I, II of mathematics of both.pptxAryabhata I, II of mathematics of both.pptx
Aryabhata I, II of mathematics of both.pptx
 
The Future of Brands on LinkedIn - Alison Kaltman
The Future of Brands on LinkedIn - Alison KaltmanThe Future of Brands on LinkedIn - Alison Kaltman
The Future of Brands on LinkedIn - Alison Kaltman
 
The Science of Landing Page Messaging.pdf
The Science of Landing Page Messaging.pdfThe Science of Landing Page Messaging.pdf
The Science of Landing Page Messaging.pdf
 
Moving beyond multi-touch attribution - DigiMarCon CanWest 2024
Moving beyond multi-touch attribution - DigiMarCon CanWest 2024Moving beyond multi-touch attribution - DigiMarCon CanWest 2024
Moving beyond multi-touch attribution - DigiMarCon CanWest 2024
 
How to utilize calculated properties in your HubSpot setups
How to utilize calculated properties in your HubSpot setupsHow to utilize calculated properties in your HubSpot setups
How to utilize calculated properties in your HubSpot setups
 
How videos can elevate your Google rankings and improve your EEAT - Benjamin ...
How videos can elevate your Google rankings and improve your EEAT - Benjamin ...How videos can elevate your Google rankings and improve your EEAT - Benjamin ...
How videos can elevate your Google rankings and improve your EEAT - Benjamin ...
 
Five Essential Tools for International SEO - Natalia Witczyk - SearchNorwich 15
Five Essential Tools for International SEO - Natalia Witczyk - SearchNorwich 15Five Essential Tools for International SEO - Natalia Witczyk - SearchNorwich 15
Five Essential Tools for International SEO - Natalia Witczyk - SearchNorwich 15
 
Google 3rd-Party Cookie Deprecation [Update] + 5 Best Strategies
Google 3rd-Party Cookie Deprecation [Update] + 5 Best StrategiesGoogle 3rd-Party Cookie Deprecation [Update] + 5 Best Strategies
Google 3rd-Party Cookie Deprecation [Update] + 5 Best Strategies
 
Marketing Management Presentation Final.pptx
Marketing Management Presentation Final.pptxMarketing Management Presentation Final.pptx
Marketing Management Presentation Final.pptx
 
The Rise of Virtual Influencers: A New Era in Social Media Marketing.pptx
The Rise of Virtual Influencers: A New Era in Social Media Marketing.pptxThe Rise of Virtual Influencers: A New Era in Social Media Marketing.pptx
The Rise of Virtual Influencers: A New Era in Social Media Marketing.pptx
 
Unraveling the Mystery of The Circleville Letters.pptx
Unraveling the Mystery of The Circleville Letters.pptxUnraveling the Mystery of The Circleville Letters.pptx
Unraveling the Mystery of The Circleville Letters.pptx
 
Labour Day Celebrating Workers and Their Contributions.pptx
Labour Day Celebrating Workers and Their Contributions.pptxLabour Day Celebrating Workers and Their Contributions.pptx
Labour Day Celebrating Workers and Their Contributions.pptx
 
BUY GMAIL ACCOUNTS PVA USA IP INDIAN IP GMAIL
BUY GMAIL ACCOUNTS PVA USA IP INDIAN IP GMAILBUY GMAIL ACCOUNTS PVA USA IP INDIAN IP GMAIL
BUY GMAIL ACCOUNTS PVA USA IP INDIAN IP GMAIL
 
GreenSEO April 2024: Join the Green Web Revolution
GreenSEO April 2024: Join the Green Web RevolutionGreenSEO April 2024: Join the Green Web Revolution
GreenSEO April 2024: Join the Green Web Revolution
 
What is Google Search Console and What is it provide?
What is Google Search Console and What is it provide?What is Google Search Console and What is it provide?
What is Google Search Console and What is it provide?
 
SEO Master Class - Steve Wiideman, Wiideman Consulting Group
SEO Master Class - Steve Wiideman, Wiideman Consulting GroupSEO Master Class - Steve Wiideman, Wiideman Consulting Group
SEO Master Class - Steve Wiideman, Wiideman Consulting Group
 
Foundation First - Why Your Website and Content Matters - David Pisarek
Foundation First - Why Your Website and Content Matters - David PisarekFoundation First - Why Your Website and Content Matters - David Pisarek
Foundation First - Why Your Website and Content Matters - David Pisarek
 
Kraft Mac and Cheese campaign presentation
Kraft Mac and Cheese campaign presentationKraft Mac and Cheese campaign presentation
Kraft Mac and Cheese campaign presentation
 
No Cookies No Problem - Steve Krull, Be Found Online
No Cookies No Problem - Steve Krull, Be Found OnlineNo Cookies No Problem - Steve Krull, Be Found Online
No Cookies No Problem - Steve Krull, Be Found Online
 

Wa tourism 9 steps_ 2015