1. Roseanne Del Cerro
Home Phone: 916/434-7022
Mobile: 916/606-1112
July 2014 – Present – Volt/Keysight Technologies - SSU– Roseville, CA
(Contract Position), Document Support
 Provide scanning and document auditing for Infoline calibration certificates and
measurement reports – U.S. and International
January 2013 – July 2014 – Esurance –Rocklin, CA
Licensing Administrator, Compliance Department
 Handle all licensing activities for Licensed Customer Service Agents in one of our offices
– San Antonio, TX (approx 50 agents)
 Appoint AFI partner agents to sell insurance for Esurance
 Apply and renew agent licenses for 42 U.S. states
 Update and add all new agents and AFI partners in our licensing database
 Research Department of Insurance requirements for all states
 Handle sensitive agent background information and court documents
 Assigned licensing administration projects
December 2011 – December 2012 – Volt/Agilent Technologies – SSU – Roseville, CA
(Contract Position), Asset Coordinator
 Provide support to the Service Center
 Handle all Cal Factor data entry for the SSU (Service Center Unit)
 Update all new and existing assets in CATS (Calibration Administration Tracking
System)
 Route, send and receive back assets to and from OEM vendors for repair and calibration.
 Asset inventory and other assigned projects
August – 2007 – December 2011 – Wilson, Sonsini, Goodrich and Rosati
Palo Alto, CA – Administrative Assistant/Information Services, Operations and
Applications
 Provide day to day administrative support to the Director of IS Operations and Director
of IS Applications (scheduling, correspondence, and report writing)
 Assist the Quality Assurance group with applications testing
 Handle all procurement and vendor invoicing for the IS Operations and IS Applications
Group
 Provide Help Desk with ticket support for end users (remote access secure id’s)
 Provide analytical support to the Director of IS Operations and Director of IS
Applications
 Create and deliver customized reports to customers, partners, and vendors
Feb 2007-July 2007 Esurance
Rocklin, CA - Sales Analyst
 Research, compile and assist with the analysis of production statistics from a variety of
sources including the datawarehouse, Webview and Intranet to produce various reports
for the sales team and management staff
 Prepare daily, weekly and monthly reports for sales team and management staff.

2. April 2006 – Feb 2007: Avago Technologies (Previously Agilent Technologies),
San Jose, CA - Administrative Assistant
Responsibilities and achievements include:
 Provide administrative support to the Advance Research and Development Group
 Logistic support on all meetings and conferences
 Logistic support for all new hires and summer interns
 Scheduling department interviews and meetings for the R&D managers
 International and domestic travel arrangement for the R&D managers
 Submit/follow-up on all purchase orders and expenses through Oracle systems
 Document all business processes within the department
Nov 2005 – April 2006: Kaiser Permanente through Pacific Staffing
Staff Assistant – Radiology (Sacramento)
Responsibilities and achievements included:
 Provide administrative support to Radiology staff and management which includes:
maintaining the Radiology department website, taking and distributing meeting minutes
for the department monthly meetings, handling confidential employee files and making
sure employees have the proper licenses on file, and all other administrative needs for the
department.
Dec 2000 – Oct. 2005: Agilent Technologies, Santa Clara, CA/Roseville, CA
Business Process Analyst – previously WW Contracts Administrator
Responsibilities and achievements included:
 Member of team working on database and software projects
 Business process/software support tasks involving analysis
 Coordination of contracts group offsite meetings
 All contract team administrative tasks
 Maintain and create web pages for three different internal websites –Semiconductor
Products Group (SPG) WW Contracts, Bay Area Women’s Network (BAWN) and
Customer Finance
Education and Skills:
2005 – Six Sigma White Belt Certification
2002 – Project Management program at San Jose State Professional Development
1999-2000 – Internet Business Specialist Certificate Program at San Jose State Professional
Development – Completed June 2000
Courses and skill set:
*CATS (Calibration Administration Tracking System)
*Siebel
*MS Word, Excel, Access, PowerPoint, SharePoint, Frontpage (web), Project
*Adobe Photoshop
*Micromedia Dreamweaver (web)
*Customer Service and Quality courses.