1. Luke Morgan
21 Pepper Close Tel: 07467949403
Manchester lukemorgan22.lm@gmail.com
M22 4JZ luke.morgan@open.ac.uk
 I am a highly motivated and versatile in services relating to IT, recruitment and policy control.
 Excellent communication skills in both verbal and IT systems with a key strength in problem
solving.
 Strong use Microsoft Office and networking hardware. Regular use of resource management
and internet based telephony systems (Hermes and Skype). Familiar in web based databases
- Windows Server, SQL, Circe and Dropbox.
 Dedication to ensuring work is delivered to a high standard that is correct for the needs of the
business.
June 2011 - Present Student Recruitment Advisor Open University
 Help students and prospective students make study choices that will lead to successful
progression, qualification completion and customer satisfaction.
 Travel to regional centres and external events/fairs to coordinate marketing and advice
sessions for perspective new students.
 Support and give advice to specialised teams with student issues, payments and
qualification/policy changes.
 Implementing policy changes relating to qualification updates, funding and changes from
government legislation.
 Helping new staff through training on the IT telephony systems, through Training Needs
Analysis changes and qualification updates.
 Investigating IT issues within the office and creating new procedures to limit overheads with
staff.
 Lead and organised new computer hardware upgrades due to inefficiencies and out of date
equipment.
 Awarded 5 ‘Striving for Excellence’ awards for being recognised by staff for working as a
team and taking responsibility for helping staff members with new training updates.
 Received a group merit award for creating and delivering a new training strategy for the
telephony system.
August 2010 – June 2011 Housing List Assessment Officer Manchester City Council
 To administer the needs of social tenant housing and ensure all applicants are considered in
accordance of various policies e.g. disabilities, location, offenders, bedroom law.
 Manage the expectations of applicants to ensure fairness and in compliance with local
authority practices and confidentiality.
 Building internal relationships with different departments to create a speedy turnaround of
work.
 The use of various databases to make fair decisions that would create appeals and
complaints. To ensure all decisions were made correct with all investigations made first.
September 2009 – August 2010 Admin Assistant Capital Programme
 Leading the purchasing of office IT upgrades and printer upgrades for procurement and
quantity surveyors.

2.  Updating client databases for new business contacts and existing employee contracts –
sickness, human resource and training needs.
 Ensuring new staff were inducted into the office with IT needs, contract updates and office
protocols.
 Completing purchase orders for new expense claims.
June 2008 – September 2009 Parking Appeals Officer Street Management and Parking
 Assessing appeals for parking/bus lane contraventions. Using video/photographic evidence
and also relying on road law and external factors to make individual judgements on cases.
 Building strong cases for and against the appeal. Developing relationships with external
departments to ensure correct action.
 Liaising with court (NPAS and Traffic Penalty Tribunal) and police to ensure correct
procedures in debt recovery and tax fraud.
 Observing the laws of the road and Civil Enforcement Officers training to promote better
practices.
 Attending independent court hearings to gain experiences of case studies.
Professional / Personal Development
2015-2016* Cisco Certified Networking Associate – CISCO - CCNA Pearson VUE
Subjects studied:
Routing protocols – creating domains and server issues.
Hardware – understanding servers, routers, bridges and hubs
*Completion expected in June 2017.
2012-2013 Microsoft Technology Associate – MTA – Networking Prometric
Subjects studied:
IP fundamentals – LAN, WANs, Networking protocols.
Hardware functionalities – Routers, Ethernet and resource management systems.
2016 Training Needs Analysis training.
Subjects Studied: formal/informal training, Audience understanding, techniques and
delivery.
2015 First Aid Training in workplace.
Education
University of Bradford
2005-2008 BSc (Hons) 2:1 Physical and Environmental Geography
Subjects included: Geology, Weather systems, Renewable energy, Human
geography, Microsoft Office, Ecology, Land surveying and Glaciation.
William Hulme’sGrammar School
2003-2005 3 Advanced ‘A’ Levels: Geography, History and Religious Studies
3 Advanced Subsidiary ‘AS’ Levels: Geography, History and Religious Studies
1998-2003 9 GCSE’s including Maths (B) and English (C)

3. Additional Information
 Part-time study of the professional courses described above required self-discipline, time-
management skills and determination. I developed a much broader awareness and
understanding of company systems and functions as a result of study.
 I have a full clean driving licence. Acquired in 2005.
 Regular use of EBay and enjoy the experiences of bidding and policies relating to the selling
of goods.
 Regular use of bicycle for long distance trips for charities.
 I keep fit by regular cycling and attending badminton/football.
References available on request