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Sahoum Ali Aljazazzeen

Nationality : Jordanian Address : Amman –Al Mastaba
Date of Birth : 31/08/1984 Mobile : (+962) 79 760 2050
Marital Status : Married E-mail : Eng.Sahoum@hotmail.com
ACADEMIC QUALIFICATIONS
 MBA/ E-business – Al-Balqa' Applied University (2016).
 My thesis was about adoption of E-payments and I took the ( E-
Fawateercom) users as a case study .
 B.Sc./Computer Engineering – Yarmouk University (2008).
CERTIFICATIONS & LICENSES
 Cisco Certified Network Associate (CCNA) [score 1000/1000]
 Implementing Cisco Switched Networks v1.0 (SWITCH)[score 890/1000]
 Implementing Cisco IP Routing (ROUTE)[score 942/1000]
 Cisco troubleshooting (TSHOOT)
 Systems and Networks Security Fundamental ( Security 5)
 Microsoft Certified Information Technology Professional (MCITP)
 Microsoft Forefront Threat Management Gateway 2010 (TMG)
 Microsoft Exchange Server 2010
 The mechanisms and methods of detecting fraud in the government documents
 Statistics with SPSS
 PMI- PMP (project management professional)
 Oracle Certified 8i
 Project Management Using MS Project 2007
PROFESSIONAL EXPERIENCE
Jordan Medical Council (JMC)
 Head of Information and Technology Division, 2012-present
 Network Engineer 2010 -2012
Essential Duties & Responsibilities

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 Implementation of ICT strategic and business plans.
 Management of ICT Projects through ICT PMP – initiation, planning, procurement,
and periodical technical review and closing.
 Responsible for IT infrastructure and action plans implementation and ensuring
their adherence to government standards
 Oversee provision of end-user services, including help desk and technical support
services.
 Manage financial aspects of the IT Division, including purchasing, budgeting, and
budget review.
 Develop and implement of all IT policies and procedures, including those for
architecture, security, standards, purchasing, and service provision.
Achievement and Major Accomplishments Projects
 Establishing the IT division at the JMC.
 Set up IT strategic plan 2013-2017.
 Design and setup the JMC IT infrastructure including datacenter, network,
hardware and software.
 Managing and maintaining the infrastructure for JMC, Servers, backup, storage,
Data center…etc.
 Connecting the JMC network to the secure government in Jordan SGN.
 Manage and sponsor ICT related projects.
 Negotiation of ICT related SLA's.
 Deliver Jordan Medical Council (JMC) Website.
 Deploy an archiving system.
 Supervise the Archiving of all doctors files ( Approximate 35000 files )
 Automate the correspondence process.
 Re-engineer and automate JMC services processes (22 services)
 Setup Jordan Medical Council (JMC) training plan.
 Conduct multiple training courses including software management, security and
project management.
Nissreen Foundation For Offices and Computer
 Network Engineer (April 2010 – Oct 2010 )
Essential Duties & Responsibilities
 Respond to all incoming calls and tickets.
 First investigation, diagnosing and troubleshooting networks.
 Troubleshooting networks and systems problems on sites and preventive
maintenance.
 Daily checklist and reports.

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Ministry Of Information And Communications Technology /E-Government
Operation Center
 Service Desk and Support Engineer (Oct 2008 – April 2010)
Essential Duties & Responsibilities
 Respond to all incoming calls and tickets for Jordanian government entities.
 Providing first level of support to all customers within the SLA.
 First investigation, diagnosing and troubleshooting network and infrastructure
issues.
 Troubleshooting networks and systems problems on sites and do preventive
maintenance.
 Log, track and supervise all tickets at HEAT system.
 Daily checklist and reports.
Training in Orange mobile company from 20/8/2007 to 20/2/2008
KEY PERSONAL SKILLS
 High level of leadership skills characterized by the ability to motivate delegate
and empower teams.
 Outstanding communication and presentation skills.
 High presentation and training skills.
 Project and time management skills.
 High Business Development Skills including marketing, sales, and customer
service.
LANGUAGE SKILLS
 Arabic: Mother language.
 English: Reading (Excellent), Writing and Speaking (Very good).
REFRENCES
 Will be available upon request