The way you present yourself to the world.

1. Personality.Attitude.Manners
FRONT OFFICE & CUSTOMER RELATION
(CUSTOMER SERVICES)
WHAT YOU ARE IS WHO
YOU ARE!!!!!!!

2. TEAM MEMBERS
LOATA
MENANi

3. PERSONALITY
 Personality is about our different ways of being human.
How we are all variations on the same themes. How the
human nature we all share manifests in different styles
of thinking, feeling and acting.
 Personality can be defined in different ways, depending
on whether we focus on the individual or on people in
general.
What is Personality?

4. components OF PERSONALITY
 Physical-this include the mode of dressing,manners of
walking,posture,body build, health and facial expression.
 Intellectual-how a person talks and what she talks about is
what matters in the intellectual component of
personality
 Social-good manners, correct manners are include in this
aspect of personality. To do right at the right time, To
act in the proper manner, To get along well with others

5. ATTITUDE
 attitude is a behaviour a person adopts toward other
people, things, incidents or happenings.
 the way a person views something or tends to behave
towards it, often in an evaluative way.
 A settled way of thinking or feeling about someone or
something, typically one that is reflected in a person's
behaviour.

6. Types of attitude
Positive Attitude
Positive attitude can impact
every aspect of your life.
People who maintain a
positive approach to life
situation and challenges will
be able to move forward
than those who become
stuck in a negative attitude
Negative Attitude
Negative attitude is a
pessimistic mind-set of a
person who is not capable
of handling critical issues as
he easily give up

7.  The way that something is done or happens. ,the way
that a person normally behaves especially while with
other people.
MANNERS

8. Types of manners
Good Manners
Good manners are just good
human relation, being polite
is right, it makes people feel
cared about and important.
Bad Manners
Bad manners is the
treatment of other in an
impolite or discourteous
way, or incorrect behavior
in public.

9. AKNOWLEGMENT
After completing this presentation, we would like to thank
the following individual who enable us to compile and
complete this assessment.
• Our Almighty God, for the wisdom and knowledge.
• Mrs. Qila and Mrs Naborisi- for their skills and
assistance on our presentation
• Lastly to our individual families and friend for their
support

10. CONCLUSION
To conclude,P.A.M( Personality,Attitude,and
Manners),represent who you are in
life.